Qualification details

BSB20112 - Certificate II in Business (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 18/Dec/2012

Usage recommendation:
Supersedes and is equivalent to BSB20107 - Certificate II in BusinessCore unit BSBOHS201A Participate in OHS processes replaced with BSBWHS201A Contribute to health and safety of self and others - EQUIVALENT. 17/Dec/2012
Is superseded by and equivalent to BSB20115 - Certificate II in BusinessUpdated to meet Standards for Training Packages. 24/Mar/2015

Training packages that include this qualification


SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Customer Service,Government Service Delivery,Local Government Administration,Education Administration,Business Administration,Information Technology 
Taxonomy - Occupation N/A Administration Officer (Local Government),Administrative Assistant,Receptionist,Trainee Racing Administrator,Clerical Officer,International Education Office Receptionist,Data Entry Operator,Legal Receptionist,Office Assistant,Information Desk Clerk 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 06/May/2013 
ASCO (occupation type) Identifier 6111-11 General Clerk 06/May/2013 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 06/May/2013 
Qualification/Course Level of Education Identifier 521 Certificate II 18/Dec/2012 
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Modification History



Release 1

This Qualification first released with BSB07 Business Training Package version 7.0.

Replaces and is equivalent to BSB20107 Certificate II in Business.

Updated Core Unit:

  • BSBOHS201A Participate in OHS processes replaced with BSBWHS201A Contribute to health and safety of self and others.


This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Job roles 

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB10112 Certificate I in Business or other relevant qualification/s


  • with vocational experience assisting in a range of work settings without a formal business qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

  • BSB30112 Certificate III in Business.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • communicating verbally with clients and colleagues
  • drafting routine correspondence that meets the organisational standards of style, format and accuracy


  • working in a team environment to promote team commitment and cooperation


  • choosing appropriate methods for communication and transferring information
  • dealing with client enquiries and complaints

Initiative and enterprise

  • raising occupational health and safety issues with designated personnel

Planning and organising

  • planning and organising own work schedule for the day
  • planning the layout of simple documents using appropriate software


  • dealing sensitively with client needs and cultural, family and individual differences
  • obtaining feedback on work performance and identifying opportunities for improvement


  • encouraging, acknowledging and acting on constructive feedback from team members
  • using manuals, training booklets and online help to overcome difficulties


  • selecting, maintaining and using business technology appropriate to the task

Packaging Rules

Total number of units = 12 

1 core unit plus 

11 elective units 

7 elective units  must be selected from the elective units listed below.

The remaining 4 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2  of the 4 elective units  may be selected from either a Certificate I or a Certificate III qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core unit 

BSBWHS201A Contribute to health and safety of self and others

Elective units 

Customer Service 

BSBCUS201B Deliver a service to customers

Industry Context 

BSBIND201A Work effectively in a business environment

Information Management 

BSBINM201A Process and maintain workplace information

BSBINM202A Handle mail


BSBINN201A Contribute to workplace innovation

Interpersonal Communication 

BSBCMM201A Communicate in the workplace

IT Use 

BSBITU201A Produce simple word processed documents

BSBITU202A Create and use spreadsheets

BSBITU203A Communicate electronically

Small and Micro Business 

BSBSMB201A Identify suitability for micro business


BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR202A Organise and complete daily work activities

BSBWOR203B Work effectively with others

BSBWOR204A Use business technology

Imported Units 

FNSACC301A Process financial transactions and extract interim reports

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