Modification History
Not applicable.
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to develop and apply an understanding of the structure, products and services of the aviation industry overall, and more specifically a particular airline operator, when working in the aviation industry. It includes developing and applying an understanding of the structure of (a) the aviation and tourism industries, (b) the economic and social significance of aviation and tourism in Australia, and (c) the structure, markets and operations of a particular airline. Licensing, legislative, regulatory or certification requirements are applicable to this unit. |
Application of the Unit
Application of the Unit |
Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the development of a knowledge and understanding of the aviation/tourism industries, and airline structures, functions, products, services and operations and their application to the day-to-day operations of a commercial airline across a variety of operational contexts within the Australian aviation industry. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Develop and apply an understanding of the structure of the aviation and tourism industries |
1.1 Sources of information on the structures and functions of the Australian aviation and tourism industries are identified and accessed in accordance with workplace procedures 1.2 An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work in the aviation industry 1.3 An understanding of the sectors of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work 1.4 The roles of individual airlines with the aviation industry are correctly identified and explained |
2 Develop and apply an understanding of the economic and social significance of aviation and tourism in Australia |
2.1 Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures 2.2 An understanding of the economic and social significance of the aviation and tourism industried is developed and appropriately applied to day-to-day work 2.3 For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work |
3 Identify markets for a particular airline |
3.1 For a particular airline, the products and services offered by that airline for specific markets are correctly identified and explained 3.2 An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work |
4 Develop and apply an understanding of the structure and operations of an airline |
4.1 Sources of information on the structures, history and functions of a particular airline are identified and accessed in accordance with workplace procedures 4.2 An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work 4.3 The history and operational culture of a particular airline are researched, explained and applied to day-to-day work 4.4 An understanding of the importance of the principles of Crew Resource Management (CRM) and Human Factors (HF) is developed and applied to day-to-day work 4.5 The ways in which aircrew work together as a team are correctly identified and explained 4.6 An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Application of knowledge and understanding of relevant aspects of the aviation and tourism industries may be provided: |
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Performance may be demonstrated on: |
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The required understanding of the structures of the Australian aviation and tourism industries may include: |
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Key sectors in the tourism industry may include: |
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Key sectors in the commercial aviation industry cover international, domestic, regional and charter airline operations and may include: |
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Persons consulted may include: |
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Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as: |
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Information/documents may include: |
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Applicable regulations/legislation may include: |
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Unit Sector(s)
Not applicable.
Competency field
Competency Field |
I - Customer Service |