Qualification details

Release 2. This is the second release of this qualification in the AVI Aviation Training Package.

Release 1. This is the first release of this qualification in the AVI Aviation Training Package.

This qualification provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters.

Licensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states and territories. Compliance with these requirements may be required nationally and/or in various jurisdictions.

Job role types may include:

• Baggage Operator
• Customer Service Operator
• Ground Operator
• Ramp Operator

There are no entry requirements for this qualification.

A total of 20 units of competency  comprising:

11 core units  listed below, plus 

9 general elective units  from the general elective units listed below.

Up to 2 elective units  may be selected from any relevant nationally endorsed Training Package or accredited course. The elective units must contribute to the vocational outcomes of the qualification

Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

The following imported unit has a prerequisite unit:

• SITTTSL014 Construct advanced international airfares

Core units 

AVIF0023

Apply aircraft safety procedures

AVIF0034

Apply aviation work health and safety procedures

AVIF0036

Implement regulations and policies during aviation safety and service operations

AVIF0020

Manage human factors and situation awareness in an aviation operational environment

AVIG0003

Work effectively in the aviation industry

AVIJ0001

Contribute to the achievement of on-time performance standards

AVIZ0004

Maintain security awareness and vigilance in an aviation workplace

TLIE0002

Process workplace documentation

TLIF3091

Apply awareness of dangerous goods and hazardous material requirements

TLIJ3002

Apply quality systems

TLIO0001

Undertake emergency response action to a security threat

General Elective Units 

AVIC0001

Drive on the airside

AVID0003

Package dangerous goods for air transport

AVID0004

Conduct baggage handling operations

AVID0005

Accept dangerous goods for air transport

AVIE0003

Operate aeronautical radio

AVIE0004

Conduct radio procedures in an aviation operational environment

AVIF0025

Manage human factors in flight dispatch operations

AVIF0044

Marshal aircraft

AVIH0011

Manage aircraft performance and load

AVIH0012

Implement instrument flight rules planning procedures

AVII0003

Advise on major services and attractions at aviation destinations

AVII0004

Provide quality customer service

AVII0009

Check in aircraft passengers

AVII0010

Provide assistance to transit and arriving passengers

AVIL0003

Manage a check-in queue

AVIL0004

Complete aircraft dispatch duties

AVIL0005

Plan an aircraft load

AVIO0017

Manage disruptive behaviour and unlawful interference with aviation

AVIO0019

Apply and monitor aviation workplace security procedures

AVIR0001

Service customer airline contracts

AVIW0010

Operate an aerobridge

AVIW0011

Operate baggage tug

AVIW0012

Operate aircraft refuelling nozzle

AVIW0017

Operate aircraft embarkation and disembarkation equipment

AVIW0018

Operate ramp equipment

AVIW0019

Operate aircraft push-out tug

AVIW0020

Refuel aircraft

AVIW0021

Defuel aircraft

AVIW0022

Coordinate aircraft movements and storage

AVIW0031

Supervise aircraft refuelling

AVIY0042

Apply aeronautical knowledge and civil air law to flight dispatch operations

AVIY0043

Monitor flight performance

BSBOPS304

Deliver and monitor a service to customers

BSBLDR301

Support effective workplace relationships

BSBOPS402

Coordinate business operational plans

BSBOPS301

Maintain business resources

BSBXTW301

Work in a team

HLTAID011

Provide First Aid

SITTTSL007

Process reservations

SITTTSL009

Process travel-related documentation

SITTTSL010

Use a computerised reservations or operations system

SITTTSL011

Source airfares for domestic flights

SITTTSL012

Construct normal international airfares

SITTTSL013

Construct promotional international airfares

SITTTSL014

Construct advanced international airfares

∟ SITTTSL012 Construct normal international airfares

TLIA0004

Complete receival and despatch documentation

TLIA0018

Transfer cargo

TLIA1001

Secure cargo

TLIC3004

Drive heavy rigid vehicle

TLIC3005

Drive heavy combination vehicle

TLIC3042

Operate coach/bus

TLIC3063

Operate vehicle carrying special loads

TLID3015

Identify and label explosives/dangerous goods

TLIE0003

Consolidate manifest documentation

TLIE0004

Maintain freight records

TLIE3002

Estimate/calculate mass, area and quantify dimensions

TLIE3004

Prepare workplace documents

TLIG3002

Lead a work team or group

TLIK2010

Use info technology devices in the workplace

TLIP3034

Advise on and construct fares for customers

This qualification replaces but is not  equivalent to AVI30416 Certificate III in Aviation (Ground Operations and Service).