Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency covers the competence to identify and clarify the nature of problems, decide on the best solution, implement and evaluate solutions and assist others to identify and resolve problems. |
Application of the Unit
Application of the unit |
This unit provides a process to apply when addressing a problem and has application throughout the automotive industry |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify problems |
1.1. Signs of problems are identified and/or anticipated |
2. Clarify nature of the problem |
2.1. Information and evidence is gathered from a variety of sources 2.2. A detailed analysis of the information is prepared, listing all options 2.3. Relevant and irrelevant components of the problem are distinguished, within the available timeframe |
3. Determine criteria for optimal solution |
3.1. Criteria for the desired solution are defined 3.2. Options and/or strategies are identified or devised 3.3. Strengths and weaknesses of each option and/or strategy are considered against determined criteria 3.4. The optimal solution is determined 3.5. An implementation strategy is prepared and presented to designated persons for approval |
4. Implement solution |
4.1. The chosen solution is implemented within available timeframe |
5. Evaluate and report on effectiveness of solutions and outcomes |
5.1. Criteria are established to determine if chosen solutions resolve the problem 5.2. The chosen solution is evaluated against the determined criteria 5.3. Follow-up procedures are implemented by investigating things that have gone wrong and developing contingency arrangements 5.4. The effectiveness of the solution is reported to the workgroup or designated persons |
6. Assist others to identify, clarify and resolve problems in the workplace |
6.1. Others are assisted to anticipate or identify the indicators of a problem 6.2. Others are assisted to investigate the problem 6.3. Others are assisted to devise and evaluate alternative options and/or strategies 6.4. Others are assisted to implement the chosen solution |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
General knowledge of
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
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Context of and specific resources for assessment |
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Method of assessment |
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements |
Guidance information for assessment |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Business types |
Enterprise may vary in size, type and location, in the range of work activities conducted, hours of operation and the number and type of staff |
Problems |
Problems may relate to normal work activities within the responsibility of the individual or workgroup, to additional or non-standard work activities or may be caused by internal or external changes in work conditions or the environment |
Staff |
Staff may:
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Information /documents |
Information/documents may include:
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Unit Sector(s)
Unit sector |
Common |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |