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Unit of competency details

AURSBA002 - Identify and match uncommon automotive parts (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to AURSBA102 - Identify and match uncommon automotive parts 12/Nov/2020
Supersedes and is equivalent to AURSBA3002 - Apply automotive parts interpretation process 13/Apr/2016

Releases:
ReleaseRelease date
1 1 (this release) 14/Apr/2016

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 030599 Automotive Engineering And Technology, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 030599 Automotive Engineering And Technology, N.e.c.  09/Aug/2016 
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Unit of competency

Modification History

Release 

Comment 

Release 1 

New unit of competency.

Application

This unit describes the performance outcomes required to identify uncommon or unusual automotive components, parts and products to meet customer vehicle requirements. It involves matching uncommon or unusual automotive parts or products to customer vehicle or equipment by cross-referencing manufacturer, model and other identifiable numbers using manuals, and computer-generated or online catalogue systems.

It applies to those working in the automotive sales and service industry.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Competency Field

Sales and Parts, Administration and Management

Unit Sector

Support and Logistics

Elements and Performance Criteria

Elements 

Elements describe the essential outcomes.

Performance Criteria 

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Determine required information relating to uncommon part

1.1 Available information on required uncommon  part is gathered, documented and confirmed with customer

1.2 Original host for part is determined from available information

2. Identify and record details of part

2.1 Parts index system for host is identified and accessed

2.2 Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified

2.3 Clarification regarding potential match is sought from supplier as required

2.4 Identifying details of part are documented and processed

3. Supply or order part

3.1 Part is supplied to customer or ordered if not in stock according to workplace procedures

3.2 Workplace documentation, including customer records, is processed according to workplace procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance and are not explicit in the performance criteria.

Skills 

Description 

Learning skills to:
  • locate appropriate sources of information efficiently.

Writing skills to:
  • legibly and accurately enter information into sales orders, workplace forms and databases.

Numeracy skills to:
  • estimate and calculate timeframes for organising delivery and follow-up services.

Digital literacy skills to:
  • use digital systems and tools to access, search and retrieve information relating to customers, parts and products.

Initiative skills to:
  • apply analytical skills when identifying and analysing technical information when sourcing non-standard parts or products that meet a customer need.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Uncommon  must include:
  • parts or products that are:
  • difficult to match
  • vintage or obsolete
  • not original.

Unit Mapping Information

Equivalent to AURSBA3002 Apply automotive parts interpretation process

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

 

Assessment requirements

Modification History

Release 

Comment 

Release 1 

New unit of competency.

Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:

  • identify and match one uncommon automotive part from the following categories for three different customers:
  • vintage part
  • obsolete part
  • non-original part.

Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

  • information gathering techniques, including:
  • active listening and questioning
  • effective face-to-face and telephone customer service
  • common automotive terminology
  • identification and function of automotive vehicle systems
  • application and operation of automotive parts index systems, including:
  • catalogues
  • microfiche
  • computer databases
  • key legal requirements relating to supplying uncommon automotive parts, including obligations under Australian Consumer Law (ACL).

Assessment Conditions

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to identifying and matching uncommon automotive parts, e.g. customer invoices.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

  • automotive sales and service workplace or simulated workplace
  • three different customers with different commercially realistic requirements for uncommon parts
  • automotive parts index systems, including:
  • catalogues
  • microfiche
  • computer databases.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

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