Modification History
Not applicable.
Description
Descriptor
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- customer service adviser
- data entry operator
- general clerk
- payroll officer
- typist
- word processing operator.
Pathways Information
Qualification pathways
Entry requirements
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
- BSB20107 Certificate II in Business or other relevant qualification
OR
- with vocational experience assisting in a range of support roles without a formal business qualification.
Pathways from the qualification
- BSB40207 Certificate IV in Business, or a range of other Certificate IV qualifications
Licensing/Regulatory Information
Licensing , legislative , regulatory or certification considerations
There is no direct link between this qualification and licensing, legislative or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative or regulatory requirements that impact on the unit.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
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BSB30110 Certificate III in Business The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. |
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Employability skill |
Industry or enterprise requirements for this qualification include : |
Communication |
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Teamwork |
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Problem-solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
Packaging Rules Total number of units = 12 1 core unit plus 11 elective units 7 of the elective units must be selected from the elective units listed below. 4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core unit BSBOHS301B Apply knowledge of OHS legislation in the workplace Elective units Customer service BSBCUS301A Deliver and monitor a service to customers Diversity BSBDIV301A Work effectively with diversity Financial administration BSBFIA301A Maintain financial records General administration BSBADM311A Maintain business resources Information management BSBINM301A Organise workplace information BSBINM302A Utilise a knowledge management system BSBFLM306C Provide workplace information and resourcing plans Innovation BSBINN301A Promote innovation in a team environment Intellectual property BSBIPR301A Comply with organisational requirements for protection and use of intellectual property Interpersonal communication BSBCMM301A Process customer complaints IT use BSBITU301A Create and use databases BSBITU302B Create electronic presentations BSBITU303A Design and produce text documents BSBITU304A Produce spreadsheets BSBITU305A Conduct online transactions BSBITU306A Design and produce business documents BSBITU309A Produce desktop published documents Management BSBFLM309C Support continuous improvement systems and processes BSBFLM305C Support operational plan Product skills and advice BSBPRO301A Recommend products and services Purchasing and contracting BSBPUR301B Purchase goods and services Sustainability BSBSUS301A Implement and monitor environmentally sustainable work practices Workplace effectiveness BSBWOR301A Organise personal work priorities and development BSBWOR302A Work effectively as an off-site worker BSBFLM303C Contribute to effective workplace relationships BSBFLM312C Contribute to team effectiveness BSBFLM311C Support a workplace learning environment Writing BSBWRT301A Write simple documents |