Qualification details

BSB40807 - Certificate IV in Frontline Management (Release 2)


Usage recommendation:
Is superseded by and equivalent to BSB40812 - Certificate IV in Frontline ManagementCore unit BSBOHS407A Monitor a safe workplace replaced with BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements - EQUIVALENT. 17/Dec/2012

Release Status:
ReleaseRelease date
2 (this release) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBADM409A - Coordinate business resourcesCoordinate business resourcesN/A
BSBCMM401A - Make a presentationMake a presentationN/A
BSBCUS401B - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesN/A
BSBCUS402B - Address customer needsAddress customer needsN/A
BSBCUS403B - Implement customer service standardsImplement customer service standardsN/A
BSBFIA402A - Report on financial activityReport on financial activityN/A
BSBINN301A - Promote innovation in a team environmentPromote innovation in a team environmentN/A
BSBITS401B - Maintain business technologyMaintain business technologyN/A
BSBLED401A - Develop teams and individualsDevelop teams and individualsN/A
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SchemeCodeClassification value
ANZSCO Identifier 512111 Office Manager 
ASCO (occupation type) Identifier 3291-11 Office Manager 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Retail Management,Customer Service,Logistics,Environmental Health,Purchasing and Procurement,Automotive Manufacturing,Warehousing and Storage,Business Administration 
Taxonomy - Occupation N/A Freight Administrative Supervisor,Line Manager,Sales Team Manager,Team Leader,Leading Hand,Production Supervisor,Warehouse Team Leader,Distribution Centre Supervisor,Supervisor,Coordinator (Business Operations),Frontline Sales Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 512111 Office Manager 03/Sep/2008 
ASCO (occupation type) Identifier 3291-11 Office Manager 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 03/Sep/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 10/Mar/2009 
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Modification History



Release 2 

New release of this Qualification released with version 6 of BSB07 Business Services Training Package.

Outdated advice removed

Unit codes updated:

  • BSBCUS401A now BSBCUS401B
  • BSBCUS402A now BSBCUS402B
  • BSBCUS403A now BSBCUS403B
  • BSBITS401A now BSBITS401B
  • BSBRKG403B now BSBRKG403C



This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles 

  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader.

Pathways Information

Qualification Pathways 

Entry requirements

There are no entry requirements for this qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • BSB31207 Certificate III Frontline Management or other relevant qualification/s


  • with vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Import/Export Clerk
  • Office Administrator
  • Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

  • the BSB51107 Diploma of Management.

Licensing/Regulatory Information

Licensing , Legislative , Regulatory or Certification Considerations 

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary


Qualification Code and Title 

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :


  • communicating with team members and management to ensure open communication channels and to clarify issues
  • resolving conflict and disputes in the work team


  • being a role model for other team members
  • consulting and developing objectives with the work team


  • developing risk management approaches
  • developing techniques to address faults and inefficiencies

Initiative and enterprise

  • identifying and developing opportunities for improved work practices

Planning and organising

  • monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
  • preparing work plans and budgets


  • actively seeking feedback on own performance from clients and colleagues
  • prioritising tasks


  • coaching and mentoring colleagues and team members to support the introduction of change


  • using business technology such as computer programs and telecommunications to collect and manage information

Packaging Rules

Total number of units  = 10 

4 core units  plus

6 elective  units

At least 3  of the elective units  must be selected from the elective units listed below.

The remaining 3 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit  may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 


BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

Occupational Health and Safety 

BSBOHS407A Monitor a safe workplace

Workplace Effectiveness 

BSBWOR402A Promote team effectiveness

Elective units 

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

BSBCUS403B Implement customer service standards

Financial Administration 

BSBFIA402A Report on financial activity

General Administration 

BSBADM409A Coordinate business resources

Information Management 

BSBINM401A Implement workplace information system


BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology


BSBMGT403A Implement continuous improvement

BSBMGT404A Lead and facilitate off-site staff


BSBMKG413A Promote products and services

Project Management 

BSBPMG510A Manage projects

Relationship Management 

BSBREL401A Establish networks


BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes


BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR401A Establish effective workplace relationships

BSBWOR404B Develop work priorities


BSBWRT401A Write complex documents