Qualification details

Modification History

Release	Comments
Release 3	New release of this Qualification with BSB07 Business Services Training Package version 7.0. BSBOHS elective unit updated with the BSBWHS unit and imported elective units updated with the most current equivalent.
Release 2	New release of this Qualification with BSB07 Business Services Training Package version 6.0. Outdated advice removed. Unit codes updated: BSBCUS401A now BSBCUS401B BSBCUS402A now BSBCUS402B BSBITS401A now BSBITS401B
Release 1	Initial release of this Qualification.

Description

This qualification reflects the role of individuals who apply well-developed skills and a broad knowledge base in relation to the franchising industry. They may act as a franchisee in any industry area and have managerial responsibilities for the franchise and the relationship with a franchisor.

Job roles 

• Franchisee – of one or more sites of a franchise operation within any industry sector.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

• BSB30112 Certificate III in Business or other relevant qualification/s

OR

• with vocational experience in small business, management or industry but without formal business qualifications.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

• Accounts Clerk
• Customer Service Advisor
• Import/Export Clerk
• Office Administrator.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may wish to undertake:

• BSB50507 Diploma of Franchising
• BSB51107 Diploma of Management.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	communicating the organisation’s business practices systems and processes to individuals and teams negotiating and resolving disputes with franchisors
Teamwork	forming networks of franchisees to inform best practice using systems and strategies to actively encourage the team to conduct franchise business processes
Problem-solving	developing strategies for compliance with franchisee obligations and legislative requirements solving problems and disputes arising in the course of business operations and with franchisors
Initiative and enterprise	exercising initiative to contribute to continuous improvement generating a range of options to overcome common operational difficulties
Planning and organising	developing a financial plan to support business viability planning for the management of a multiple site franchise by implementing and monitoring the plan
Self-management	obtaining feedback on work performance and development planning own work schedules
Learning	completing training on meeting franchisee requirements such as first aid, occupational health and safety, food handling mentoring and coaching individuals and teams in continuous improvement processes
Technology	using computer systems and telecommunications devices to meet business needs and to compile activity and financial reports

Packaging Rules

Total number of units = 10 

3 core units plus 

7 elective units 

At least 5 elective units  must be selected from the elective units listed below.

The remaining 2 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit  may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

BSBFRA401B Manage compliance with franchisee obligations and legislative requirements

BSBFRA402B Establish a franchise

BSBFRA403B Manage relationship with franchisor

Elective units 

Creative Thinking 

BSBCRT501A Originate and develop concepts

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

Financial Administration 

BSBFIA402A Report on financial activity

Franchising 

BSBFRA301B Work within a franchise

BSBFRA404B Manage a multiple site franchise

General Administration 

BSBADM409A Coordinate business resources

Intellectual Property 

BSBIPR405A Protect and use intangible assets in small business

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology

IT Use 

BSBITU401A Design and develop complex text documents

Learning and Development 

BSBLED401A Develop teams and individuals

Marketing 

BSBMKG413A Promote products and services

BSBMKG414B Undertake marketing activities

Work Health and Safety 

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Relationship Management 

BSBREL401A Establish networks

Research 

BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes

Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Writing 

BSBWRT401A Write complex documents