Qualification details

BSB40812 - Certificate IV in Frontline Management (Release 3)


Usage recommendation:
Supersedes and is equivalent to BSB40807 - Certificate IV in Frontline ManagementCore unit BSBOHS407A Monitor a safe workplace replaced with BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements - EQUIVALENT. 17/Dec/2012
Is superseded by BSB42015 - Certificate IV in Leadership and ManagementUpdated to meet Standards for Training Packages 2 new core units Changes to grouping and number of electives offered Number of electives required increased from 6 to 8 24/Mar/2015

ReleaseRelease date
3 (this release) 28/Aug/2013
(View details for release 2) 18/Mar/2013
(View details for release 1) 18/Dec/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBREL401A - Establish networksEstablish networksSupersededElective
BSBWOR401A - Establish effective workplace relationshipsEstablish effective workplace relationshipsSupersededElective
BSBITS401B - Maintain business technologyMaintain business technologySupersededElective
BSBCUS401B - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesSupersededElective
BSBMKG413A - Promote products and servicesPromote products and servicesSupersededElective
BSBCUS402B - Address customer needsAddress customer needsSupersededElective
BSBINN301A - Promote innovation in a team environmentPromote innovation in a team environmentSupersededElective
BSBLED401A - Develop teams and individualsDevelop teams and individualsSupersededElective
BSBWOR402A - Promote team effectivenessPromote team effectivenessSupersededCore
BSBMGT401A - Show leadership in the workplaceShow leadership in the workplaceSupersededCore
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SchemeCodeClassification value
ANZSCO Identifier 512111 Office Manager 
ASCO (occupation type) Identifier 3291-11 Office Manager 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Warehousing and Storage,Purchasing and Procurement,Environmental Health,Business Administration,Logistics,Retail Management,Automotive Manufacturing,Customer Service 
Taxonomy - Occupation N/A Production Supervisor,Distribution Centre Supervisor,Line Manager,Leading Hand,Freight Administrative Supervisor,Supervisor,Warehouse Team Leader,Frontline Sales Manager,Team Leader,Coordinator (Business Operations),Sales Team Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 512111 Office Manager 06/May/2013 
ASCO (occupation type) Identifier 3291-11 Office Manager 06/May/2013 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 06/May/2013 
Qualification/Course Level of Education Identifier 511 Certificate IV 18/Dec/2012 
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Modification History



Release 2.1

Equivalent version released with Version 9:

  • Two new units added to elective pool: BSBFLM313A and BSBFLM314A

Release 2

This version first released with BSB07 Business Services Training Package Version 8.0.

Elective unit BSBPMG510A replaced with BSBPMG522A.

Release 1

This Qualification first released with BSB07 Business Training Package Version 7.0.

Replaces and is equivalent to BSB40807 Certificate IV in Frontline Management.

Updated Core Unit:

  • BSBOHS407A Monitor a safe workplace replaced with BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements.


This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job  roles 

  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB30112 Certificate III in Business or other relevant qualifications


  • with vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Import/Export Clerk
  • Office Administrator
  • Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

  • BSB51107 Diploma of Management.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • communicating with team members and management to ensure open communication channels and to clarify issues
  • resolving conflict and disputes in the work team


  • being a role model for other team members
  • consulting and developing objectives with the work team


  • developing risk management approaches
  • developing techniques to address faults and inefficiencies

Initiative and enterprise

  • identifying and developing opportunities for improved work practices

Planning and organising

  • monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
  • preparing work plans and budgets


  • actively seeking feedback on own performance from clients and colleagues
  • prioritising tasks


  • coaching and mentoring colleagues and team members to support the introduction of change


  • using business technology such as computer programs and telecommunications to collect and manage information

Packaging Rules

Total number of units = 10 

4 core units plus 

6 elective units , of which:

  • at least 3 units  must be selected from the elective units below
  • the remaining units:
  • may be from the elective units below
  • may be from any endorsed Training Package or accredited course at the same qualification level
  • must have no more than 1 unit  from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWOR402A Promote team effectiveness

Elective units 

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

BSBCUS403B Implement customer service standards

Financial Administration 

BSBFIA402A Report on financial activity

Frontline Management 

BSBFLM313A Apply language, literacy and numeracy to support others in the workplace

BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development

General Administration 

BSBADM409A Coordinate business resources

Information Management 

BSBINM401A Implement workplace information system


BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology

Learning and Development 

BSBLED401A Develop teams and individuals


BSBMGT403A Implement continuous improvement

BSBMGT404A Lead and facilitate off-site staff


BSBMKG413A Promote products and services

Project Management 

BSBPMG522A Undertake project work

Relationship Management 

BSBREL401A Establish networks

BSBREL402A Build client relationships and business networks


BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes


BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR401A Establish effective workplace relationships

BSBWOR404B Develop work priorities


BSBWRT401A Write complex documents