Qualification details

Modification History

Release	Comments
Release 4	This version first released with BSB07 Business Services Training Package Version 8.0. Elective unit BSBPMG510A replaced with BSBPMG522A.
Release 3	New release of this Qualification with BSB07 Business Services Training Package version 7.0. BSBOHS elective unit updated with the BSBWHS unit and imported elective units updated with the most current equivalent.
Release 2	New release of this Qualification with BSB07 Business Services Training Package version 6.0. Outdated advice removed. Unit codes updated: BSBCUS401A now BSBCUS401B BSBCUS402A now BSBCUS402B BSBITS401A now BSBITS401B BSBRKG403B now BSBRKG403C
Release 1	Initial release of this Qualification.

Description

This qualification reflects the role of individuals who apply well-developed recordkeeping skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job  roles 

• Medical Records Officer
• Records and Information Officer
• Records and Information Clerk.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

• BSB30807 Certificate III in Recordkeeping or other relevant qualifications

OR

• after achieving the Recordkeeping Skill Set within this Training Package

OR

• with vocational experience in recordkeeping but without a formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

• Administration Officer
• Assistant Records Clerk
• Assistant Registry Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

• BSB51707 Diploma of Recordkeeping.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	communicating and documenting complex relationships consulting about and negotiating solutions for information needs preparing document specifications for managing records promoting products and services to internal and/or external clients using a high level of communication and linguistic competence
Teamwork	consulting and maximising team involvement in developing new systems and processes delegating responsibilities and networking with others relating to a diverse range of internal and external clients
Problem-solving	analysing systems and using design skills as required generating solutions to workplace information and recordkeeping needs
Initiative and enterprise	analysing systems and using design skills as required generating solutions to workplace information and recordkeeping needs
Planning and organising	accessing, analysing and evaluating information developing and validating procedures and guidelines developing contingency plans and budgets monitoring business performance and setting performance targets
Self-management	managing time and ensuring compliance with legislation and organisational policies and procedures
Learning	improving the performance of systems based on feedback maintaining knowledge of products and services
Technology	collecting and manipulating data using appropriate technology ensuring systems are appropriate for information storage, security and retrieval

Packaging Rules

Total number of units = 10 

4 core units plus 

6 elective units 

2 elective units  must be selected from the elective units listed below or from an equivalent level qualification within the BSB07 Business Services Training Package.

The remaining 4 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit  may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

BSBRKG401B Review the status of a record

BSBRKG402B Provide information from and about records

BSBRKG403C Set up a business or records system for a small business

BSBRKG404A Monitor and maintain records in an online environment

Elective units 

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

E-Business 

BSBEBU401A Review and maintain a website

Financial Administration 

BSBFIA402A Report on financial activity

General Administration 

BSBADM409A Coordinate business resources

Innovation 

BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology

IT Use 

BSBITU401A Design and develop complex text documents

Learning and Development 

BSBLED401A Develop teams and individuals

Marketing 

BSBMKG413A Promote products and services

BSBMKG414B Undertake marketing activities

Medical Services Administration 

BSBMED401B Manage patient record keeping system

Work Health and Safety 

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Project Management 

BSBPMG522A Undertake project work

Relationship Management 

BSBREL401A Establish networks

Research 

BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes

Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR402A Promote team effectiveness

Writing 

BSBWRT401A Write complex documents