Modification History
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Release |
Comments |
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Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Qualification Description
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry Requirements
Nil
Packaging Rules
Total number of units = 10
5 core units plus
5 elective units, of which:
- 1 elective unit must be selected from Group A
- 1 elective unit must be selected from Group B
- for the remaining 3 elective units:
- up to 3 units may be selected from Groups A, B and C
- if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core units
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
Elective units
Group A – Self-Management
BSBCRT201 Develop and apply thinking and problem solving skills
BSBPEF201 Support personal wellbeing in the workplace
BSBPEF302 Develop self-awareness
Group B - Technology
BSBDAT201 Collect and record data
BSBFIN301 Process financial transactions
BSBOPS306 Record stakeholder interactions
BSBTEC101 Operate digital devices
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC203 Research using the internet
Group C – Working with Others
BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness
BSBTWK201 Work effectively with others
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
Qualification Mapping Information
No equivalent qualification. Supersedes but is not equivalent to:
- BSB20115 Certificate II in Business
- BSB20215 Certificate II in Customer Engagement.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
