Qualification details

BSB30110 - Certificate III in Business (Release 2)

Summary

Releases:
ReleaseStatusRelease date
2 (this release)Current 28/Nov/2011
(View details for release 1) Replaced10/Mar/2009

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes BSB30107 - Certificate III in Business 11/Mar/2009
Is superseded by and equivalent to BSB30112 - Certificate III in BusinessCore unit BSBOHS301B Apply knowledge of OHS legislation in the workplace replaced with BSBWHS302A Apply knowledge of WHS legislation in the workplace - EQUIVALENT. 17/Dec/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBADM311A - Maintain business resourcesMaintain business resources N/A
BSBCMM301B - Process customer complaintsProcess customer complaints N/A
BSBCUS301B - Deliver and monitor a service to customersDeliver and monitor a service to customers N/A
BSBDIV301A - Work effectively with diversityWork effectively with diversity N/A
BSBFIA301A - Maintain financial recordsMaintain financial records N/A
BSBFLM303C - Contribute to effective workplace relationshipsContribute to effective workplace relationships N/A
BSBFLM305C - Support operational planSupport operational plan N/A
BSBFLM306C - Provide workplace information and resourcing plansProvide workplace information and resourcing plans N/A
BSBFLM309C - Support continuous improvement systems and processesSupport continuous improvement systems and processes N/A
BSBFLM311C - Support a workplace learning environmentSupport a workplace learning environment N/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 29

Classifications

SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 514 Certificate III 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 03/Aug/2011 
ASCO (occupation type) Identifier 6111-11 General Clerk 03/Aug/2011 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 03/Aug/2011 
Qualification/Course Level of Education Identifier 514 Certificate III 10/Mar/2009 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Release 

Comments 

Release 2 

New release of this Qualification released with version 6 of BSB07 Business Services Training Package.

Units code identifiers updated:

  • BSBCMM301A now BSBCMM301B
  • BSBCUS301A now BSBCUS301B
  • BSBWOR301A now BSBWOR301B

Description

Descriptor 

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles 

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • customer service adviser
  • data entry operator
  • general clerk
  • payroll officer
  • typist
  • word processing operator.

Pathways Information

Qualification pathways 

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • BSB20107 Certificate II in Business or other relevant qualification

OR

  • with vocational experience assisting in a range of support roles without a formal business qualification.

Pathways from the qualification

  • BSB40207 Certificate IV in Business, or a range of other Certificate IV qualifications

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

BSB30110 Certificate III in Business 

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry or enterprise requirements for this qualification include :

Communication

  • communicating verbally with others in negotiation, training and questioning
  • writing a range of simple documentation and communications

Teamwork

  • completing individual tasks to support team goals
  • conveying workplace procedures and work instructions to team members

Problem-solving

  • resolving issues and conflicts with team members
  • using manuals and other documentation to overcome problems with information technology or other office equipment

Initiative and enterprise

  • demonstrating individual responsibility for completing tasks
  • suggesting improvements to support the development of improved work practices and team effectiveness

Planning and organising

  • contributing to planning processes with team members to meet expected outcomes
  • gathering, organising and applying workplace information for the organisation's work processes and information systems

Self-management

  • identifying development needs and seeking training to fill needs
  • monitoring and recording the performance of own work area

Learning

  • developing a comprehensive knowledge and understanding of products and services
  • identifying priorities and pursuing personal work goals according to organisational objectives

Technology

  • using information communication technology to communicate with team members or clients
  • using word processing packages, spreadsheets or databases to produce written correspondence and reports

Packaging Rules

Total number of units  = 12 

1 core unit plus 

11 elective units 

7 of the elective units  must be selected from the elective units listed below.

4 elective units  may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit  may be selected from a Certificate II qualification and 2 elective units  may be taken from a Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core unit 

BSBOHS301B Apply knowledge of OHS legislation in the workplace

Elective units 

Customer service 

BSBCUS301B Deliver and monitor a service to customers

Diversity 

BSBDIV301A Work effectively with diversity

Financial administration 

BSBFIA301A Maintain financial records

General administration 

BSBADM311A Maintain business resources

Information management 

BSBINM301A Organise workplace information

BSBINM302A Utilise a knowledge management system

BSBFLM306C Provide workplace information and resourcing plans

Innovation 

BSBINN301A Promote innovation in a team environment

Intellectual property 

BSBIPR301A Comply with organisational requirements for protection and use of intellectual property

Interpersonal communication 

BSBCMM301B Process customer complaints

IT use 

BSBITU301A Create and use databases

BSBITU302B Create electronic presentations

BSBITU303A Design and produce text documents

BSBITU304A Produce spreadsheets

BSBITU305A Conduct online transactions

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents

Management 

BSBFLM309C Support continuous improvement systems and processes

BSBFLM305C Support operational plan

Product skills and advice 

BSBPRO301A Recommend products and services

Purchasing and contracting 

BSBPUR301B Purchase goods and services

Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace effectiveness 

BSBWOR301B Organise personal work priorities and development

BSBWOR302A Work effectively as an off-site worker

BSBFLM303C Contribute to effective workplace relationships

BSBFLM312C Contribute to team effectiveness

BSBFLM311C Support a workplace learning environment

Writing 

BSBWRT301A Write simple documents

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components

Qualifications

- Qualification details
- Qualification components

Accredited courses

- Accredited course details

Modules

- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.