Qualification details

BSB31112 - Certificate III in Business Administration (Medical) (Release 1)


Usage recommendation:
Supersedes and is equivalent to BSB31107 - Certificate III in Business Administration (Medical)Core unit BSBOHS201A Participate in OHS processes replaced with BSBWHS201A Contribute to health and safety of self and others - EQUIVALENT. 17/Dec/2012
Is superseded by and equivalent to BSB31115 - Certificate III in Business Administration (Medical)Updated to meet Standards for Training Packages. 24/Mar/2015

ReleaseRelease date
1 1 (this release) 18/Dec/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBMED303B - Maintain patient recordsMaintain patient recordsSupersededElective
BSBWOR204A - Use business technologyUse business technologySupersededElective
BSBCUS301B - Deliver and monitor a service to customersDeliver and monitor a service to customersSupersededElective
BSBWRT301A - Write simple documentsWrite simple documentsSupersededElective
BSBITU301A - Create and use databasesCreate and use databasesSupersededElective
BSBPRO301A - Recommend products and servicesRecommend products and servicesSupersededElective
BSBADM307B - Organise schedulesOrganise schedulesSupersededElective
BSBMED401B - Manage patient record keeping systemManage patient record keeping systemSupersededElective
BSBFIA302A - Process payrollProcess payrollSupersededElective
BSBFIA304A - Maintain a general ledgerMaintain a general ledgerSupersededElective
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SchemeCodeClassification value
ANZSCO Identifier 542114 Medical Receptionist 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Recordkeeping,Ancillary Health Services,Business Administration 
Taxonomy - Occupation N/A Admissions Clerk (Health Services),Medical Typist,Medical Records Officer,Medical Receptionist,Clinical Coding Clerk,Secretary,Medical Secretary 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 542114 Medical Receptionist 06/May/2013 
ASCO (occupation type) Identifier 6111-11 General Clerk 06/May/2013 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 06/May/2013 
Qualification/Course Level of Education Identifier 514 Certificate III 18/Dec/2012 
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Modification History



Release 1

This Qualification first released with BSB07 Business Training Package version 7.0.

Replaces and is equivalent to BSB31107 Certificate III in Business Administration (Medical).

Updated Core Unit:

  • BSBOHS201A Participate in OHS processes replaced with BSBWHS201A Contribute to health and safety of self and others.


This qualification reflects the role of individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team.

Job  roles 

  • Medical Receptionist
  • Medical Records Clerk
  • Medical Secretary.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB20112 Certificate II in Business or other relevant qualification/s


  • with vocational experience assisting in a range of support roles without a formal business qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

  • BSB40507 Certificate IV in Business Administration.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • clearly communicating workplace information to others (verbal and non-verbal)
  • communicating sensitively in a cross-cultural context
  • communicating with colleagues and clients to handle verbal inquiries such as payroll questions, medical appointments or records enquiries
  • communicating with people who speak languages other than English
  • interpreting needs of clients (internal or external)
  • reading and interpreting workplace related documentation
  • writing to audience needs


  • applying knowledge of own role to complete activities efficiently to support team activities and tasks
  • working in a team of people to provide office and medical administration services
  • working with diverse individuals and groups


  • developing practical responses to common breakdowns in workplace systems and procedures
  • rectifying discrepancies or errors in documentation and transactions
  • taking action to resolve concerns

Initiative and enterprise

  • adapting to new and emerging situations in the workplace
  • being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

  • allocating resources to workplace tasks and requirements
  • collecting, analysing and organising workplace data
  • identifying risk factors and taking action to minimise risk
  • organising meeting schedules for clients and colleagues and negotiating alternative arrangements
  • planning for contingencies
  • planning information and documentation requirements
  • utilising or determining required resources


  • following workplace documentation such as codes of practice or operating procedures
  • projecting a professional image when representing the organisation
  • setting own work program and managing time to ensure tasks are done on time
  • taking personal responsibility at the appropriate level
  • working ethically when dealing with financial transactions


  • maintaining continuous learning by seeking out opportunities for improvement and developing new skills
  • seeking assistance and expert advice


  • using business related technology safely (OHS)
  • using business technology such as software programs for word processing, spreadsheets, presentation and scheduling

Packaging Rules

Total number of units = 13 

2 core units plus 

11 elective units 

5 elective units  must be selected from the Group A units  listed below.

4 elective units  must be selected from the Group B units  listed below.

The remaining 2 elective units  may be selected from Group A , Group B  or Group C  units listed below, or any currently endorsed Training Package or accredited course at the same qualification level or one level higher or lower.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

IT Use 

BSBITU307A Develop keyboarding speed and accuracy

BSBWHS201A Contribute to health and safety of self and others

Elective units 

Group A units 

Medical Services Administration 

BSBMED301B Interpret and apply medical terminology appropriately

BSBMED302B Prepare and process medical accounts

BSBMED303B Maintain patient records

BSBMED304B Assist in controlling stocks and supplies

BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment

BSBMED401B Manage patient record keeping system

Group B units 

Financial Administration 

BSBFIA302A Process payroll

BSBFIA303A Process accounts payable and receivable

BSBFIA304A Maintain a general ledger

General Administration 

BSBADM307B Organise schedules

IT Use 

BSBITU302B Create electronic presentations

BSBITU303A Design and produce text documents

BSBITU304A Produce spreadsheets

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents


BSBWRT301A Write simple documents

Group C Units 

Customer Service 

BSBCUS301B Deliver and monitor a service to customers


BSBDIV301A Work effectively with diversity

Financial Administration 

BSBFIA301A Maintain financial records

General Administration 

BSBADM302B Produce texts from notes

BSBADM303B Produce texts from audio transcription

BSBADM311A Maintain business resources

Information Management 

BSBINM301A Organise workplace information

BSBINM302A Utilise a knowledge management system

BSBINM303A Handle receipt and despatch of information


BSBINN201A Contribute to workplace innovation

Interpersonal Communication 

BSBCMM301B Process customer complaints

IT Use 

BSBITU301A Create and use databases

BSBITU305A Conduct online transactions

Work Health and Safety 

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Product Skills and Advice 

BSBPRO301A Recommend products and services


BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR204A Use business technology

BSBWOR301B Organise personal work priorities and development

BSBWOR302A Work effectively as an off-site worker