Modification History
Release |
Comment |
Release 1 |
Replaces AURS238154A Provide information to customers on automotive refinishing products Unit code updated to meet policy requirements Reference to OHS legislation replaced with new WHS legislation Licensing statement added to unit descriptor |
Unit Descriptor
Unit descriptor |
This unit of competency covers the competence to provide basic information to customers on automotive refinishing products, including information on surface preparation, fillers, coatings and polishes. Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Access and interpret information on refinishing products |
1.1. Information on automotive refinishing products and their applications and limitations is accessed, interpreted and conveyed to other staff members 1.2. Comparisons between products are researched and applied, including brand options, product features, warranties and price |
2. Identify customer requirements |
2.1. Customer is made to feel welcome and valued 2.2. Questioning techniques are applied to determine nature of customer enquiry 2.3. Available information relating to customer requirements is gathered, documented and confirmed with customer |
3. Provide information to customers on refinishing products |
3.1. Refinishing products are evaluated according to customer requirements 3.2. Information on applicable products satisfying customer requirements is provided 3.3. Features, benefits, limitations and safety implications of products and techniques for applying products are demonstrated or explained to the customer to create a buying environment 3.4. Advice is sought from product specialist 3.5. Customer is advised to seek specialist advice where warranted |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:
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Context of , and specific resources for assessment |
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Method of assessment |
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Guidance information for assessment |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Refinishing products |
Refinishing products may include:
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Product application techniques |
Product application techniques may include:
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Specialist advice |
Situations where customer may require advice from specialist automotive refinishers may :
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Enterprise |
Enterprises may vary in size, type and location and in range of merchandise and services provided |
Customers |
Customers may be regular or new and may have routine or special requests. They may include persons from a range of social, cultural or ethnic backgrounds and physical and intellectual abilities and may have special needs. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied |
Staff |
Staff may be full-time, part-time or casual and vary in terms of staff training and in specialist knowledge of products and services. Staff may be operating in routine or busy trading conditions |
Legislative requirements |
Legislative requirements may include:
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Resources may include : |
Resources may include:
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Information /documents |
Sources of information/documents may include:
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Unit Sector(s)
Unit sector |
Sales and Parts, Administration and Management |
Co-requisite units
Not applicable.
Competency field
Competency field |
Sales and Marketing - Paint |