Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency covers the competence to conduct troubleshooting functions required to identify common automotive faults or problems based on evidence provided by customers. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify nature of the fault or problem |
1.1. Customer is made to feel welcome and valued 1.2. Questioning techniques are applied to determine nature of the customer enquiry 1.3. Available information relating to the fault or problem is gathered, documented and confirmed with customer |
2. Apply basic troubleshooting processes |
2.1. Automotive system/component relating to the fault or problem is identified 2.2. Basic troubleshooting techniques are applied to identify the likely cause of the fault or problem 2.3. Advice is sought from the enterprise product/system specialist 2.4. Customer is advised of the likely cause and possible solutions to the fault or problem 2.5. Customer is advised to seek specialist advice if the fault or problem cannot be determined from the available information or is beyond the capacity of the enterprise to rectify |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
General knowledge of:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
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Context of and specific resources for assessment |
The following should be made available:
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Method of assessment |
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Guidance information for assessment |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Business types |
Enterprises may vary in size, type and location and in the range of merchandise, products and services provided |
Components |
Automotive systems/components may include:
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Common faults |
The types of common faults or problems on which advice is required may include basic troubleshooting related to:
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Customers |
Customers may:
Customers are made to feel welcome, valued and, at the end of the process, satisfied. Customer contact may be:
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Customer advice |
Advice offered to the customer is to conform with statutory and organisationally imposed limitations and liability requirements |
Staff |
Staff may be full-time, part-time or casual and vary in terms of training, product knowledge and in staffing levels (e.g. staff shortages). Staff may be operating in routine or busy trading conditions |
Legislative requirements |
Legislative requirements may include:
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Information /documents |
Information/documents may include:
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Unit Sector(s)
Unit sector |
Common |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |