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Qualification details

AUR50105 - Diploma of Automotive Management (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by AUR50112 - Diploma of Automotive Management16/Jan/2013

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 20/Dec/2011
(View details for release 1) 21/Jun/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
TLIA4032A - Organise transport of freight or goodsOrganise transport of freight or goodsN/A
AURC362721A - Establish customer requirements of a complex natureEstablish customer requirements of a complex natureN/A
BSBFIM501A - Manage budgets and financial plansManage budgets and financial plansN/A
BSBWOR502A - Ensure team effectivenessEnsure team effectivenessN/A
AURC361337A - Maintain quality systemsMaintain quality systemsN/A
BSBWOR401A - Establish effective workplace relationshipsEstablish effective workplace relationshipsN/A
BSBPUR402B - Negotiate contractsNegotiate contractsN/A
FNSILA504A - Negotiate and effect settlementNegotiate and effect settlementN/A
BSBITA401A - Design databasesDesign databasesN/A
SIRXMER002A - Coordinate merchandise presentationCoordinate merchandise presentationN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 149212 Customer Service Manager 
ASCO (occupation type) Identifier 3399-79 Managing Supervisors (Sales And Service) Nec 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Business Administration,Automotive Industry 
Taxonomy - Occupation N/A Automotive Business Manager,Fixed Operations Manager,Customer Service Manager (Automotive) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149212 Customer Service Manager 02/Feb/2007 
ASCO (occupation type) Identifier 3399-79 Managing Supervisors (Sales And Service) Nec 18/Nov/2005 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 18/Nov/2005 
Qualification/Course Level of Education Identifier 421 Diploma 25/Mar/2009 
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Modification History

Fifteen imported units of competency updated:  

BSBFLM312C replaces BSBFLM312B

BSBWOR404B replaces BSBWOR404A

FNSASIC301C replaces FNSASIC301B

FNSASIC302C replaces FNSASIC302B

FNSORG301A replaces FNSICORG301B

FNSILA502A replaces FNSLOSS502B

FNSILA504A replaces FNSLOSS504B

TLIA4005A replaces TLIA507C

TLIA4031A replaces TLIA3107C

TLIA4032A replaces TLIA3207C

TLIA5058A replaces TLIA5807A

TLIL5019A replaces TLIL5019A

TLIP4028A replaces TLIQ607C

TLIR4001A replaces TLIR107C

TLIR4002A replaces TLIR207C

Description

This qualification covers the skills and knowledge required to undertake leadership and management roles within the automotive industry. It is suitable for entry into senior management roles in all sectors of the automotive industry.

Job roles /employment outcomes 

The Diploma of Automotive Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive industry.

Employment outcomes targeted by this qualification include:

  • business manager
  • small business manager
  • fixed operations manager
  • sales manager
  • sales area manager
  • marketing manager
  • retail store manager
  • parts manager
  • purchasing manager
  • automotive department manager
  • automotive aftermarket distribution manager
  • automotive aftermarket retail sales manager
  • automotive aftermarket warehouse manager.

Application 

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways Information

Pathways into the qualification 

This qualification may be accessed by direct entry. Credit will be granted towards this qualification by those who have completed AUR40105 Certificate IV in Automotive Management or other relevant qualifications.

Pathways from the qualification 

Further training pathways from this qualification may lead to a relevant Advanced Diploma qualification.

Licensing/Regulatory Information

Licensing considerations 

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

Not Applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills for this qualification as identified by the Automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • Communicating with business contacts to promote the goals and objectives of the business
  • Obtaining feedback from colleagues and clients
  • Interpreting and completing business documentation
  • Advising stakeholders of the outcome
  • Communicating information about tasks, processes and events
  • Communicating business and legal requirements, including occupational health and safety (OHS) responsibilities

Teamwork

  • Leading, planning and supervising the performance of team members
  • Developing team cohesion and fostering innovative work practices
  • Supporting, respecting and understanding the views of others
  • Identifying own role and responsibility within a team
  • Undertaking appropriate and effective communication with team members
  • Building and maintaining networks and relationships

Problem solving

  • Accessing and assessing information for accuracy and relevance
  • Evaluating and modifying as required
  • Checking and making required adjustments
  • Using knowledge to solve problems
  • Using a wide range of strategies and techniques to solve problems

Initiative and enterprise

  • Identifying networking opportunities and developing operational strategies to ensure the viability of the business
  • Instigating new or different work practices to improve productivity or service delivery
  • Supporting a continuous improvement environment
  • Identifying issues requiring action and recommending action
  • Making adjustments to improve workplace processes and procedures

Planning and organising

  • Allocating work to meet time and budget constraints
  • Developing plans and schedules
  • Planning for and organising resources

Self-management

  • Prioritising tasks
  • Operating within appropriate time constraints and work standards
  • Demonstrating consistent performance

Learning

  • Participating in professional networks and associations to obtain and maintain personal knowledge and skills
  • Systematically identifying learning and development needs
  • Identifying sources of information to expand knowledge and understanding
  • Recognising limits of own professional expertise and consulting specialists as necessary
  • Accessing manufacturer's manuals/specifications to expand knowledge

Technology

  • Using business technology to access, organise and monitor information

Packaging Rules

Packaging Rules 

To be awarded the Diploma of Automotive Management, competency must be achieved in twenty nine  (29 ) units of competency.

  • three  (3 ) core units of competency
  • twenty six  (26 ) elective units of competency, as specified below.

  • a minimum of twenty  (20 ) elective units of competency from Group A
  • a maximum of six  (6 ) elective units of competency from Group B, drawn from any combination of:
  • units not already chosen from Group A
  • relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III qualifications or higher
  • a minimum of eight  (8 ) elective units must be selected from units aligned to Diploma qualifications or higher
  • a maximum of eight  (8 ) elective units may be selected from units aligned to Certificate III qualifications
  • a maximum of eight  (8 ) elective units may be selected from units aligned to Certificate IV qualifications.

Note :

Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency 

  • Complete the following three  (3 ) units of competency.

AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

AURC561614A

Contribute to business improvement

BSBOHS407A

Monitor a safe workplace

Elective units of competency 

Group A  - Elective units 

  • Complete a minimum of twenty  (20 ) units of competency from the following lists.

Management and administration 

AURA354616A

Determine legal aspects of an automotive service and repair contract

AURA454516A

Determine retail rates of work

AURC359350A

Conduct information sessions

AURC361101A

Adapt work processes to new technologies

AURC361230A

Inspect technical quality of work

AURC361337A

Maintain quality systems

AURC365722A

Estimate complex jobs

BSBADM409A

Coordinate business resources

BSBCRT501A

Originate and develop concepts

BSBCUS501A

Manage quality customer service

BSBFIA401A

Prepare financial reports

BSBFIM501A

Manage budgets and financial plans

BSBFLM312C

Contribute to team effectiveness

BSBFRA403B

Manage relationship with franchisor

BSBHRM402A

Recruit, select and induct staff

BSBHRM505A

Manage remuneration and employee benefits

BSBINM401A

Implement workplace information system

BSBINM501A

Manage an information or knowledge management system

BSBINN502A

Build and sustain an innovative work environment

BSBINN301A

Promote innovation in a team environment

BSBITA401A

Design databases

BSBITU305A

Conduct online transactions

BSBITS401A

Maintain business technology

BSBLED401A

Develop teams and individuals

BSBLED501A

Develop a workplace learning environment

BSBMGT402A

Implement operational plan

BSBMGT403A

Implement continuous improvement

BSBMGT502B

Manage people performance

BSBMGT515A

Manage operational plan

BSBMGT516A

Facilitate continuous improvement

BSBMGT617A

Develop and implement a business plan

BSBOHS509A

Ensure a safe workplace

BSBPUR402B

Negotiate contracts

BSBRES401A

Analyse and present research information

BSBSMB301A

Investigate micro business opportunities

BSBSMB401A

Establish legal and risk management requirements of small business

BSBSMB404A

Undertake small business planning

BSBSMB406A

Manage small business finances

BSBSMB407A

Manage a small team

BSBWOR401A

Establish effective workplace relationships

BSBWOR402A

Promote team effectiveness

BSBWOR404B

Develop work priorities

BSBWOR501A

Manage personal work priorities and professional development

BSBWOR502A

Ensure team effectiveness

FNSORG301A

Administer fixed asset register

FNSILA502A

Evaluate collected information

FNSILA504A

Negotiate and effect settlement

MSAENV472B

Implement and monitor environmentally sustainable work practices

MSAENV672B

Develop workplace policy and procedures for sustainability

SIRXRSK004A

Control store security/loss

TAEASS401A

Plan assessment activities and processes

TAEASS402A

Assess competence

TAEASS403B

Participate in assessment validation

TAEDEL301A

Provide work skill instruction

TAEDEL401A

Plan, organise and deliver group-based learning

TLIP4028A

Administer international trading account

Sales , warehousing , purchasing and storage 

AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

AURC362721A

Establish customer requirements of a complex nature

AURC362807A

Build customer relations

AURC363337A

Maintain business image

AURC456633A

Investigate and assess automotive insurance claims

AURC456661A

Recover claim losses

AURC463238B

Manage complex customer issues

AURS338216A

Determine used motor vehicle stock requirements

AURS342369A

Wholesale used motor vehicle stock

BSBCUS401A

Coordinate implementation of customer service strategies

BSBMKG402B

Analyse consumer behaviour for specific markets

BSBMKG501B

Identify and evaluate marketing opportunities

BSBMKG507A

Interpret market trends and developments

BSBMKG608A

Develop organisational marketing objectives

BSBMKG609A

Develop a marketing plan

FNSASIC301C

Establish client relationship and analyse needs

FNSASIC302C

Develop, present and negotiate client solutions

SIRXINV004A

Buy merchandise

SIRXINV005A

Control inventory

SIRXMER002A

Coordinate merchandise presentation

SIRXMER004A

Manage merchandise and store presentation

SIRXPRO002A

Implement product recalls

TLIA4031A

Consolidate freight

TLIA4032A

Organise transport of freight or goods

TLIA4005A

Check and evaluate records and documentation

TLIA5058A

Manage facility and inventory requirements

TLIL5019A

Implement and monitor transport logistics

TLIR4001A

Monitor supplier performance

TLIR4002A

Source goods/services and evaluate contractors

Group B  - Other elective units 

  • The balance of units, to a maximum of six  (6 ), may be drawn from any combination of:
  • units not already chosen from Group A
  • relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III qualifications or higher.