Qualification details

BSB20107 - Certificate II in Business (Release 2)


Usage recommendation:
Supersedes BSB20101 - Certificate II in Business 09/Mar/2009
Is superseded by and equivalent to BSB20112 - Certificate II in BusinessCore unit BSBOHS201A Participate in OHS processes replaced with BSBWHS201A Contribute to health and safety of self and others - EQUIVALENT. 17/Dec/2012

ReleaseRelease date
2 (this release) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBITU203A - Communicate electronicallyCommunicate electronicallySupersededN/A
BSBCMM201A - Communicate in the workplaceCommunicate in the workplaceSupersededN/A
BSBINN201A - Contribute to workplace innovationContribute to workplace innovationSupersededN/A
BSBITU202A - Create and use spreadsheetsCreate and use spreadsheetsSupersededN/A
BSBCUS201B - Deliver a service to customersDeliver a service to customersSupersededN/A
BSBINM202A - Handle mailHandle mailSupersededN/A
BSBSMB201A - Identify suitability for micro businessIdentify suitability for micro businessSupersededN/A
BSBWOR202A - Organise and complete daily work activitiesOrganise and complete daily work activitiesSupersededN/A
BSBSUS201A - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practicesSupersededN/A
BSBOHS201A - Participate in OHS processesParticipate in OHS processesSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Information Technology,Government Service Delivery,Education Administration,Customer Service,Business Administration,Local Government Administration 
Taxonomy - Occupation N/A Information Desk Clerk,Administrative Assistant,Legal Receptionist,Receptionist,International Education Office Receptionist,Clerical Officer,Trainee Racing Administrator,Administration Officer (Local Government),Office Assistant,Data Entry Operator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 03/Sep/2008 
ASCO (occupation type) Identifier 6111-11 General Clerk 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 03/Sep/2008 
Qualification/Course Level of Education Identifier 521 Certificate II 10/Mar/2009 
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Modification History



Release 2

New release of this Qualification released with version 6 of BSB07 Business Services Training Package.

  • Elective unit FNSICGEN305B replaced with FNSACC301A



This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Job Roles 

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Pathways Information

Qualification Pathways 

Entry requirements

There are no entry requirements for this qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • BSB10107 Certificate I in Business or other relevant qualification/s


  • with vocational experience assisting in a range of work settings without a formal business qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

  • BSB30107 Certificate III in Business.

Licensing/Regulatory Information

Licensing , Legislative , Regulatory or Certification Considerations 

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary


Qualification Code and Title 

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :


  • communicating verbally with clients and colleagues
  • drafting routine correspondence that meets the organisational standards of style, format and accuracy


  • working in a team environment to promote team commitment and cooperation


  • choosing appropriate methods for communication and transferring information
  • dealing with client enquiries and complaints

Initiative and enterprise

  • raising occupational health and safety issues with designated personnel

Planning and organising

  • planning and organising own work schedule for the day
  • planning the layout of simple documents using appropriate software


  • dealing sensitively with client needs and cultural, family and individual differences
  • obtaining feedback on work performance and identifying opportunities for improvement


  • encouraging, acknowledging and acting on constructive feedback from team members
  • using manuals, training booklets and online help to overcome difficulties


  • selecting, maintaining and using business technology appropriate to the task

Packaging Rules

Total number of units  = 12 

1 core unit  plus

11 elective  units

7 elective units  must be selected from the elective units listed below.

The remaining 4 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2  of the 4 elective units  may be selected from either a Certificate I or a Certificate III qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core unit 

Occupational Health and Safety 

BSBOHS201A Participate in OHS processes Unit code Unit title

Elective units 

Customer Service 

BSBCUS201B Deliver a service to customers

Industry Context 

BSBIND201A Work effectively in a business environment

Information Management 

BSBINM201A Process and maintain workplace information

BSBINM202A Handle mail


BSBINN201A Contribute to workplace innovation

Interpersonal Communication 

BSBCMM201A Communicate in the workplace

IT Use 

BSBITU201A Produce simple word processed documents

BSBITU202A Create and use spreadsheets

BSBITU203A Communicate electronically

Small and Micro Business 

BSBSMB201A Identify suitability for micro business


BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR202A Organise and complete daily work activities

BSBWOR203B Work effectively with others

BSBWOR204A Use business technology

Imported Units 

FNSACC301A Process financial transactions and extract interim reports