Qualification details

BSB30407 - Certificate III in Business Administration (Release 2)


Usage recommendation:
Is superseded by and equivalent to BSB30412 - Certificate III in Business AdministrationCore unit BSBOHS201A Participate in OHS processes replaced with BSBWHS201A Contribute to health and safety of self and other. Elective unit BSBOHS407A Monitor a safe workplace replaced with BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements - EQUIVALENT 17/Dec/2012

ReleaseRelease date
2 (this release) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBCMM301B - Process customer complaintsProcess customer complaintsSupersededN/A
BSBITU307A - Develop keyboarding speed and accuracyDevelop keyboarding speed and accuracySupersededN/A
BSBADM311A - Maintain business resourcesMaintain business resourcesSupersededN/A
BSBITU306A - Design and produce business documentsDesign and produce business documentsSupersededN/A
BSBDIV301A - Work effectively with diversityWork effectively with diversitySupersededN/A
BSBWOR302A - Work effectively as an off site workerWork effectively as an off site workerSupersededN/A
BSBOHS407A - Monitor a safe workplaceMonitor a safe workplaceSupersededN/A
BSBITU305A - Conduct online transactionsConduct online transactionsSupersededN/A
BSBITU303A - Design and produce text documentsDesign and produce text documentsSupersededN/A
BSBIPR301A - Comply with organisational requirements for protection and use of intellectual propertyComply with organisational requirements for protection and use of intellectual propertySupersededN/A
Items per page 10 | 20 | 50 | 100
Displaying items 11 - 20 of 32


SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Purchasing and Procurement,Community Services,Public Administration,Water Administration,Information Technology,Human Resource Management,Property Management,Farming,Business Administration,Warehousing and Storage,Accounting and Bookkeeping,Education Support,Accommodation,Education Administration,Government Service Delivery,Logistics,Property,Local Government Regulation 
Taxonomy - Occupation N/A Office Administrator,Bookkeeper,Enrolment Assistant,Land Administration Officer,Human Resources Support Services Officer (Public Sector),Receptionist,Word Processing Operator,Administrative Assistant,Accounts Officer,Logistics Clerk,Waste Management Administration Clerk,Office Administration Assistant,Rural Business Worker,Holiday Park Receptionist,Freight Documentation Clerk,Legal Receptionist,Revenue Officer (Local Government),Junior Personal Assistant,Clerical Officer,Credits/Returns Officer,Administration Officer,Water Meter Administration Officer,Fee Officer,School Financial Administration Officer,Human Resources Clerk,Data Entry Operator,Payroll Officer,Administration Officer (Local Government),Secretary,International Education Office Receptionist 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 03/Sep/2008 
ASCO (occupation type) Identifier 6111-11 General Clerk 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 03/Sep/2008 
Qualification/Course Level of Education Identifier 514 Certificate III 10/Mar/2009 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History



Release 2 

New release of this Qualification released with version 6 of BSB07 Business Services Training Package.

Updated unit codes:

  • BSBCMM301A now BSBCMM301B
  • BSBCUS301A now BSBCUS301B
  • BSBWOR301A now BSBWOR301B



This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

Job Roles 

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator.

Pathways Information

Qualification Pathways 

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • BSB20107 Certificate II in Business or other relevant qualification/s


  • with vocational experience assisting in a range of support roles without a formal business qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

  • BSB40507 Certificate IV in Business Administration.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

BSB30407 Certificate III in Business Administration 

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :


  • clearly communicating workplace information to others (verbal and non-verbal)
  • communicating sensitively in a cross-cultural context
  • communicating with colleagues and clients to handle verbal enquiries such as clarifying instructions and responding to requests for information
  • communicating with people who speak languages other than English
  • interpreting needs of clients (internal or external)
  • interpreting the needs of customers
  • reading and interpreting workplace related documentation
  • writing to audience needs


  • applying knowledge of own role to complete activities efficiently to support team activities and tasks
  • working in a team of people to provide office administration services
  • working with diverse individuals and groups


  • developing practical responses to common breakdowns in workplace systems and procedures
  • rectifying discrepancies or errors in documentation and transactions
  • taking action to resolve concerns

Initiative and enterprise

  • adapting to new and emerging situations in the workplace
  • being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

  • allocating resources to workplace tasks and requirements
  • collecting, analysing and organising workplace data
  • identifying risk factors and taking action to minimise risk
  • organising meeting schedules for clients and colleagues and negotiating alternative arrangements
  • planning for contingencies
  • planning information and documentation requirements
  • utilising or determining required resources


  • following workplace documentation such as codes of practice or operating procedures
  • projecting a professional image when representing the organisation
  • setting own work program and managing time to ensure tasks are done on time
  • taking personal responsibility at the appropriate level
  • working ethically when dealing with financial transactions


  • maintaining continuous learning by seeking out opportunities for improvement and developing new skills
  • seeking assistance and expert advice


  • using business related technology safely (OHS)
  • using business technology such as software programs for word processing spreadsheets, presentation and scheduling

Packaging Rules

Total number of units  = 13 

2 core units  plus

11 elective  units

7 elective units  must be selected from the Group A  units listed below.

The remaining 4 elective units  may be selected from the Group A  or Group B  elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the electives units  may be selected from a Certificate II or Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Where the packaging rules of this qualification meet the rules of a specialist qualification, the specialist qualification and not the generic qualification must be awarded.

Core Units 

IT Use 

BSBITU307A Develop keyboarding speed and accuracy

Occupational Health and Safety 

BSBOHS201A Participate in OHS processes

Elective units 

Group A units 

Financial Administration 

BSBFIA302A Process payroll

BSBFIA303A Process accounts payable and receivable

BSBFIA304A Maintain a general ledger

General Administration 

BSBADM307B Organise schedules

IT Use 

BSBITU302B Create electronic presentations

BSBITU303A Design and produce text documents

BSBITU304A Produce spreadsheets

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents


BSBWRT301A Write simple documents

Group B units 

Customer Service 

BSBCUS301B Deliver and monitor a service to customers


BSBDIV301A Work effectively with diversity

Financial Administration 

BSBFIA301A Maintain financial records

General Administration 

BSBADM302B Produce texts from notes

BSBADM303B Produce texts from audio transcription

BSBADM311A Maintain business resources

Information Management 

BSBINM301A Organise workplace information

BSBINM302A Utilise a knowledge management system

BSBINM303A Handle receipt and despatch of information


BSBINN201A Contribute to workplace innovation

Intellectual Property 

BSBIPR301A Comply with organisational requirements for protection and use of intellectual property

Interpersonal Communication 

BSBCMM301B Process customer complaints

IT Use 

BSBITU301A Create and use databases

BSBITU305A Conduct online transactions

Occupational Health and Safety 

BSBOHS407A Monitor a safe workplace

Product Skills and Advice 

BSBPRO301A Recommend products and services


BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR204A Use business technology

BSBWOR301B Organise personal work priorities and development

BSBWOR302A Work effectively as an off-site worker