Qualification details

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication 

• Establish and implement communication systems and procedures required for leadership and supervisory activities
• Listen to and interpret verbal information related to leadership and supervisory activities
• Read and interpret relevant regulations, instructions, signs and labels applicable to leadership and supervisory activities
• Speak clearly and directly on diverse and complex matters related to leadership and supervisory activities
• Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports
• Negotiate complex issues with others in the course of leadership and supervisory activities
• Recognise and interpret non-verbal signs, signals and behaviour
• Use relevant communication equipment.

Teamwork 

• Provide leadership during leadership and supervisory activities
• Motivate others in the workplace
• Collaborate with others in the course of leadership and supervisory activities
• Manage the resolution of any interpersonal conflicts that may arise during leadership and supervisory activities
• Manage the avoidance and prevention of harassment of others in the workplace
• Manage persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving 

• Identify and solve or report complex problems arising in the course of leadership and supervisory activities
• Monitor and anticipate problems that may occur in the course of leadership and supervisory activities including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility
• Manage the control of hazards and risks in a range of complex and diverse situations that may arise during leadership and supervisory activities
• Use mathematics to solve problems such as various calculations related to a wide range of leadership and supervisory activities.

Initiative and enterprise 

• Modify activities dependent on differing situations and contingencies
• Take appropriate initiatives in a diverse range of operational situations such as those above
• Manage the response to any changes in equipment, standard operating procedures and the working environment.

Planning and organising 

• Implement and monitor operational and emergency plans, systems and procedures
• Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice
• Monitor the implementation of the workplace security and safety management systems (where applicable)
• Monitor and evaluate operational performance and compliance
• Collect and interpret information needed when undertaking leadership and supervisory activities
• Organise and plan own supervisory activities
• Manage time and priorities in the course of leadership and supervisory activities.

Self management 

• Interpret and apply relevant regulations and instructions
• Establish and follow own work plans and schedules
• Evaluate and monitor own work performance.

Learning 

• Organise learning and assessment activities for others in the workplace
• Manage adaptation of others in the workplace to any changes in helicopter flight systems, equipment and procedures and the workplace operating environment
• Instruct, coach or mentor others in the workplace as required
• Contribute to the assessment of the competence of others in the workplace
• Assist in creating a learning environment in the workplace
• Adapt own competence in response to any changes in leadership and supervisory activities
• Update own knowledge and skills required for leadership and supervisory activities.

Technology 

• Use complex equipment and systems required during leadership and supervisory activities
• Implement and monitor operational and maintenance procedures and systems for equipment used during leadership and supervisory activities
• Implement and monitor the application of OH&S procedures while undertaking leadership and supervisory activities.

Field 

Unit 

F 

Safety Management 

BSBOHS407A

Monitor a safe workplace

G 

Teamwork 

BSBMGT401A

Show leadership in the workplace

BSBMGT402A

Implement operational plan

BSBWOR402A

Promote team effectiveness

TLIG707B

Work in a socially diverse environment

I 

Customer Service 

AVII4015A

Monitor and enhance customer service excellence

L 

Resource Management  

TLIL507D

Apply conflict/grievance resolution strategies

TLIL3207B

Implement equal employment equity strategies

TLIL3307B

Promote effective workplace practice

O 

Security 

TLIO707C

Undertake emergency response action to a security threat

P 

Administration and Finance 

TLIP207C

Facilitate and capitalise on change in the workplace

TLIP507C

Manage workplace information

Field 

Unit 

E 

Communication and Calculation 

TLIE607D

Collect, analyse and present workplace data and information

F 

Safety Management 

AVIF3005B

Maintain the safety of people and aircraft

AVIF3006B

Respond to abnormal and emergency situations within the aircraft

AVIF4008A

Supervise cabin safety and security

HLTFA301B

Apply first aid

HLTFA402B

Apply advanced first aid

HLTFA404A

Apply advanced resuscitation techniques

TLIF707C

Implement and coordinate accident-emergency procedures

G 

Teamwork 

BSBMGT502B

Manage people performance

I 

Customer Service 

AVII4012B

Manage aircraft passengers and cargo

AVII4013A

Supervise cabin operations

TLII107D

Coordinate quality customer service

TLII507C

Market services and products to clients

L 

Resource Management 

AVIL3003B

Plan an aircraft load

BSBHRM402A

Recruit, select and induct staff

SITXHRM008A

Manage workplace relations

P  

Administration and Finance 

TLIP107C

Develop plans to meet customer and organisation needs

TLIP707C

Contribute to the development of a workplace learning environment

U 

Environment  

TLIU107B

Implement and monitor environmental protection policies and procedures

W 

Equipment and Systems Operations 

AVIW4034A

Supervise aircraft refuelling