Qualification details

BSB40707 - Certificate IV in Franchising (Release 3)


Usage recommendation:
Is superseded by and equivalent to BSB40715 - Certificate IV in FranchisingUpdated to meet Standards for Training Packages. 24/Mar/2015

Release Status:
ReleaseRelease date
3 (this release) 18/Dec/2012
(View details for release 2) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBADM409A - Coordinate business resourcesCoordinate business resources Elective
BSBCMM401A - Make a presentationMake a presentation Elective
BSBCRT501A - Originate and develop conceptsOriginate and develop concepts Elective
BSBCUS401B - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies Elective
BSBCUS402B - Address customer needsAddress customer needs Elective
BSBFIA402A - Report on financial activityReport on financial activity Elective
BSBFRA301B - Work within a franchiseWork within a franchise Elective
BSBFRA401B - Manage compliance with franchisee obligations and legislative requirementsManage compliance with franchisee obligations and legislative requirements Core
BSBFRA402B - Establish a franchiseEstablish a franchise Core
BSBFRA403B - Manage relationship with franchisorManage relationship with franchisor Core
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SchemeCodeClassification value
ANZSCO Identifier 142111 Retail Manager (General) 
ASCO (occupation type) Identifier 3311-11 Shop Manager 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Small Business,Business Administration,Customer Service 
Taxonomy - Occupation N/A Franchisee,Franchise Manager,Small Business Manager (Franchise) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 142111 Retail Manager (General) 03/Sep/2008 
ASCO (occupation type) Identifier 3311-11 Shop Manager 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 03/Sep/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 10/Mar/2009 
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Modification History



Release 3

New release of this Qualification with BSB07 Business Services Training Package version 7.0.

BSBOHS elective unit updated with the BSBWHS unit and imported elective units updated with the most current equivalent.

Release 2

New release of this Qualification with BSB07 Business Services Training Package version 6.0.

Outdated advice removed.

Unit codes updated:

  • BSBCUS401A now BSBCUS401B
  • BSBCUS402A now BSBCUS402B
  • BSBITS401A now BSBITS401B

Release 1

Initial release of this Qualification.


This qualification reflects the role of individuals who apply well-developed skills and a broad knowledge base in relation to the franchising industry. They may act as a franchisee in any industry area and have managerial responsibilities for the franchise and the relationship with a franchisor.

Job roles 

  • Franchisee – of one or more sites of a franchise operation within any industry sector.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB30112 Certificate III in Business or other relevant qualification/s


  • with vocational experience in small business, management or industry but without formal business qualifications.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Import/Export Clerk
  • Office Administrator.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may wish to undertake:

  • BSB50507 Diploma of Franchising
  • BSB51107 Diploma of Management.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • communicating the organisation’s business practices systems and processes to individuals and teams
  • negotiating and resolving disputes with franchisors


  • forming networks of franchisees to inform best practice
  • using systems and strategies to actively encourage the team to conduct franchise business processes


  • developing strategies for compliance with franchisee obligations and legislative requirements
  • solving problems and disputes arising in the course of business operations and with franchisors

Initiative and enterprise

  • exercising initiative to contribute to continuous improvement
  • generating a range of options to overcome common operational difficulties

Planning and organising

  • developing a financial plan to support business viability
  • planning for the management of a multiple site franchise by implementing and monitoring the plan


  • obtaining feedback on work performance and development
  • planning own work schedules


  • completing training on meeting franchisee requirements such as first aid, occupational health and safety, food handling
  • mentoring and coaching individuals and teams in continuous improvement processes


  • using computer systems and telecommunications devices to meet business needs and to compile activity and financial reports

Packaging Rules

Total number of units = 10 

3 core units plus 

7 elective units 

At least 5 elective units  must be selected from the elective units listed below.

The remaining 2 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit  may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

BSBFRA401B Manage compliance with franchisee obligations and legislative requirements

BSBFRA402B Establish a franchise

BSBFRA403B Manage relationship with franchisor

Elective units 

Creative Thinking 

BSBCRT501A Originate and develop concepts

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

Financial Administration 

BSBFIA402A Report on financial activity


BSBFRA301B Work within a franchise

BSBFRA404B Manage a multiple site franchise

General Administration 

BSBADM409A Coordinate business resources

Intellectual Property 

BSBIPR405A Protect and use intangible assets in small business

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology

IT Use 

BSBITU401A Design and develop complex text documents

Learning and Development 

BSBLED401A Develop teams and individuals


BSBMKG413A Promote products and services

BSBMKG414B Undertake marketing activities

Work Health and Safety 

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Relationship Management 

BSBREL401A Establish networks


BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes


BSBSUS301A Implement and monitor environmentally sustainable work practices


BSBWRT401A Write complex documents