Training package details

BSB07 - Business Services Training Package (Release 9.0)

Summary

Releases:
ReleaseStatusRelease dateApproval process
9.0 (this release)Current 28/Aug/2013Endorsement date: 15/Aug/2013
(View details for release 8.1) Replaced13/Apr/2013 Minor upgrade (Approval date: 12/Apr/2013)
(View details for release 8.0) Replaced18/Mar/2013 Endorsement date: 28/Feb/2013
(View details for release 7.0) Replaced18/Dec/2012 Endorsement date: 05/Dec/2012
(View details for release 6.0) Replaced28/Nov/2011 Endorsement date: 26/Oct/2011
(View details for release 5.0) Replaced10/Mar/2009 Endorsement date: 31/Dec/2007

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by BSB - Business Services Training Package 25/Mar/2015
Supersedes BSB01 - Business Services Training Package (Superseded by BSB07)Business Services Training Package. 01/Dec/2007

Disclaimer:
Following the establishment of the new training package development process, any references to the former Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Skills Service Organisation listed below.

Training Package Developer

Organisation:
PwC’s Skills for Australia 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 BSB10112 - Certificate I in BusinessCertificate I in Business Superseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 BSB20211 - Certificate II in Customer ContactCertificate II in Customer Contact Superseded
 BSB20112 - Certificate II in BusinessCertificate II in Business Superseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 BSB30112 - Certificate III in BusinessCertificate III in Business Superseded
 BSB30412 - Certificate III in Business AdministrationCertificate III in Business Administration Superseded
 BSB30712 - Certificate III in Work Health and SafetyCertificate III in Work Health and Safety Superseded
 BSB30912 - Certificate III in Business Administration (Education)Certificate III in Business Administration (Education) Superseded
 BSB30307 - Certificate III in Micro Business OperationsCertificate III in Micro Business Operations Superseded
 BSB31112 - Certificate III in Business Administration (Medical)Certificate III in Business Administration (Medical) Superseded
 BSB31012 - Certificate III in Business Administration (Legal)Certificate III in Business Administration (Legal) Superseded
 BSB30807 - Certificate III in RecordkeepingCertificate III in Recordkeeping Superseded
 BSB30211 - Certificate III in Customer ContactCertificate III in Customer Contact Superseded
 BSB30612 - Certificate III in International TradeCertificate III in International Trade Superseded
 BSB30507 - Certificate III in Business Administration(International Education)Certificate III in Business Administration(International Education) Superseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 BSB41013 - Certificate IV in Human ResourcesCertificate IV in Human Resources Superseded
 BSB41807 - Certificate IV in Unionism and Industrial RelationsCertificate IV in Unionism and Industrial Relations Deleted
 BSB40507 - Certificate IV in Business AdministrationCertificate IV in Business Administration Superseded
 BSB40610 - Certificate IV in Business SalesCertificate IV in Business Sales Superseded
 BSB40107 - Certificate IV in AdvertisingCertificate IV in Advertising Superseded
 BSB40907 - Certificate IV in GovernanceCertificate IV in Governance Superseded
 BSB41307 - Certificate IV in MarketingCertificate IV in Marketing Superseded
 BSB41910 - Certificate IV in Business (Governance)Certificate IV in Business (Governance) Superseded
 BSB41107 - Certificate IV in International TradeCertificate IV in International Trade Superseded
 BSB40312 - Certificate IV in Customer ContactCertificate IV in Customer Contact Superseded
 BSB40212 - Certificate IV in BusinessCertificate IV in Business Superseded
 BSB40407 - Certificate IV in Small Business ManagementCertificate IV in Small Business Management Superseded
 BSB41513 - Certificate IV in Project Management PracticeCertificate IV in Project Management Practice Superseded
 BSB40110 - Certificate IV in Legal ServicesCertificate IV in Legal Services Superseded
 BSB41412 - Certificate IV in Work Health and SafetyCertificate IV in Work Health and Safety Superseded
 BSB41707 - Certificate IV in RecordkeepingCertificate IV in Recordkeeping Superseded
 BSB40707 - Certificate IV in FranchisingCertificate IV in Franchising Superseded
 BSB41607 - Certificate IV in PurchasingCertificate IV in Purchasing Superseded
 BSB40812 - Certificate IV in Frontline ManagementCertificate IV in Frontline Management Superseded

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 BSB50311 - Diploma of Customer ContactDiploma of Customer Contact Superseded
 BSB51107 - Diploma of ManagementDiploma of Management Superseded
 BSB50107 - Diploma of AdvertisingDiploma of Advertising Superseded
 BSB51413 - Diploma of Project ManagementDiploma of Project Management Superseded
 BSB51312 - Diploma of Work Health and SafetyDiploma of Work Health and Safety Superseded
 BSB51507 - Diploma of PurchasingDiploma of Purchasing Superseded
 BSB50110 - Diploma of Legal ServicesDiploma of Legal Services Superseded
 BSB51707 - Diploma of RecordkeepingDiploma of Recordkeeping Superseded
 BSB51807 - Diploma of Unionism and Industrial RelationsDiploma of Unionism and Industrial Relations Deleted
 BSB50807 - Diploma of International BusinessDiploma of International Business Superseded
 BSB50613 - Diploma of Human Resources ManagementDiploma of Human Resources Management Superseded
 BSB50407 - Diploma of Business AdministrationDiploma of Business Administration Superseded
 BSB51607 - Diploma of Quality AuditingDiploma of Quality Auditing Superseded
 BSB50207 - Diploma of BusinessDiploma of Business Superseded
 BSB50507 - Diploma of FranchisingDiploma of Franchising Superseded
 BSB51207 - Diploma of MarketingDiploma of Marketing Superseded
 BSB50710 - Diploma of Business (Governance)Diploma of Business (Governance) Superseded

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 BSB60207 - Advanced Diploma of BusinessAdvanced Diploma of Business Superseded
 BSB60807 - Advanced Diploma of RecordkeepingAdvanced Diploma of Recordkeeping Superseded
 BSB60507 - Advanced Diploma of MarketingAdvanced Diploma of Marketing Superseded
 BSB60110 - Advanced Diploma of AdvertisingAdvanced Diploma of Advertising Superseded
 BSB60407 - Advanced Diploma of ManagementAdvanced Diploma of Management Superseded
 BSB60907 - Advanced Diploma of Management (Human Resources)Advanced Diploma of Management (Human Resources) Superseded
 BSB60707 - Advanced Diploma of Project ManagementAdvanced Diploma of Project Management Superseded
 BSB60612 - Advanced Diploma of Work Health and SafetyAdvanced Diploma of Work Health and Safety Superseded

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleSort Table listing the training package skill sets by the Title columnUsageReleaseSort Table listing the training package skill sets by the Release column
BSBSS00001 - Aspiring Supervisor Skill SetAspiring Supervisor Skill Set Superseded
BSBSS00002 - Basic Contact Centre Operations Skill SetBasic Contact Centre Operations Skill Set Superseded
BSBSS00029 - Cloud Computing and Digital Skills for Business Skill SetCloud Computing and Digital Skills for Business Skill Set Superseded
BSBSS00003 - Copyright Skill SetCopyright Skill Set Superseded
BSBSS00004 - Design Fundamentals Skill SetDesign Fundamentals Skill Set Superseded
BSBSS00005 - Design Protection Skill SetDesign Protection Skill Set Superseded
BSBSS00028 - Energy Efficiency in Business Skill SetEnergy Efficiency in Business Skill Set Superseded
BSBSS00006 - Franchising Skill SetFranchising Skill Set Superseded
BSBSS00007 - Governance Induction Skill SetGovernance Induction Skill Set Superseded
BSBSS00008 - Innovation Leadership Skill SetInnovation Leadership Skill Set Superseded
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Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleSort Table listing the units of competency related to this training package. by the Title columnUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
BSBADM101A - Use business equipment and resourcesUse business equipment and resources Superseded
BSBADM301B - Produce texts from shorthand notesProduce texts from shorthand notes Superseded
BSBADM302B - Produce texts from notesProduce texts from notes Superseded
BSBADM303B - Produce texts from audio transcriptionProduce texts from audio transcription Superseded
BSBADM307B - Organise schedulesOrganise schedules Superseded
BSBADM311A - Maintain business resourcesMaintain business resources Superseded
BSBADM401B - Produce complex texts from shorthand notesProduce complex texts from shorthand notes Superseded
BSBADM405B - Organise meetingsOrganise meetings Superseded
BSBADM406B - Organise business travelOrganise business travel Superseded
BSBADM407B - Administer projectsAdminister projects Superseded
BSBADM409A - Coordinate business resourcesCoordinate business resources Superseded
BSBADM411A - Produce complex texts from audio transcriptionProduce complex texts from audio transcription Superseded
BSBADM502B - Manage meetingsManage meetings Superseded
BSBADM503B - Plan and manage conferencesPlan and manage conferences Superseded
BSBADM504B - Plan or review administrative systemsPlan or review administrative systems Superseded
BSBADM506B - Manage business document design and developmentManage business document design and development Superseded
BSBADV402B - Conduct pre campaign testingConduct pre campaign testing Superseded
BSBADV403B - Monitor advertising productionMonitor advertising production Superseded
BSBADV404B - Schedule advertisementsSchedule advertisements Superseded
BSBADV405A - Perform media calculationsPerform media calculations Superseded
BSBADV406A - Buy and monitor mediaBuy and monitor media Superseded
BSBADV407A - Apply media analysis and processing toolsApply media analysis and processing tools Superseded
BSBADV408A - Review advertising media optionsReview advertising media options Superseded
BSBADV503B - Coordinate advertising researchCoordinate advertising research Superseded
BSBADV507B - Develop a media planDevelop a media plan Superseded
BSBADV509A - Create mass print media advertisementsCreate mass print media advertisements Superseded
BSBADV510A - Create mass electronic media advertisementsCreate mass electronic media advertisements Superseded
BSBADV602B - Develop an advertising campaignDevelop an advertising campaign Superseded
BSBADV603B - Manage advertising productionManage advertising production Superseded
BSBADV604B - Execute an advertising campaignExecute an advertising campaign Superseded
BSBADV605B - Evaluate campaign effectivenessEvaluate campaign effectiveness Superseded
BSBATSIC411C - Communicate with the communityCommunicate with the community Superseded
BSBATSIC412A - Maintain and protect cultural values in the organisationMaintain and protect cultural values in the organisation Superseded
BSBATSIC511A - Plan and conduct a community meetingPlan and conduct a community meeting Superseded
BSBATSIL408C - Manage a board meetingManage a board meeting Superseded
BSBATSIL411A - Undertake the roles and responsibilities of a board memberUndertake the roles and responsibilities of a board member Superseded
BSBATSIL412A - Participate effectively as a board memberParticipate effectively as a board member Superseded
BSBATSIL413A - Review and apply the constitutionReview and apply the constitution Superseded
BSBATSIL503C - Manage conflictManage conflict Superseded
BSBATSIL510A - Appoint and work with a managerAppoint and work with a manager Superseded
BSBATSIL511A - Lead the organisation's strategic planning cycleLead the organisation's strategic planning cycle Superseded
BSBATSIL512A - Be a leader in the communityBe a leader in the community Superseded
BSBATSIM412B - Implement a business like approachImplement a business like approach Superseded
BSBATSIM414C - Oversee the organisation's annual budgetOversee the organisation's annual budget Superseded
BSBATSIM416A - Oversee organisational planningOversee organisational planning Superseded
BSBATSIM417A - Implement organisational plansImplement organisational plans Superseded
BSBATSIM418A - Oversee financial managementOversee financial management Superseded
BSBATSIM419A - Contribute to the development and implementation of organisational policiesContribute to the development and implementation of organisational policies Superseded
BSBATSIM420A - Oversee asset managementOversee asset management Superseded
BSBATSIM421A - Support a positive and culturally appropriate workplace cultureSupport a positive and culturally appropriate workplace culture Superseded
BSBATSIM505C - Control organisational financesControl organisational finances Superseded
BSBATSIM506C - Develop employment policiesDevelop employment policies Superseded
BSBATSIM511C - Develop enterprise opportunitiesDevelop enterprise opportunities Superseded
BSBATSIM514A - Recruit and induct staffRecruit and induct staff Superseded
BSBATSIW416C - Obtain and manage consultancy servicesObtain and manage consultancy services Superseded
BSBATSIW417C - Select and use technologySelect and use technology Superseded
BSBATSIW514C - Represent your organisationRepresent your organisation Superseded
BSBATSIW515C - Secure fundingSecure funding Superseded
BSBAUD402B - Participate in a quality auditParticipate in a quality audit Superseded
BSBAUD501B - Initiate a quality auditInitiate a quality audit Superseded
BSBAUD503B - Lead a quality auditLead a quality audit Superseded
BSBAUD504B - Report on a quality auditReport on a quality audit Superseded
BSBCCO203A - Conduct customer contactConduct customer contact Superseded
BSBCCO204A - Collect dataCollect data Superseded
BSBCCO205A - Prepare for work in a customer contact environmentPrepare for work in a customer contact environment Superseded
BSBCCO301B - Use multiple information systemsUse multiple information systems Superseded
BSBCCO302B - Deploy customer service field staffDeploy customer service field staff Superseded
BSBCCO303B - Conduct a telemarketing campaignConduct a telemarketing campaign Superseded
BSBCCO304C - Provide sales solutions to customersProvide sales solutions to customers Superseded
BSBCCO305B - Process credit applicationsProcess credit applications Superseded
BSBCCO306B - Process complex accountsProcess complex accounts Superseded
BSBCCO307A - Work effectively in customer contactWork effectively in customer contact Superseded
BSBCCO308A - Conduct outbound customer contactConduct outbound customer contact Superseded
BSBCCO309A - Develop product and service knowledge for customer contact operationDevelop product and service knowledge for customer contact operation Superseded
BSBCCO403A - Schedule customer contact activitySchedule customer contact activity Superseded
BSBCCO404A - Collect, analyse and record informationCollect, analyse and record information Superseded
BSBCCO405A - Survey stakeholders to gather and record informationSurvey stakeholders to gather and record information Superseded
BSBCCO406A - Run a multicentreRun a multicentre Superseded
BSBCCO407A - Administer customer contact technologyAdminister customer contact technology Superseded
BSBCCO501B - Develop business continuity strategyDevelop business continuity strategy Superseded
BSBCCO502A - Establish a multicentreEstablish a multicentre Superseded
BSBCCO503A - Manage data interrogationManage data interrogation Superseded
BSBCCO504A - Integrate customer contact operations in the organisationIntegrate customer contact operations in the organisation Superseded
BSBCCO601B - Optimise customer contact operationsOptimise customer contact operations Superseded
BSBCCO602B - Manage customer contact informationManage customer contact information Superseded
BSBCCO603B - Design and launch new customer contact facilitiesDesign and launch new customer contact facilities Superseded
BSBCCO604B - Develop and maintain a service level strategyDevelop and maintain a service level strategy Superseded
BSBCCO605B - Develop and maintain a customer contact marketing strategyDevelop and maintain a customer contact marketing strategy Superseded
BSBCCO606B - Forecast and plan using customer contact traffic information analysisForecast and plan using customer contact traffic information analysis Superseded
BSBCCO607B - Manage customer contact centre staffingManage customer contact centre staffing Superseded
BSBCCO608B - Manage customer contact operational costsManage customer contact operational costs Superseded
BSBCMM101A - Apply basic communication skillsApply basic communication skills Superseded
BSBCMM201A - Communicate in the workplaceCommunicate in the workplace Superseded
BSBCMM301B - Process customer complaintsProcess customer complaints Superseded
BSBCMM401A - Make a presentationMake a presentation Superseded
BSBCMM402A - Implement effective communication strategiesImplement effective communication strategies Superseded
BSBCMM501A - Develop and nurture relationshipsDevelop and nurture relationships Superseded
BSBCOM401B - Organise and monitor the operation of compliance management systemOrganise and monitor the operation of compliance management system Superseded
BSBCOM402B - Implement processes for the management of a breach in compliance requirementsImplement processes for the management of a breach in compliance requirements Superseded
BSBCOM403B - Provide education and training on compliance requirements and systemsProvide education and training on compliance requirements and systems Superseded
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Imported units of competency

CodeTitleSort Table listing Imported units of competency by the Title columnUsageReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
CHCAD402D - Support the interests, rights and needs of clients within duty of care requirementsSupport the interests, rights and needs of clients within duty of care requirements SupersededCHC08 - Community Services Training Package
CHCCS405C - Identify and address specific client needsIdentify and address specific client needs DeletedCHC08 - Community Services Training Package
CHCCS407C - Operate referral proceduresOperate referral procedures DeletedCHC08 - Community Services Training Package
CHCCS412E - Deliver and develop client servicesDeliver and develop client services DeletedCHC08 - Community Services Training Package
CHCFAM504C - Respond to and contain critical incidentsRespond to and contain critical incidents DeletedCHC08 - Community Services Training Package
CHCINF505D - Meet statutory and organisation information requirementsMeet statutory and organisation information requirements SupersededCHC08 - Community Services Training Package
CHCORG501B - Facilitate workplace change and innovationFacilitate workplace change and innovation DeletedCHC08 - Community Services Training Package
CHCPOL403C - Undertake research activitiesUndertake research activities DeletedCHC08 - Community Services Training Package
CPPDSM4047A - Implement and monitor procurement processImplement and monitor procurement process SupersededCPP07 - Property Services Training Package
CPPWMT3044A - Identify wastes and hazardsIdentify wastes and hazards CurrentCPP07 - Property Services Training Package
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