Modification History
Release |
Comment |
Release 1 |
Replaces AURS238127A Identify and select automotive parts and products Unit code updated to meet policy requirements Minor changes to unit title Reference to OHS legislation replaced with new WHS legislation Licensing statement added to unit descriptor |
Unit Descriptor
Unit descriptor |
This unit of competency covers the competence required to identify automotive parts and products based on evidence from customers and/or other sources which may include catalogue numbers or samples of parts/products or their purpose. Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority. |
Application of the Unit
Application of the unit |
It requires application of both manual and computer based catalogue or equivalent systems. Work requires individuals to demonstrate some judgement and problem-solving skills in managing own work activities and contributing to a productive team environment. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify the part/product and its end use |
1.1. Customer is made to feel welcome and valued 1.2. Available information on the required part/product is gathered, documented and confirmed with customer 1.3. End use or host for the part/product, i.e. vehicle/unit assembly or vehicle/unit assembly options, is established from an analysis of available information |
2. Identify details of the part/product |
2.1. The parts/product cataloguing system is identified and accessed 2.2. Part/product is matched accurately with cataloguing information by accessing and using the catalogue system 2.3. Details of identity of the part/product are documented and processed |
3. Part/product is supplied or ordered for customer |
3.1. Customer accepts process used 3.2. Part/product is supplied or ordered if not in stock 3.3. Customer records are updated |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
Required skills include:
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Required knowledge |
A working knowledge of:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:
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Context of , and specific resources for assessment |
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Method of assessment |
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Guidance information for assessment |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Automotive part /product |
Automotive part/product may include:
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Customers |
Customers include both external and internal customers who may be technically qualified to describe parts/products, or technical novices requiring detailed support. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied |
Part /product information |
Part/product information may include:
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Information gathering techniques |
Customer may require active assistance and questioning to fully describe requirement in terms of common vehicle/unit model, date of manufacture, purpose and appearance of product and other tracking information |
Recording of information |
Information provided by customer may need to be used when customer is no longer present and therefore an accurate record of information needs to be completed, retained and recovered when needed |
Parts /products cataloguing systems |
Parts/products cataloguing systems may be hard-copy (book-fast, loose-leaf), stand-alone computer or networked/online computer-supported services |
Provider /supplier information |
Provider/supplier information is not always required, but should be sought or accessed where incorrect identification of the part/product may result in legal liability, customer dissatisfaction and/or alienation |
WHS requirements |
WHS is to be in accordance with legislation/regulations/ codes of practice and enterprise safety policies and procedures, and may include:
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Personal protective equipment |
Personal protective equipment is to include that prescribed under legislation/regulation/codes of practice and workplace policies and practices |
Safe operating procedures |
Safe operating procedures are to include, but are not limited to:
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Emergency procedures |
Emergency procedures related to this unit are to include, but are not limited to:
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Environmental requirements |
Environmental requirements are to include, but are not limited to:
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Quality requirements |
Quality requirements are to include, but are not limited to:
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Legislative requirements |
Statutory/regulatory authorities may include:
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Communications |
Communications are to include, but are not limited to:
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Information /documents |
Sources of information/documents may include:
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Unit Sector(s)
Unit sector |
Sales and Parts, Administration and Management |
Co-requisite units
Not applicable.
Competency field
Competency field |
Sales and Marketing |