Modification History
Release |
Comment |
Release 1 |
Replaces AURC270789A Communicate effectively in the workplace Performance Criteria updated to reflect the automotive workplace |
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes to communicate in an automotive workplace by oral and written means, including the use of automotive technical terminology and vehicle and component descriptions as they pertain to modern motor vehicles. Work requires individuals to communicate effectively with other persons in an automotive workshop or setting and includes communicating specific technical information. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Application of the Unit
Application of the unit |
Work applies to day-to-day workplace communications and workplace correspondence relating to vehicle servicing and repair, technical workplace information, as well as general workplace communication procedures and instructions. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Prepare for communication activities |
1.1. Documents, forms or other relevant sources of technical information are sourced 1.2. Items of stationery, documents or instructions appropriate to the method of communication are sourced 1.3. Communication procedures are determined to minimise task time |
2. Read routine documents |
2.1. Purpose of the text is understood and described 2.2. Main points or ideas identified by reading are presented and described 2.3. Meaning of new technical words are comprehended and applied 2.4. Meaning of key words and phrases is identified |
3. Write routine texts |
3.1. Routine texts of one or more sentences are composed according to workplace requirements 3.2. Routine forms are completed according to workplace requirements 3.3. Spelling, punctuation and grammar rules are followed 3.4. Texts are self-checked for accuracy and presented for progress checks by relevant persons |
4. Contribute to workplace communications |
4.1. Information is conveyed by appropriate means to ensure effective communication when sending or receiving information 4.2. Assistance is provided to colleagues in the workplace to foster common understanding 4.3. Requests for information from colleagues are determined and responded to |
5. Operate workplace communication systems |
5.1. Communication system functions are used according to communication requirements and workplace policy 5.2. Communication by telephone is carried out using customer relation practices according to workplace policy and procedures 5.3. Communication by computer is carried out according to workplace policy and procedures 5.4. Messages are responded to promptly and returned if required |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge. A person who demonstrates competency in this unit must be able to:
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Context of and specific resources for assessment |
Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting. Assessment is to occur:
Assessment is to comply with relevant:
The following resources should be made available:
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Method of assessment |
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package. Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge. Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application. Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients. Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Documents, forms or other relevant sources of technical information may include: |
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Effective communication may include: |
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Communication system functions may include: |
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Unit Sector(s)
Competency field |
Common |
Unit sector |
Foundation Skills |
Custom Content Section
Not applicable.