Qualification details

BSB40507 - Certificate IV in Business Administration (Release 3)


Usage recommendation:
Is superseded by and equivalent to BSB40515 - Certificate IV in Business AdministrationUpdated to meet Standards for Training Packages. 24/Mar/2015

Release Status:
ReleaseRelease date
3 (this release) 18/Dec/2012
(View details for release 2) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBITU402A - Develop and use complex spreadsheetsDevelop and use complex spreadsheetsElective
BSBREL401A - Establish networksEstablish networksElective
BSBITS401B - Maintain business technologyMaintain business technologyElective
BSBITA401A - Design databasesDesign databasesElective
BSBCUS401B - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesElective
BSBMKG414B - Undertake marketing activitiesUndertake marketing activitiesElective
BSBADM401B - Produce complex texts from shorthand notesProduce complex texts from shorthand notesElective
BSBMKG413A - Promote products and servicesPromote products and servicesElective
BSBCUS402B - Address customer needsAddress customer needsElective
BSBINN301A - Promote innovation in a team environmentPromote innovation in a team environmentElective
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SchemeCodeClassification value
ANZSCO Identifier 512111 Office Manager 
ASCO (occupation type) Identifier 3291-11 Office Manager 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Business Administration,Governance,Ground Operations,Recordkeeping,Property,Accounting and Bookkeeping,Local Government Administration,Legal Administration,Government Service Delivery,Courts,Environmental Health,Public Administration 
Taxonomy - Occupation N/A Senior Clinical Coder,Project Assistant,Executive Assistant,Board Secretary,Office Supervisor (Local Government),Accounts Supervisor,Office Administrator,Waste Management Administrative Supervisor,Strata Managing Agent,Administration Officer (Local Government),Personal Assistant,Business Administration Officer (Local Government) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 512111 Office Manager 03/Sep/2008 
ASCO (occupation type) Identifier 3291-11 Office Manager 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 03/Sep/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 10/Mar/2009 
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Modification History



Release 3

New release of this Qualification with BSB07 Business Services Training Package version 7.0.

BSBOHS elective unit updated with the BSBWHS unit and imported elective units updated with the most current equivalent.

Release 2

New release of this Qualification with BSB07 Business Services Training Package version 6.0.

Outdated advice removed.

Unit codes updated:

  • BSBCUS401A now BSBCUS401B
  • BSBCUS402A now BSBCUS402B
  • BSBITS401A now BSBITS401B

Release 1

Initial release of this Qualification.


This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job roles 

  • Accounts Supervisor
  • Executive Personal Assistant
  • Office Administrator
  • Project Assistant.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB30412 Certificate III in Business Administration or other relevant qualification/s


  • vocational experience in providing administrative or operational support to individuals and/or teams but without a formal business administration qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Medical Records Officer
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

  • BSB50407 Diploma of Business Administration.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • communicating with colleagues and customers to gather information about their needs and to provide services
  • listening to and following complex oral instructions
  • proofreading and editing
  • writing clear and detailed instructions


  • agreeing on the purpose and structure of documents, spreadsheets and databases with colleagues and clients
  • collecting feedback from customers and colleagues
  • coordinating and consulting with meeting participants
  • referring queries to colleagues


  • analysing document requirements and using online help, manuals and user documentation
  • determining appropriate strategies to respond to user requests
  • diagnosing customer service complaints and taking steps to improve the service
  • making decisions about classification and storage of records

Initiative and enterprise

  • designing complex documents, databases and spreadsheets
  • evaluating tasks to improve efficiency
  • suggesting improvements to the structure and design of existing systems

Planning and organising

  • organising resources, equipment and time lines
  • organising work schedules and meetings
  • planning future business technology requirements
  • planning task organisation to meet time lines


  • evaluating own performance and identifying areas for improvement
  • managing time and ensuring ergonomic requirements are met
  • planning and reviewing own work
  • using judgement and discretion with confidential information


  • actively participating in coaching and mentoring sessions to improve standards of service provision
  • attending training/induction in the use of administrative systems


  • maintaining existing business technology and planning for future requirements
  • using business technology such as computers, word processing programs and printers

Packaging Rules

Total number of units = 10 

10 elective units 

5 elective units  must be selected from the Group A  units listed below.

The remaining 5 elective units  may be selected from the Group A  or Group B  unit listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 elective unit  may be selected from either a Certificate III or Diploma qualification.

BSBITU307A Develop keyboarding speed and accuracy cannot be selected as an elective unit for this qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Elective units 

Group A units 

Financial Administration 

BSBFIA401A Prepare financial reports

General Administration 

BSBADM401B Produce complex texts from shorthand notes

BSBADM405B Organise meetings

BSBADM406B Organise business travel

BSBADM411A Produce complex texts from audio transcription

Information Management 

BSBINM401A Implement workplace information system

IT Analysis and Design 

BSBITA401A Design databases

IT Use 

BSBITU401A Design and develop complex text documents

BSBITU402A Develop and use complex spreadsheets

BSBITU404A Produce complex desktop published documents


BSBWRT401A Write complex documents

Group B units 

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs


BSBEBU401A Review and maintain a website

Financial Administration 

BSBFIA402A Report on financial activity

General Administration 

BSBADM407B Administer projects

BSBADM409A Coordinate business resources


BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology


BSBMKG413A Promote products and services

BSBMKG414B Undertake marketing activities

Medical Services Administration 

BSBMED401B Manage patient record keeping system

Work Health and Safety 

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Relationship Management 

BSBREL401A Establish networks


BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes


BSBSUS301A Implement and monitor environmentally sustainable work practices