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Training package details

BSB07 - Business Services Training Package (Release 9.0)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by BSB - Business Services Training Package 25/Mar/2015
Supersedes BSB01 - Business Services Training Package (Superseded by BSB07)Business Services Training Package. 01/Dec/2007

Releases:
ReleaseRelease dateApproval process
9.0 (this release) 28/Aug/2013Endorsement date: 15/Aug/2013
(View details for release 8.1) 13/Apr/2013 Minor upgrade (Approval date: 12/Apr/2013)
(View details for release 8.0) 18/Mar/2013 Endorsement date: 28/Feb/2013
(View details for release 7.0) 18/Dec/2012 Endorsement date: 05/Dec/2012
(View details for release 6.0) 28/Nov/2011 Endorsement date: 26/Oct/2011
(View details for release 5.0) 10/Mar/2009 Endorsement date: 31/Dec/2007

Disclaimer:
Following the establishment of the new training package development process, any references to the former Skills Service Organisations (SSOs) or Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Jobs and Skills Council (JSC) listed below.

Training Package Developer

Organisation:
Future Skills Organisation 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 BSB10112 - Certificate I in BusinessCertificate I in BusinessSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 BSB20112 - Certificate II in BusinessCertificate II in BusinessSuperseded
 BSB20211 - Certificate II in Customer ContactCertificate II in Customer ContactSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 BSB30112 - Certificate III in BusinessCertificate III in BusinessSuperseded
 BSB30211 - Certificate III in Customer ContactCertificate III in Customer ContactSuperseded
 BSB30307 - Certificate III in Micro Business OperationsCertificate III in Micro Business OperationsSuperseded
 BSB30412 - Certificate III in Business AdministrationCertificate III in Business AdministrationSuperseded
 BSB30507 - Certificate III in Business Administration(International Education)Certificate III in Business Administration(International Education)Superseded
 BSB30612 - Certificate III in International TradeCertificate III in International TradeSuperseded
 BSB30712 - Certificate III in Work Health and SafetyCertificate III in Work Health and SafetySuperseded
 BSB30807 - Certificate III in RecordkeepingCertificate III in RecordkeepingSuperseded
 BSB30912 - Certificate III in Business Administration (Education)Certificate III in Business Administration (Education)Superseded
 BSB31012 - Certificate III in Business Administration (Legal)Certificate III in Business Administration (Legal)Superseded
 BSB31112 - Certificate III in Business Administration (Medical)Certificate III in Business Administration (Medical)Superseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 BSB40107 - Certificate IV in AdvertisingCertificate IV in AdvertisingSuperseded
 BSB40110 - Certificate IV in Legal ServicesCertificate IV in Legal ServicesSuperseded
 BSB40212 - Certificate IV in BusinessCertificate IV in BusinessSuperseded
 BSB40312 - Certificate IV in Customer ContactCertificate IV in Customer ContactSuperseded
 BSB40407 - Certificate IV in Small Business ManagementCertificate IV in Small Business ManagementSuperseded
 BSB40507 - Certificate IV in Business AdministrationCertificate IV in Business AdministrationSuperseded
 BSB40610 - Certificate IV in Business SalesCertificate IV in Business SalesSuperseded
 BSB40707 - Certificate IV in FranchisingCertificate IV in FranchisingSuperseded
 BSB40812 - Certificate IV in Frontline ManagementCertificate IV in Frontline ManagementSuperseded
 BSB40907 - Certificate IV in GovernanceCertificate IV in GovernanceSuperseded
 BSB41013 - Certificate IV in Human ResourcesCertificate IV in Human ResourcesSuperseded
 BSB41107 - Certificate IV in International TradeCertificate IV in International TradeSuperseded
 BSB41307 - Certificate IV in MarketingCertificate IV in MarketingSuperseded
 BSB41412 - Certificate IV in Work Health and SafetyCertificate IV in Work Health and SafetySuperseded
 BSB41513 - Certificate IV in Project Management PracticeCertificate IV in Project Management PracticeSuperseded
 BSB41607 - Certificate IV in PurchasingCertificate IV in PurchasingSuperseded
 BSB41707 - Certificate IV in RecordkeepingCertificate IV in RecordkeepingSuperseded
 BSB41807 - Certificate IV in Unionism and Industrial RelationsCertificate IV in Unionism and Industrial RelationsDeleted
 BSB41910 - Certificate IV in Business (Governance)Certificate IV in Business (Governance)Superseded

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 BSB50107 - Diploma of AdvertisingDiploma of AdvertisingSuperseded
 BSB50110 - Diploma of Legal ServicesDiploma of Legal ServicesSuperseded
 BSB50207 - Diploma of BusinessDiploma of BusinessSuperseded
 BSB50311 - Diploma of Customer ContactDiploma of Customer ContactSuperseded
 BSB50407 - Diploma of Business AdministrationDiploma of Business AdministrationSuperseded
 BSB50507 - Diploma of FranchisingDiploma of FranchisingSuperseded
 BSB50613 - Diploma of Human Resources ManagementDiploma of Human Resources ManagementSuperseded
 BSB50710 - Diploma of Business (Governance)Diploma of Business (Governance)Superseded
 BSB50807 - Diploma of International BusinessDiploma of International BusinessSuperseded
 BSB51107 - Diploma of ManagementDiploma of ManagementSuperseded
 BSB51207 - Diploma of MarketingDiploma of MarketingSuperseded
 BSB51312 - Diploma of Work Health and SafetyDiploma of Work Health and SafetySuperseded
 BSB51413 - Diploma of Project ManagementDiploma of Project ManagementSuperseded
 BSB51507 - Diploma of PurchasingDiploma of PurchasingSuperseded
 BSB51607 - Diploma of Quality AuditingDiploma of Quality AuditingSuperseded
 BSB51707 - Diploma of RecordkeepingDiploma of RecordkeepingSuperseded
 BSB51807 - Diploma of Unionism and Industrial RelationsDiploma of Unionism and Industrial RelationsDeleted

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 BSB60110 - Advanced Diploma of AdvertisingAdvanced Diploma of AdvertisingSuperseded
 BSB60207 - Advanced Diploma of BusinessAdvanced Diploma of BusinessSuperseded
 BSB60407 - Advanced Diploma of ManagementAdvanced Diploma of ManagementSuperseded
 BSB60507 - Advanced Diploma of MarketingAdvanced Diploma of MarketingSuperseded
 BSB60612 - Advanced Diploma of Work Health and SafetyAdvanced Diploma of Work Health and SafetySuperseded
 BSB60707 - Advanced Diploma of Project ManagementAdvanced Diploma of Project ManagementSuperseded
 BSB60807 - Advanced Diploma of RecordkeepingAdvanced Diploma of RecordkeepingSuperseded
 BSB60907 - Advanced Diploma of Management (Human Resources)Advanced Diploma of Management (Human Resources)Superseded

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleUsageSort Table listing the training package skill sets by the Usage columnReleaseSort Table listing the training package skill sets by the Release column
BSBSS00001 - Aspiring Supervisor Skill SetAspiring Supervisor Skill SetSuperseded
BSBSS00002 - Basic Contact Centre Operations Skill SetBasic Contact Centre Operations Skill SetSuperseded
BSBSS00029 - Cloud Computing and Digital Skills for Business Skill SetCloud Computing and Digital Skills for Business Skill SetSuperseded
BSBSS00003 - Copyright Skill SetCopyright Skill SetSuperseded
BSBSS00004 - Design Fundamentals Skill SetDesign Fundamentals Skill SetSuperseded
BSBSS00005 - Design Protection Skill SetDesign Protection Skill SetSuperseded
BSBSS00028 - Energy Efficiency in Business Skill SetEnergy Efficiency in Business Skill SetSuperseded
BSBSS00006 - Franchising Skill SetFranchising Skill SetSuperseded
BSBSS00007 - Governance Induction Skill SetGovernance Induction Skill SetSuperseded
BSBSS00008 - Innovation Leadership Skill SetInnovation Leadership Skill SetSuperseded
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Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
BSBAUD503B - Lead a quality auditLead a quality auditSuperseded
BSBAUD504B - Report on a quality auditReport on a quality auditSuperseded
BSBCCO203A - Conduct customer contactConduct customer contactSuperseded
BSBCCO204A - Collect dataCollect dataSuperseded
BSBCCO205A - Prepare for work in a customer contact environmentPrepare for work in a customer contact environmentSuperseded
BSBCCO301B - Use multiple information systemsUse multiple information systemsSuperseded
BSBCCO302B - Deploy customer service field staffDeploy customer service field staffSuperseded
BSBCCO303B - Conduct a telemarketing campaignConduct a telemarketing campaignSuperseded
BSBCCO304C - Provide sales solutions to customersProvide sales solutions to customersSuperseded
BSBCCO305B - Process credit applicationsProcess credit applicationsSuperseded
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Imported units of competency

CodeTitleUsageSort Table listing Imported units of competency by the Usage columnReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
CHCAD402D - Support the interests, rights and needs of clients within duty of care requirementsSupport the interests, rights and needs of clients within duty of care requirementsSupersededCHC08 - Community Services Training Package
CHCCS405C - Identify and address specific client needsIdentify and address specific client needsDeletedCHC08 - Community Services Training Package
CHCCS407C - Operate referral proceduresOperate referral proceduresDeletedCHC08 - Community Services Training Package
CHCCS412E - Deliver and develop client servicesDeliver and develop client servicesDeletedCHC08 - Community Services Training Package
CHCFAM504C - Respond to and contain critical incidentsRespond to and contain critical incidentsDeletedCHC08 - Community Services Training Package
CHCINF505D - Meet statutory and organisation information requirementsMeet statutory and organisation information requirementsSupersededCHC08 - Community Services Training Package
CHCORG501B - Facilitate workplace change and innovationFacilitate workplace change and innovationDeletedCHC08 - Community Services Training Package
CHCPOL403C - Undertake research activitiesUndertake research activitiesDeletedCHC08 - Community Services Training Package
CPPDSM4047A - Implement and monitor procurement processImplement and monitor procurement processSupersededCPP07 - Property Services Training Package
CPPWMT3044A - Identify wastes and hazardsIdentify wastes and hazardsSupersededCPP07 - Property Services Training Package
CUFWRT301A - Write content for a range of mediaWrite content for a range of mediaSupersededCUF07 - Screen and Media Training Package
CUFWRT302A - Write simple storiesWrite simple storiesSupersededCUF07 - Screen and Media Training Package
CUFWRT401A - Edit textsEdit textsSupersededCUF07 - Screen and Media Training Package
CUFWRT402A - Write extended storiesWrite extended storiesSupersededCUF07 - Screen and Media Training Package
FNSACC301A - Process financial transactions and extract interim reportsProcess financial transactions and extract interim reportsSupersededFNS10 - Financial Services Training Package
FNSACC406A - Set up and operate a computerised accounting systemSet up and operate a computerised accounting systemSupersededFNS10 - Financial Services Training Package
FNSFLT201A - Develop and use a personal budgetDevelop and use a personal budgetSupersededFNS10 - Financial Services Training Package
FNSFLT203A - Develop understanding of debt and consumer creditDevelop understanding of debt and consumer creditSupersededFNS10 - Financial Services Training Package
FNSSAM301A - Identify opportunities for cross-selling products and servicesIdentify opportunities for cross-selling products and servicesSupersededFNS10 - Financial Services Training Package
FNSSAM402A - Implement a sales planImplement a sales planSupersededFNS10 - Financial Services Training Package
HLTFA302C - Provide first aid in remote situationProvide first aid in remote situationSupersededHLT07 - Health Training Package
HLTFA311A - Apply first aidApply first aidSupersededHLT07 - Health Training Package
ICAICT103A - Use, communicate and search securely on the internetUse, communicate and search securely on the internetSupersededICA11 - Information and Communications Technology Training Package
ICAICT203A - Operate application software packagesOperate application software packagesSupersededICA11 - Information and Communications Technology Training Package
ICAICT209A - Interact with ICT clientsInteract with ICT clientsSupersededICA11 - Information and Communications Technology Training Package
ICAICT511A - Match IT needs with the strategic direction of the enterpriseMatch IT needs with the strategic direction of the enterpriseSupersededICA11 - Information and Communications Technology Training Package
ICAICT515A - Verify client business requirementsVerify client business requirementsSupersededICA11 - Information and Communications Technology Training Package
ICASAS204A - Record client support requirementsRecord client support requirementsSupersededICA11 - Information and Communications Technology Training Package
ICASAS305A - Provide IT advice to clientsProvide IT advice to clientsSupersededICA11 - Information and Communications Technology Training Package
ICAWEB201A - Use social media tools for collaboration and engagementUse social media tools for collaboration and engagementSupersededICA11 - Information and Communications Technology Training Package
MSAENV472B - Implement and monitor environmentally sustainable work practicesImplement and monitor environmentally sustainable work practicesSupersededMSA07 - Manufacturing Training Package
MSS015002A - Develop strategies for more sustainable use of resourcesDevelop strategies for more sustainable use of resourcesSupersededMSS11 - Sustainability Training Package
PSPETHC301B - Uphold the values and principles of public serviceUphold the values and principles of public serviceSupersededPSP04 - Public Sector Training Package
PSPETHC401A - Uphold and support the values and principles of public serviceUphold and support the values and principles of public serviceSupersededPSP04 - Public Sector Training Package
PSPETHC501B - Promote the values and ethos of public servicePromote the values and ethos of public serviceSupersededPSP04 - Public Sector Training Package
PSPGOV314A - Contribute to conflict managementContribute to conflict managementSupersededPSP04 - Public Sector Training Package
PSPGOV406B - Gather and analyse informationGather and analyse informationSupersededPSP04 - Public Sector Training Package
PSPGOV407B - Provide a quotationProvide a quotationSupersededPSP04 - Public Sector Training Package
PSPGOV422A - Apply government processesApply government processesSupersededPSP04 - Public Sector Training Package
PSPGOV507A - Undertake negotiationsUndertake negotiationsSupersededPSP04 - Public Sector Training Package
PSPGOV602B - Establish and maintain strategic networksEstablish and maintain strategic networksSupersededPSP04 - Public Sector Training Package
PSPHR616A - Manage performance management systemManage performance management systemDeletedPSP04 - Public Sector Training Package
PSPLEGN301B - Comply with legislation in the public sectorComply with legislation in the public sectorSupersededPSP04 - Public Sector Training Package
PSPMNGT614A - Facilitate knowledge managementFacilitate knowledge managementSupersededPSP04 - Public Sector Training Package
PSPPM402B - Manage simple projectsManage simple projectsDeletedPSP04 - Public Sector Training Package
PSPPOL404A - Support policy implementationSupport policy implementationSupersededPSP04 - Public Sector Training Package
PSPPROC406B - Procure goods and servicesProcure goods and servicesSupersededPSP04 - Public Sector Training Package
PSPPROC411A - Plan procurementPlan procurementSupersededPSP04 - Public Sector Training Package
PSPPROC412A - Develop and distribute requests for offersDevelop and distribute requests for offersSupersededPSP04 - Public Sector Training Package
PSPPROC413A - Select providers and develop contractsSelect providers and develop contractsSupersededPSP04 - Public Sector Training Package
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