Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency covers the competence required to access and interpret technical information, assist staff with service/repair work, provide technical information to staff, and facilitate continuous education. |
Application of the Unit
Application of the unit |
This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:
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Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Assist staff with service/repair work |
1.1. Technical guidance, appropriate to skill level and need, is provided to staff when determining the repair/service method 1.2. Staff with advanced technical competence are used as a point of reference 1.3. Technical assistance is provided to staff, to identify difficult faults 1.4. Assistance is provided to staff during work completion, to ensure technical requirements are met 1.5. Potential faults are recognised and precautionary steps are taken to prevent them 1.6. Problems arising from the repair procedure are addressed |
2. Provide technical information to staff |
2.1. Technical information is made available to staff 2.2. Current technical information is communicated to staff on a regular basis 2.3. Staff are shown how to access, interpret and apply technical information 2.4. A range of information sources is accessed through an established network |
3. Facilitate continuous education of self and others |
3.1. Sharing of information/knowledge is encouraged to continue expansion of personal and team knowledge 3.2. Training and education opportunities are identified, to meet technical and business needs, and to enhance technical skills of self and staff 3.3. Approval to attend courses is sought from management to ensure current and future technical requirements are met |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
Knowledge of:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
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Context of and specific resources for assessment |
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Method of assessment |
Practical assessments:
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Guidance information for assessment |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Methods |
Methods include:
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Technical requirements for work completion |
Technical requirements for work completion may include:
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Areas of advanced technical competence (mechanical ) |
Areas of advanced technical competence (mechanical) may include:
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Areas of advanced technical competence (body ) |
Areas of advanced technical competence (body) may include:
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Information /documents |
Information/documents may include:
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OHS requirements |
OHS requirements may include:
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Unit Sector(s)
Unit sector |
Common |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |