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Qualification details

BSB40807 - Certificate IV in Frontline Management (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to BSB40812 - Certificate IV in Frontline ManagementCore unit BSBOHS407A Monitor a safe workplace replaced with BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements - EQUIVALENT. 17/Dec/2012

Release Status:
Replaced
Releases:
ReleaseRelease date
(View details for release 2) 28/Nov/2011
1 (this release) 10/Mar/2009

Replaced release

You are currently viewing the components related to release 1.
The current release is release 2View release 2 details.

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBREL401A - Establish networksEstablish networksN/A
BSBWOR401A - Establish effective workplace relationshipsEstablish effective workplace relationshipsN/A
BSBITS401A - Maintain business technologyMaintain business technologyN/A
BSBMKG413A - Promote products and servicesPromote products and servicesN/A
BSBINN301A - Promote innovation in a team environmentPromote innovation in a team environmentN/A
BSBLED401A - Develop teams and individualsDevelop teams and individualsN/A
BSBWOR402A - Promote team effectivenessPromote team effectivenessN/A
BSBMGT401A - Show leadership in the workplaceShow leadership in the workplaceN/A
BSBRES401A - Analyse and present research informationAnalyse and present research informationN/A
BSBCUS401A - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 512111 Office Manager 
ASCO (occupation type) Identifier 3291-11 Office Manager 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Retail Management,Customer Service,Logistics,Environmental Health,Purchasing and Procurement,Automotive Manufacturing,Warehousing and Storage,Business Administration 
Taxonomy - Occupation N/A Freight Administrative Supervisor,Line Manager,Sales Team Manager,Team Leader,Leading Hand,Production Supervisor,Warehouse Team Leader,Distribution Centre Supervisor,Supervisor,Coordinator (Business Operations),Frontline Sales Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 512111 Office Manager 03/Sep/2008 
ASCO (occupation type) Identifier 3291-11 Office Manager 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 03/Sep/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 10/Mar/2009 
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Modification History

Not applicable.

Description

Descriptor 

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles 

  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader.

Pathways Information

Qualification Pathways 

Entry requirements 

There are no entry requirements for this qualification.

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB31207 Certificate III Frontline Management or other relevant qualification/s

OR

  • with vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Import/Export Clerk
  • Office Administrator
  • Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

  • the BSB51107 Diploma of Management.

Licensing/Regulatory Information

Licensing , Legislative , Regulatory or Certification Considerations 

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Qualification Code and Title 

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • communicating with team members and management to ensure open communication channels and to clarify issues
  • resolving conflict and disputes in the work team

Teamwork

  • being a role model for other team members
  • consulting and developing objectives with the work team

Problem-solving

  • developing risk management approaches
  • developing techniques to address faults and inefficiencies

Initiative and enterprise

  • identifying and developing opportunities for improved work practices

Planning and organising

  • monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
  • preparing work plans and budgets

Self-management

  • actively seeking feedback on own performance from clients and colleagues
  • prioritising tasks

Learning

  • coaching and mentoring colleagues and team members to support the introduction of change

Technology

  • using business technology such as computer programs and telecommunications to collect and manage information

Packaging Rules

Packaging Rules 

Total number of units  = 10 

4 core units  plus

6 elective  units

At least 3  of the elective units  must be selected from the elective units listed below.

The remaining 3 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit  may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

Management 

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

Occupational Health and Safety 

BSBOHS407A Monitor a safe workplace

Workplace Effectiveness 

BSBWOR402A Promote team effectiveness

Elective units 

Customer Service 

BSBCUS401A Coordinate implementation of customer service strategies

BSBCUS402A Address customer needs

BSBCUS403A Implement customer service standards

Financial Administration 

BSBFIA402A Report on financial activity

General Administration 

BSBADM409A Coordinate business resources

Information Management 

BSBINM401A Implement workplace information system

Innovation 

BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401A Maintain business technology

Management 

BSBMGT403A Implement continuous improvement

BSBMGT404A Lead and facilitate off-site staff

Marketing 

BSBMKG413A Promote products and services

Project Management 

BSBPMG510A Manage projects

Relationship Management 

BSBREL401A Establish networks

Research 

BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes

Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR401A Establish effective workplace relationships

BSBWOR404B Develop work priorities

Writing 

BSBWRT401A Write complex documents

Selecting Elective Units for Different Outcomes 

The context for this qualification varies and this must guide the selection of elective units. An example of appropriate elective units for a particular outcome follows.

Supervisor , Sales Team 

4 core units  plus

6 elective units 

  • BSBCMM401A Make a presentation
  • BSBINN301A Promote innovation in a team environment
  • BSBINM401A Implement workplace information system
  • BSBLED401A Develop teams and individuals
  • BSBMKG413A Promote products and services
  • BSBREL401A Establish networks

Team Leader , Business Unit 

4 core units  plus

6 elective units 

  • BSBFIA402A Report on financial activity
  • BSBITS401A Maintain business technology
  • BSBREL402A Build client relationships and business networks
  • BSBRKG403B Set up a business or records system for a small office
  • BSBRSK401A Identify risk and apply risk management processes
  • BSBWRT401A Write complex documents