Modification History
Release |
Comment |
Release 1 |
Replaces AURC270688A Work effectively with others Unit code updated to meet policy requirements. Reference to OHS legislation replaced with new WHS legislation Licensing statement added to unit descriptor |
Unit Descriptor
Unit descriptor |
This unit of competency covers the competence to organise self, perform tasks, behave responsibly and work effectively as a member of a work group or team. Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Contribute to determination of work roles |
1.1. Work roles for each group or team member are identified based on information and instructions about objectives, performance requirements and procedures 1.2. Contributions are made to assist in the determination of the roles and responsibilities for the successful completion of work activities |
2. Contribute to planning of activities |
2.1. Suggestions and information are provided to contribute to the planning of work activities and associated procedures |
3. Organise and accept responsibility for own workload |
3.1. Priorities and deadlines are established and documented in consultation with others 3.2. Work activities are planned and progress of work is communicated to others whose personal work plans and timeframes may be affected 3.3. Work is completed to the standard expected in the workplace in accordance with guidelines, directions and instructions 3.4. Variations and difficulties affecting work requirements are identified through regular reviews and action is taken to report these issues to appropriate persons 3.5. Additional support to improve work is communicated clearly to appropriate persons |
4. Maintain enterprise dress and grooming standards |
4.1. Enterprise and/or industry dress standards and requirements are maintained 4.2. Enterprise and/or industry grooming standards are maintained |
5. Work with others |
5.1. Forms of communication appropriate to the work activities are used 5.2. Assistance in the completion of activities is requested 5.3. Support is provided to colleagues to ensure designated team goals are achieved 5.4. Contributions to the achievement of a required outcome are made 5.5. Work is undertaken in accordance with procedures on an individual and shared basis 5.6. Problems are discussed and resolved where possible through agreed and accepted processes 5.7. Suggestions for improvements to process are made and discussed within the team |
6. Participate in identifying and meeting own development needs |
6.1. Competencies for the workplace are identified 6.2. Organisational structure, career paths and development opportunities are identified 6.3. Steps are taken, in consultation with appropriate persons, to identify own learning needs through assessment and planning for future work requirements 6.4. Opportunities to learn and develop required competencies are undertaken, including establishing networks and working relationships with others |
7. Work effectively and responsibly |
7.1. Notification of shift/work availability or non-attendance for shift/work is given without undue delay and according to enterprise policies and procedures 7.2. Staff rosters are interpreted 7.3. Non-discriminatory attitudes are displayed when interacting with customers, staff and management 7.4. Non-discriminatory language is used consistently 7.5. Awards/enterprise agreements are identified and interpreted |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
General knowledge of:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
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Context of and specific resources for assessment |
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Method of assessment |
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons, subject to agreed authentication arrangements. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Business types |
Enterprise may vary in size, type and location, the range of work activities conducted, hours of operation and the number and type of staff |
Staff |
Staff may:
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Staff activities |
Activities may include:
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Communication |
Communication may include:
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Legislative requirements |
Legislative requirements may include:
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Policies and procedures |
Enterprise policies and procedures may relate to:
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Unit Sector(s)
Unit sector |
Common |
Co-requisite units
Not applicable.
Competency field
Competency field |
Management, Leadership and Supervision |