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Unit of competency details

AURAFA004 - Resolve routine problems in an automotive workplace (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to AURAFA2004 - Solve routine problems in an automotive workplace 13/Apr/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 14/Apr/2016


Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
AUR32116 - Certificate III in Automotive Body Repair TechnologyCertificate III in Automotive Body Repair Technology
AUR20116 - Certificate II in Automotive AdministrationCertificate II in Automotive Administration
AUR20316 - Certificate II in Bicycle Mechanical TechnologyCertificate II in Bicycle Mechanical Technology
AUR31016 - Certificate III in Automotive SalesCertificate III in Automotive Sales1-2 
AUR32416 - Certificate III in Automotive Refinishing TechnologyCertificate III in Automotive Refinishing Technology
AUR32316 - Certificate III in Automotive and Marine Trimming TechnologyCertificate III in Automotive and Marine Trimming Technology1-2 
AUR30116 - Certificate III in Automotive AdministrationCertificate III in Automotive Administration
AUR32216 - Certificate III in Automotive Glazing TechnologyCertificate III in Automotive Glazing Technology1-2 
MSM41115 - Certificate IV in Recreational Vehicle and Accessories RetailingCertificate IV in Recreational Vehicle and Accessories Retailing2-6 
AUR30516 - Certificate III in Marine Mechanical TechnologyCertificate III in Marine Mechanical Technology1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 09/Aug/2016 
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Unit Of competency

Modification History

Release 

Comment 

Release 1 

New unit of competency.

Application

This unit describes the performance outcomes required to identify, clarify and resolve routine basic problems commonly encountered in an automotive workplace. It involves determining and implementing solutions to identified problems, and identifying and reporting on their effectiveness.

It applies to those working in the automotive service and repair industry.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Competency Field

Common

Unit Sector

Foundation Skills

Elements and Performance Criteria

Elements 

Elements describe the essential outcomes.

Performance Criteria 

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Identify and clarify nature of the routine problem

1.1 Early indicators of problems  are identified or anticipated

1.2 Existence of actual problem is verified

1.3 Information regarding problem is gathered from a variety of sources

1.4 Key components of problem are identified within available timeframe

2. Determine, implement and evaluate solution

2.1 Range of possible methods for resolving the problem are identified

2.2 Strengths and weaknesses of each option are analysed

2.3 Optimal solution is determined and applied within workplace timeframes

2.4 Effectiveness of solution is evaluated against options and modifications to solution are made, as required

3. Assist others to identify, clarify and resolve problems

3.1 Assistance is provided to help others identify routine problems

3.2 Problem is discussed with others and any previous solutions are used to help resolve problem

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance and are not explicit in the performance criteria.

Skills 

Description 

Learning skills to:

  • identify own skills and abilities required to perform the job and learning opportunities to gain skills to solve day-to-day problems.

Reading skills to:

  • interpret and understand written documentation found in the automotive workplace.

Writing skills to:

  • legibly and accurately fill out workplace documentation, such as quality control sheets and graphs, problem solving checklists and reports.

Oral communication skills to:

  • speak clearly to be understood
  • speak using appropriate automotive workplace terms
  • use appropriate gestures to assist with understanding
  • listen effectively and give feedback to sender to confirm clear understanding.

Teamwork skills to:

  • apply knowledge of own role to complete activities efficiently to support team activities and tasks.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Problems  must include:

  • problems in normal work activities within the scope of own responsibility of that of the work group
  • problems caused by internal or external changes in work conditions or the work environment.

Unit Mapping Information

Equivalent to AURAFA2004 Solve routine problems in an automotive workplace

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

 

Assessment requirements

Modification History

Release 

Comment 

Release 1 

New unit of competency.

Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

  • clarify and resolve three of the following routine problems in an automotive workplace caused by:
  • inaccurate or outdated workplace procedure
  • internal changes to work conditions or environment
  • external changes to work conditions or environment
  • additional or non-standard work activities.

Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

  • workplace procedures relating to problem identification and resolution strategies
  • problem solving methods and techniques, including:
  • brainstorming
  • root cause analysis
  • trial and error approach
  • problem cause and effect strategies
  • reporting procedures.

Assessment Conditions

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having solved routine basic problems in their automotive workplace, e.g. workplace memos.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

  • automotive workplace or simulated workplace
  • workplace procedures relating to employee participation in problem solving activities.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1