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Training package details

BSB07 - Business Services Training Package (Release 9.0)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by BSB - Business Services Training Package 25/Mar/2015
Supersedes BSB01 - Business Services Training Package (Superseded by BSB07)Business Services Training Package. 01/Dec/2007

Releases:
ReleaseRelease dateApproval process
9.0 (this release) 28/Aug/2013Endorsement date: 15/Aug/2013
(View details for release 8.1) 13/Apr/2013 Minor upgrade (Approval date: 12/Apr/2013)
(View details for release 8.0) 18/Mar/2013 Endorsement date: 28/Feb/2013
(View details for release 7.0) 18/Dec/2012 Endorsement date: 05/Dec/2012
(View details for release 6.0) 28/Nov/2011 Endorsement date: 26/Oct/2011
(View details for release 5.0) 10/Mar/2009 Endorsement date: 31/Dec/2007

Disclaimer:
Following the establishment of the new training package development process, any references to the former Skills Service Organisations (SSOs) or Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Jobs and Skills Council (JSC) listed below.

Training Package Developer

Organisation:
Future Skills Organisation 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 BSB10112 - Certificate I in BusinessCertificate I in BusinessSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 BSB20112 - Certificate II in BusinessCertificate II in BusinessSuperseded
 BSB20211 - Certificate II in Customer ContactCertificate II in Customer ContactSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 BSB30112 - Certificate III in BusinessCertificate III in BusinessSuperseded
 BSB30211 - Certificate III in Customer ContactCertificate III in Customer ContactSuperseded
 BSB30307 - Certificate III in Micro Business OperationsCertificate III in Micro Business OperationsSuperseded
 BSB30412 - Certificate III in Business AdministrationCertificate III in Business AdministrationSuperseded
 BSB30507 - Certificate III in Business Administration(International Education)Certificate III in Business Administration(International Education)Superseded
 BSB30612 - Certificate III in International TradeCertificate III in International TradeSuperseded
 BSB30712 - Certificate III in Work Health and SafetyCertificate III in Work Health and SafetySuperseded
 BSB30807 - Certificate III in RecordkeepingCertificate III in RecordkeepingSuperseded
 BSB30912 - Certificate III in Business Administration (Education)Certificate III in Business Administration (Education)Superseded
 BSB31012 - Certificate III in Business Administration (Legal)Certificate III in Business Administration (Legal)Superseded
 BSB31112 - Certificate III in Business Administration (Medical)Certificate III in Business Administration (Medical)Superseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 BSB40107 - Certificate IV in AdvertisingCertificate IV in AdvertisingSuperseded
 BSB40110 - Certificate IV in Legal ServicesCertificate IV in Legal ServicesSuperseded
 BSB40212 - Certificate IV in BusinessCertificate IV in BusinessSuperseded
 BSB40312 - Certificate IV in Customer ContactCertificate IV in Customer ContactSuperseded
 BSB40407 - Certificate IV in Small Business ManagementCertificate IV in Small Business ManagementSuperseded
 BSB40507 - Certificate IV in Business AdministrationCertificate IV in Business AdministrationSuperseded
 BSB40610 - Certificate IV in Business SalesCertificate IV in Business SalesSuperseded
 BSB40707 - Certificate IV in FranchisingCertificate IV in FranchisingSuperseded
 BSB40812 - Certificate IV in Frontline ManagementCertificate IV in Frontline ManagementSuperseded
 BSB40907 - Certificate IV in GovernanceCertificate IV in GovernanceSuperseded
 BSB41013 - Certificate IV in Human ResourcesCertificate IV in Human ResourcesSuperseded
 BSB41107 - Certificate IV in International TradeCertificate IV in International TradeSuperseded
 BSB41307 - Certificate IV in MarketingCertificate IV in MarketingSuperseded
 BSB41412 - Certificate IV in Work Health and SafetyCertificate IV in Work Health and SafetySuperseded
 BSB41513 - Certificate IV in Project Management PracticeCertificate IV in Project Management PracticeSuperseded
 BSB41607 - Certificate IV in PurchasingCertificate IV in PurchasingSuperseded
 BSB41707 - Certificate IV in RecordkeepingCertificate IV in RecordkeepingSuperseded
 BSB41807 - Certificate IV in Unionism and Industrial RelationsCertificate IV in Unionism and Industrial RelationsDeleted
 BSB41910 - Certificate IV in Business (Governance)Certificate IV in Business (Governance)Superseded

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 BSB50107 - Diploma of AdvertisingDiploma of AdvertisingSuperseded
 BSB50110 - Diploma of Legal ServicesDiploma of Legal ServicesSuperseded
 BSB50207 - Diploma of BusinessDiploma of BusinessSuperseded
 BSB50311 - Diploma of Customer ContactDiploma of Customer ContactSuperseded
 BSB50407 - Diploma of Business AdministrationDiploma of Business AdministrationSuperseded
 BSB50507 - Diploma of FranchisingDiploma of FranchisingSuperseded
 BSB50613 - Diploma of Human Resources ManagementDiploma of Human Resources ManagementSuperseded
 BSB50710 - Diploma of Business (Governance)Diploma of Business (Governance)Superseded
 BSB50807 - Diploma of International BusinessDiploma of International BusinessSuperseded
 BSB51107 - Diploma of ManagementDiploma of ManagementSuperseded
 BSB51207 - Diploma of MarketingDiploma of MarketingSuperseded
 BSB51312 - Diploma of Work Health and SafetyDiploma of Work Health and SafetySuperseded
 BSB51413 - Diploma of Project ManagementDiploma of Project ManagementSuperseded
 BSB51507 - Diploma of PurchasingDiploma of PurchasingSuperseded
 BSB51607 - Diploma of Quality AuditingDiploma of Quality AuditingSuperseded
 BSB51707 - Diploma of RecordkeepingDiploma of RecordkeepingSuperseded
 BSB51807 - Diploma of Unionism and Industrial RelationsDiploma of Unionism and Industrial RelationsDeleted

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 BSB60110 - Advanced Diploma of AdvertisingAdvanced Diploma of AdvertisingSuperseded
 BSB60207 - Advanced Diploma of BusinessAdvanced Diploma of BusinessSuperseded
 BSB60407 - Advanced Diploma of ManagementAdvanced Diploma of ManagementSuperseded
 BSB60507 - Advanced Diploma of MarketingAdvanced Diploma of MarketingSuperseded
 BSB60612 - Advanced Diploma of Work Health and SafetyAdvanced Diploma of Work Health and SafetySuperseded
 BSB60707 - Advanced Diploma of Project ManagementAdvanced Diploma of Project ManagementSuperseded
 BSB60807 - Advanced Diploma of RecordkeepingAdvanced Diploma of RecordkeepingSuperseded
 BSB60907 - Advanced Diploma of Management (Human Resources)Advanced Diploma of Management (Human Resources)Superseded

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleUsageSort Table listing the training package skill sets by the Usage columnReleaseSort Table listing the training package skill sets by the Release column
BSBSS00019 - Small Business Home Based Business Skill SetSmall Business Home Based Business Skill SetSuperseded
BSBSS00020 - Small Business Indigenous Corporate Governance Skill SetSmall Business Indigenous Corporate Governance Skill SetSuperseded
BSBSS00021 - Small Business Intellectual Property Skill SetSmall Business Intellectual Property Skill SetSuperseded
BSBSS00022 - Small Business Marketing Skill SetSmall Business Marketing Skill SetSuperseded
BSBSS00023 - Small Business Operations Preparatory Skill SetSmall Business Operations Preparatory Skill SetSuperseded
BSBSS00024 - Small Business Preparatory Skill SetSmall Business Preparatory Skill SetSuperseded
BSBSS00025 - Trade Mark Skill SetTrade Mark Skill SetSuperseded
BSBSS00026 - Workforce Development Implementation Skill SetWorkforce Development Implementation Skill SetSuperseded
BSBSS00027 - Workforce Planning and Development Skill SetWorkforce Planning and Development Skill SetSuperseded
BSBSS00030 - Workplace Supervisor Language, Literacy and Numeracy Skill SetWorkplace Supervisor Language, Literacy and Numeracy Skill SetSuperseded
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Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
BSBADM101A - Use business equipment and resourcesUse business equipment and resourcesSuperseded
BSBADM301B - Produce texts from shorthand notesProduce texts from shorthand notesSuperseded
BSBADM302B - Produce texts from notesProduce texts from notesSuperseded
BSBADM303B - Produce texts from audio transcriptionProduce texts from audio transcriptionSuperseded
BSBADM307B - Organise schedulesOrganise schedulesSuperseded
BSBADM311A - Maintain business resourcesMaintain business resourcesSuperseded
BSBADM401B - Produce complex texts from shorthand notesProduce complex texts from shorthand notesSuperseded
BSBADM405B - Organise meetingsOrganise meetingsSuperseded
BSBADM406B - Organise business travelOrganise business travelSuperseded
BSBADM407B - Administer projectsAdminister projectsSuperseded
BSBADM409A - Coordinate business resourcesCoordinate business resourcesSuperseded
BSBADM411A - Produce complex texts from audio transcriptionProduce complex texts from audio transcriptionSuperseded
BSBADM502B - Manage meetingsManage meetingsSuperseded
BSBADM503B - Plan and manage conferencesPlan and manage conferencesSuperseded
BSBADM504B - Plan or review administrative systemsPlan or review administrative systemsSuperseded
BSBADM506B - Manage business document design and developmentManage business document design and developmentSuperseded
BSBADV402B - Conduct pre campaign testingConduct pre campaign testingSuperseded
BSBADV403B - Monitor advertising productionMonitor advertising productionSuperseded
BSBADV404B - Schedule advertisementsSchedule advertisementsSuperseded
BSBADV405A - Perform media calculationsPerform media calculationsSuperseded
BSBADV406A - Buy and monitor mediaBuy and monitor mediaSuperseded
BSBADV407A - Apply media analysis and processing toolsApply media analysis and processing toolsSuperseded
BSBADV408A - Review advertising media optionsReview advertising media optionsSuperseded
BSBADV503B - Coordinate advertising researchCoordinate advertising researchSuperseded
BSBADV507B - Develop a media planDevelop a media planSuperseded
BSBADV509A - Create mass print media advertisementsCreate mass print media advertisementsSuperseded
BSBADV510A - Create mass electronic media advertisementsCreate mass electronic media advertisementsSuperseded
BSBADV602B - Develop an advertising campaignDevelop an advertising campaignSuperseded
BSBADV603B - Manage advertising productionManage advertising productionSuperseded
BSBADV604B - Execute an advertising campaignExecute an advertising campaignSuperseded
BSBADV605B - Evaluate campaign effectivenessEvaluate campaign effectivenessSuperseded
BSBATSIC411C - Communicate with the communityCommunicate with the communitySuperseded
BSBATSIC412A - Maintain and protect cultural values in the organisationMaintain and protect cultural values in the organisationSuperseded
BSBATSIC511A - Plan and conduct a community meetingPlan and conduct a community meetingSuperseded
BSBATSIL408C - Manage a board meetingManage a board meetingSuperseded
BSBATSIL411A - Undertake the roles and responsibilities of a board memberUndertake the roles and responsibilities of a board memberSuperseded
BSBATSIL412A - Participate effectively as a board memberParticipate effectively as a board memberSuperseded
BSBATSIL413A - Review and apply the constitutionReview and apply the constitutionSuperseded
BSBATSIL503C - Manage conflictManage conflictSuperseded
BSBATSIL510A - Appoint and work with a managerAppoint and work with a managerSuperseded
BSBATSIL511A - Lead the organisation's strategic planning cycleLead the organisation's strategic planning cycleSuperseded
BSBATSIL512A - Be a leader in the communityBe a leader in the communitySuperseded
BSBATSIM412B - Implement a business like approachImplement a business like approachSuperseded
BSBATSIM414C - Oversee the organisation's annual budgetOversee the organisation's annual budgetSuperseded
BSBATSIM416A - Oversee organisational planningOversee organisational planningSuperseded
BSBATSIM417A - Implement organisational plansImplement organisational plansSuperseded
BSBATSIM418A - Oversee financial managementOversee financial managementSuperseded
BSBATSIM419A - Contribute to the development and implementation of organisational policiesContribute to the development and implementation of organisational policiesSuperseded
BSBATSIM420A - Oversee asset managementOversee asset managementSuperseded
BSBATSIM421A - Support a positive and culturally appropriate workplace cultureSupport a positive and culturally appropriate workplace cultureSuperseded
BSBATSIM505C - Control organisational financesControl organisational financesSuperseded
BSBATSIM506C - Develop employment policiesDevelop employment policiesSuperseded
BSBATSIM511C - Develop enterprise opportunitiesDevelop enterprise opportunitiesSuperseded
BSBATSIM514A - Recruit and induct staffRecruit and induct staffSuperseded
BSBATSIW416C - Obtain and manage consultancy servicesObtain and manage consultancy servicesSuperseded
BSBATSIW417C - Select and use technologySelect and use technologySuperseded
BSBATSIW514C - Represent your organisationRepresent your organisationSuperseded
BSBATSIW515C - Secure fundingSecure fundingSuperseded
BSBAUD402B - Participate in a quality auditParticipate in a quality auditSuperseded
BSBAUD501B - Initiate a quality auditInitiate a quality auditSuperseded
BSBAUD503B - Lead a quality auditLead a quality auditSuperseded
BSBAUD504B - Report on a quality auditReport on a quality auditSuperseded
BSBCCO203A - Conduct customer contactConduct customer contactSuperseded
BSBCCO204A - Collect dataCollect dataSuperseded
BSBCCO205A - Prepare for work in a customer contact environmentPrepare for work in a customer contact environmentSuperseded
BSBCCO301B - Use multiple information systemsUse multiple information systemsSuperseded
BSBCCO302B - Deploy customer service field staffDeploy customer service field staffSuperseded
BSBCCO303B - Conduct a telemarketing campaignConduct a telemarketing campaignSuperseded
BSBCCO304C - Provide sales solutions to customersProvide sales solutions to customersSuperseded
BSBCCO305B - Process credit applicationsProcess credit applicationsSuperseded
BSBCCO306B - Process complex accountsProcess complex accountsSuperseded
BSBCCO307A - Work effectively in customer contactWork effectively in customer contactSuperseded
BSBCCO308A - Conduct outbound customer contactConduct outbound customer contactSuperseded
BSBCCO309A - Develop product and service knowledge for customer contact operationDevelop product and service knowledge for customer contact operationSuperseded
BSBCCO403A - Schedule customer contact activitySchedule customer contact activitySuperseded
BSBCCO404A - Collect, analyse and record informationCollect, analyse and record informationSuperseded
BSBCCO405A - Survey stakeholders to gather and record informationSurvey stakeholders to gather and record informationSuperseded
BSBCCO406A - Run a multicentreRun a multicentreSuperseded
BSBCCO407A - Administer customer contact technologyAdminister customer contact technologySuperseded
BSBCCO501B - Develop business continuity strategyDevelop business continuity strategySuperseded
BSBCCO502A - Establish a multicentreEstablish a multicentreSuperseded
BSBCCO503A - Manage data interrogationManage data interrogationSuperseded
BSBCCO504A - Integrate customer contact operations in the organisationIntegrate customer contact operations in the organisationSuperseded
BSBCCO601B - Optimise customer contact operationsOptimise customer contact operationsSuperseded
BSBCCO602B - Manage customer contact informationManage customer contact informationSuperseded
BSBCCO603B - Design and launch new customer contact facilitiesDesign and launch new customer contact facilitiesSuperseded
BSBCCO604B - Develop and maintain a service level strategyDevelop and maintain a service level strategySuperseded
BSBCCO605B - Develop and maintain a customer contact marketing strategyDevelop and maintain a customer contact marketing strategySuperseded
BSBCCO606B - Forecast and plan using customer contact traffic information analysisForecast and plan using customer contact traffic information analysisSuperseded
BSBCCO607B - Manage customer contact centre staffingManage customer contact centre staffingSuperseded
BSBCCO608B - Manage customer contact operational costsManage customer contact operational costsSuperseded
BSBCMM101A - Apply basic communication skillsApply basic communication skillsSuperseded
BSBCMM201A - Communicate in the workplaceCommunicate in the workplaceSuperseded
BSBCMM301B - Process customer complaintsProcess customer complaintsSuperseded
BSBCMM401A - Make a presentationMake a presentationSuperseded
BSBCMM402A - Implement effective communication strategiesImplement effective communication strategiesSuperseded
BSBCMM501A - Develop and nurture relationshipsDevelop and nurture relationshipsSuperseded
BSBCOM401B - Organise and monitor the operation of compliance management systemOrganise and monitor the operation of compliance management systemSuperseded
BSBCOM402B - Implement processes for the management of a breach in compliance requirementsImplement processes for the management of a breach in compliance requirementsSuperseded
BSBCOM403B - Provide education and training on compliance requirements and systemsProvide education and training on compliance requirements and systemsSuperseded
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Imported units of competency

CodeTitleUsageSort Table listing Imported units of competency by the Usage columnReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
CHCAD402D - Support the interests, rights and needs of clients within duty of care requirementsSupport the interests, rights and needs of clients within duty of care requirementsSupersededCHC08 - Community Services Training Package
CHCCS405C - Identify and address specific client needsIdentify and address specific client needsDeletedCHC08 - Community Services Training Package
CHCCS407C - Operate referral proceduresOperate referral proceduresDeletedCHC08 - Community Services Training Package
CHCCS412E - Deliver and develop client servicesDeliver and develop client servicesDeletedCHC08 - Community Services Training Package
CHCFAM504C - Respond to and contain critical incidentsRespond to and contain critical incidentsDeletedCHC08 - Community Services Training Package
CHCINF505D - Meet statutory and organisation information requirementsMeet statutory and organisation information requirementsSupersededCHC08 - Community Services Training Package
CHCORG501B - Facilitate workplace change and innovationFacilitate workplace change and innovationDeletedCHC08 - Community Services Training Package
CHCPOL403C - Undertake research activitiesUndertake research activitiesDeletedCHC08 - Community Services Training Package
CPPDSM4047A - Implement and monitor procurement processImplement and monitor procurement processSupersededCPP07 - Property Services Training Package
CPPWMT3044A - Identify wastes and hazardsIdentify wastes and hazardsSupersededCPP07 - Property Services Training Package
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Displaying items 1 - 10 of 65
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