Unit of competency
Modification History
Release |
Comment |
Release 1 |
New unit of competency. |
Application
This unit describes the performance outcomes required to achieve quality work outcomes in own work role by complying with environmental and legal requirements and by planning, preparing and monitoring own work outcomes.
It applies to those working in service, repair, sales or office administration job roles in the automotive industry.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Competency Field
Common
Unit Sector
Quality
Elements and Performance Criteria
Elements Elements describe the essential outcomes. |
Performance CriteriaPerformance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Plan and prepare for quality outcomes in own work role |
1.1 Quality work outcomes of own work role are identified and confirmed with supervisor 1.2 Individual quality performance indicators are identified and agreed with supervisor 1.3 Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor |
2. Achieve and maintain quality work outcomes |
2.1 Own work activities are carried out to reflect quality outcomes 2.2 Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility 2.3 Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances 2.4 Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes 2.5 Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance and are not explicit in the performance criteria.
Skills |
Description |
Reading skills to: |
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Writing skills to: |
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Oral communication skills to: |
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Numeracy skills to: |
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Initiative skills to: |
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Planning and organising skills to: |
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Self-management skills to: |
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Technology skills to: |
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Range of Conditions
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
There is no Range of Conditions for this unit.
Unit Mapping Information
Equivalent to AURAQA2001 Contribute to quality work outcome
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1