Qualification details

AUR40112 - Certificate IV in Automotive Management (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 17/Jan/2013

Usage recommendation:
Supersedes AUR40105 - Certificate IV in Automotive Management16/Jan/2013
Is superseded by and equivalent to AUR40116 - Certificate IV in Automotive Management 13/Apr/2016

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
AURAAA4002 - Determine retail rates for workDetermine retail rates for work Elective
AURACA3003 - Build customer relationsBuild customer relations Core
AURAEA4004 - Manage environmental compliance in an automotive workplaceManage environmental compliance in an automotive workplace Core
AURAKA3002 - Adapt work processes to new technologiesAdapt work processes to new technologies Elective
AURALA3001 - Determine legal aspects of an automotive service and repair contractDetermine legal aspects of an automotive service and repair contract Elective
AURAMA3003 - Conduct information sessionsConduct information sessions Elective
AURAMA3004 - Maintain business imageMaintain business image Core
AURAMA4005 - Manage complex customer issuesManage complex customer issues Core
AURAQA3003 - Maintain quality systemsMaintain quality systems Elective
BSBITS401B - Maintain business technologyMaintain business technology Elective
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SchemeCodeClassification value
ANZSCO Identifier 149212 Customer Service Manager 
ASCO (occupation type) Identifier 3399-79 Managing Supervisors (Sales And Service) Nec 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Automotive Service and Repair 
Taxonomy - Occupation N/A Motorcycle Salesperson,Workplace Manager,Parts Manager,Automotive Business Manager,Farm Machinery Salesperson 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149212 Customer Service Manager 07/Aug/2013 
ASCO (occupation type) Identifier 3399-79 Managing Supervisors (Sales And Service) Nec 07/Aug/2013 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 07/Aug/2013 
Qualification/Course Level of Education Identifier 511 Certificate IV 17/Jan/2013 
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Modification History



Release 1 

Replaces AUR40105 Certificate IV in Automotive Management


This qualification covers the skills and knowledge required to perform management roles in an automotive retail, service and repair environment.

Job roles and employment outcomes 

The Certificate IV in Automotive Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive retail, service and repair industry.

Job roles related to this qualification include:

  • business manager
  • sales manager
  • customer service manager
  • workplace manager
  • parts manager


This qualification is suitable for an Australian Apprenticeship pathway.

Pathways Information

Pathways into the qualification 

Credit will be granted towards this qualification to those who have completed AUR30112 Certificate III in Automotive Administration, AUR31012 Certificate III in Automotive Sales or other relevant qualifications.

Pathways from the qualification  

Further training pathways from this qualification include AUR50112 Diploma of Automotive Management or other relevant qualifications.

Licensing/Regulatory Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

This qualification may be accessed by direct entry.

Employability Skills Summary


The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry/enterprise requirements for this qualification include: 


  • communicating with colleagues and customers to gather information about their needs
  • listening to and following complex oral instructions
  • reading, interpreting, writing and presenting reports
  • writing clear and detailed instructions
  • negotiating effectively
  • reading, interpreting and questioning legal, financial and other business documentation


  • working within own role to support team activities
  • referring queries to colleagues
  • identifying and using the strengths of other team members
  • providing coaching, mentoring and feedback to other team members to develop skills and knowledge related to vehicle loss assessment
  • working with vehicle repairers

Problem solving 

  • finding, analysing and interpreting data
  • determining appropriate strategies to complete tasks in a timely and efficient manner
  • diagnosing customer issues and taking action to resolve them
  • applying a range of problem-solving strategies
  • seeking information from various sources to determine causes of problem
  • using numerical skills to calculate costs and prices of vehicle systems and components

Initiative and enterprise 

  • contributing to the strategic direction of the enterprise
  • identifying learning opportunities to improve work practices
  • evaluating tasks to improve efficiency
  • suggesting improvements to the structure and design of existing systems
  • developing innovative solutions to business challenges
  • identifying business opportunities

Planning and organising 

  • organising loss assessment information
  • organising resources, equipment and timelines
  • planning for contingencies
  • organising work schedules and meetings
  • developing operational procedures for the business
  • identifying performance measures for the business


  • evaluating own performance and identifying areas for improvement
  • managing time to independently complete tasks
  • planning and reviewing own work
  • using judgement and discretion with confidential information


  • participating in professional networks and associations to obtain and maintain knowledge and skills
  • actively participating in coaching and mentoring sessions to improve standards of service provision
  • contributing to the learning of team members
  • seeking assistance and expert advice on financial, legal and/or technical aspects of the job
  • seeking out and learning new ideas, skills and techniques


  • keeping abreast of latest technology related to automotive management
  • using business technology to collect, analyse and provide information
  • applying business technology for communication, planning, financial management and operating the business

Packaging Rules

To be awarded this qualification, competency must be demonstrated in 10 units  of competency, consisting of:

  • 6 core units 


  • 4 elective units  of which:
  • up to 4  elective units may be chosen from the elective units listed below
  • up to 2  elective units may be chosen from a Certificate III qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units 

Unit code 

Unit title 

Common - Sales and Marketing 


Build customer relations

Common - Electrical 


Manage environmental compliance in an automotive workplace

Common - Management, Leadership and Supervision 


Maintain business image


Manage complex customer issues

Imported Units 


Manage a small team


Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective units  

Unit code 

Unit title 

Common - Administration 


Determine retail rates for work

Common - Information Technology 


Adapt work processes to new technologies

Common - Regulatory or Legal 


Determine legal aspects of an automotive service and repair contract

Common - Management, Leadership and Supervision 


Conduct information sessions

Common - Quality 


Maintain quality systems

Imported Units 


Maintain business technology


Manage small business finances


Establish effective workplace relationships


Develop work priorities


Develop, present and negotiate client solutions


Mentor in the workplace

Custom Content Section

Not applicable.

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