Qualification details

BSB41007 - Certificate IV in Human Resources (Release 3)


Usage recommendation:
Is superseded by BSB41013 - Certificate IV in Human ResourcesQualification structure revised to reflect broader application within a range of human resource roles and contexts. Total units remain at 10. Core units increased from 4 to 6. Elective units reduced from 6 to 4. 17/Mar/2013

Release Status:
ReleaseRelease date
3 (this release) 18/Dec/2012
(View details for release 2) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleEssentialSort Table listing Units of Competency by the Essential column
BSBADM405B - Organise meetingsOrganise meetingsElective
BSBADM406B - Organise business travelOrganise business travelElective
BSBCMM401A - Make a presentationMake a presentationElective
BSBCUS402B - Address customer needsAddress customer needsElective
BSBEMS401B - Develop and implement business development strategies to expand client baseDevelop and implement business development strategies to expand client baseElective
BSBEMS402B - Develop and implement strategies to source and assess candidatesDevelop and implement strategies to source and assess candidatesElective
BSBEMS403B - Develop and provide employment management services to candidatesDevelop and provide employment management services to candidatesElective
BSBEMS404B - Manage the recruitment process for client organisationsManage the recruitment process for client organisationsElective
BSBFIA402A - Report on financial activityReport on financial activityElective
BSBHRM401A - Review human resources functionsReview human resources functionsCore
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SchemeCodeClassification value
ANZSCO Identifier 223100 Human Resource Professionals 
ASCO (occupation type) Identifier 1213-11 Human Resource Manager 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Human Resource Management,Employment Services,Education Support 
Taxonomy - Occupation N/A Human Resources Officer,Roster Clerk,Payroll Officer,Contact Officer (Workplace Relations),School Human Resources Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 223100 Human Resource Professionals 03/Sep/2008 
ASCO (occupation type) Identifier 1213-11 Human Resource Manager 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 03/Sep/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 10/Mar/2009 
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Modification History



Release 3

New release of this Qualification with BSB07 Business Services Training Package version 7.0.

BSBOHS elective unit updated with the BSBWHS unit and imported elective units updated with the most current equivalent.

Release 2

New release of this Qualification with BSB07 Business Services Training Package version 6.0.

Outdated advice removed.

Release 1

Initial release of this Qualification.


This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focussed on discrete human resources functions, such as remuneration, workforce planning or human resources information systems.

Job roles 

  • Human Resources Assistant
  • Human Resources Officer
  • Payroll Officer.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB30112 Certificate III in Business or other relevant qualification/s


  • with vocational experience in assisting human resources team leaders, supervisors or managers in their work but without formal human resource qualifications.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Administration Officer
  • Executive Personal Assistant
  • Human Resources Clerk
  • Office Administrator
  • Project Assistant.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

  • BSB50607 Diploma of Human Resources Management.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • using communication and representation to develop and maintain effective working relationships and networks
  • using negotiation and conflict management skills to resolve issues


  • actively encouraging consultation and co-operation on human resources initiatives
  • motivating, mentoring, coaching and developing staff


  • identifying and analysing industrial relations issues, methods to attract job applicants and assisting managers to address performance management issues
  • implementing processes to resolve issues that are raised by co-workers

Initiative and enterprise

  • seeking and valuing contributions to develop and refine new ideas and approaches

Planning and organising

  • gathering, organising and presenting workplace information
  • scheduling interviews and coordinating selection processes


  • ensuring that key tasks are undertaken to support organisational timeframes for human resources strategies, such as performance appraisal
  • planning own work including predicting consequences and identifying improvements


  • participating in professional networks and associations to obtain and maintain knowledge and skills


  • selecting and using a range of functions on a computer application
  • using business technology to produce reports

Packaging Rules

Total number of units = 10 

4 core units plus 

6 elective units 

3 elective units  must be selected from the elective units listed below.

The remaining 3 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit  may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

BSBHRM401A Review human resources functions

BSBHRM402A Recruit, select and induct staff

BSBHRM403A Support performance management process

BSBWRK410A Implement industrial relations procedures

Elective units 

Customer Service 

BSBCUS402B Address customer needs

Financial Administration 

BSBFIA402A Report on financial activity

General Administration 

BSBADM405B Organise meetings

BSBADM406B Organise business travel


BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Analysis and Design 

BSBITA401A Design databases

IT Use 

BSBITU401A Design and develop complex text documents

BSBITU402A Develop and use complex spreadsheets

BSBITU404A Produce complex desktop published documents

Work Health and Safety 

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements


BSBRKG404A Monitor and maintain records in an online environment

Recruitment and Employment Services 

BSBEMS401B Develop and implement business development strategies to expand client base

BSBEMS402B Develop and implement strategies to source and assess candidates

BSBEMS403B Develop and provide employment management services to candidates

BSBEMS404B Manage the recruitment process for client organisations

Relationship Management 

BSBREL401A Establish networks


BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes


BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR401A Establish effective workplace relationships

BSBWOR402A Promote team effectiveness


BSBWRT401A Write complex documents