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Qualification details

AUR40105 - Certificate IV in Automotive Management (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by AUR40112 - Certificate IV in Automotive ManagementN 16/Jan/2013

Releases:
ReleaseRelease date
2 (this release) 20/Dec/2011
(View details for release 1) 21/Jun/2011

Delivery:
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Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
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BSBITS401A - Maintain business technologyMaintain business technologySupersededN/A
BSBMKG502B - Establish and adjust the marketing mixEstablish and adjust the marketing mixSupersededN/A
TLIP4028A - Administer international trading accountsAdminister international trading accountsSupersededN/A
AURC456661A - Recover claim lossesRecover claim lossesDeletedN/A
BSBINN301A - Promote innovation in a team environmentPromote innovation in a team environmentSupersededN/A
TLIA4031A - Consolidate freightConsolidate freightSupersededN/A
BSBLED401A - Develop teams and individualsDevelop teams and individualsSupersededN/A
AURC561614A - Contribute to business improvementContribute to business improvementSupersededN/A
BSBWOR402A - Promote team effectivenessPromote team effectivenessSupersededN/A
AURA454516A - Determine retail rates for workDetermine retail rates for workSupersededN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 149212 Customer Service Manager 
ASCO (occupation type) Identifier 3399-79 Managing Supervisors (Sales And Service) Nec 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Insurance,Automotive Industry,Customer Service 
Taxonomy - Occupation N/A Automotive Purchasing Manager,Vehicle Insurance Assessor,Customer Service Manager (Automotive) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149212 Customer Service Manager 02/Feb/2007 
ASCO (occupation type) Identifier 3399-79 Managing Supervisors (Sales And Service) Nec 18/Nov/2005 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 18/Nov/2005 
Qualification/Course Level of Education Identifier 511 Certificate IV 25/Mar/2009 
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Modification History

Fifteen imported units of competency updated: 

BSBFLM312C replaces BSBFLM312B

BSBWOR404B replaces BSBWOR404A

FNSASIC301C replaces FNSASIC301B

FNSASIC302C replaces FNSASIC302B

FNSORG301A replaces FNSICORG301B

FNSILA502A replaces FNSLOSS502B

FNSILA504A replaces FNSLOSS504B

TLIA4005A replaces TLIA507C

TLIA4031A replaces TLIA3107C

TLIA4032A replaces TLIA3207C

TLIA5058A replaces TLIA5807A

TLIL5019A replaces TLIL5019A

TLIP4028A replaces TLIQ607C

TLIR4001A replaces TLIR107C

TLIR4002A replaces TLIR207C

One imported unit of competency title updated: 

BSBSMB401A

Description

This qualification covers the skills and knowledge required to perform management roles in an automotive retail, service and repair environment.

Job roles /employment outcomes 

The Certificate IV in Automotive Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive retail, service and repair industry.

Employment outcomes targeted by this qualification include:

  • business manager
  • sales manager
  • customer service manager.

Application 

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways Information

Pathways into the qualification 

This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR30105 Certificate III in Automotive Administration, AUR31005 Certificate III in Automotive Sales or other relevant qualifications.

Pathways from the qualification 

Further training pathways from this qualification include AUR50105 Diploma of Automotive Management or other relevant qualifications.

Licensing/Regulatory Information

Licensing considerations 

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

Not Applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills as identified by the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication
  • Communicating with colleagues and customers to gather information about their needs and to promote products and services
  • Listening to and following complex oral instructions
  • Reading, interpreting, writing and presenting reports
  • Writing clear and detailed instructions
  • Negotiating effectively
  • Reading, interpreting and questioning legal, financial, marketing and other business documentation

Teamwork
  • Supporting team members in developing skills and knowledge relating to products and services
  • Working within own role to support team activities
  • Referring queries to colleagues
  • Identifying and utilising the strengths of other team members
  • Providing coaching, mentoring and feedback to members of the team

Problem solving
  • Finding, analysing and interpreting data which may be incomplete or have discrepancies
  • Determining appropriate strategies to complete tasks in a time efficient manner
  • Diagnosing customer service complaints and taking steps to improve the service
  • Applying a range of problem-solving strategies
  • Seeking information from various sources to determine the cause of the problem
  • Using numeracy skills to calculate costs, prices and cash flow projections

Initiative and enterprise
  • Contributing to strategic direction of enterprise
  • Identifying learning opportunities to improve work practices
  • Evaluating tasks to improve efficiency
  • Suggesting improvements to the structure and design of existing systems
  • Developing innovative solutions to business challenges
  • Identifying business opportunities

Planning and organising
  • Organising information relating to products and/or services
  • Organising resources, equipment and timelines
  • Planning for contingencies
  • Organising work schedules and meetings
  • Participating in development of the business plan
  • Developing operational procedures for the business
  • Identifying performance measures for the business

Self-management
  • Evaluating own performance and identifying areas for improvement
  • Managing time to independently complete tasks
  • Planning and reviewing own work
  • Using judgement and discretion with confidential information

Learning
  • Participating in professional networks and associations to obtain and maintain knowledge and skills
  • Actively participating in coaching and mentoring sessions to improve standards of service provision
  • Contributing to the learning of team members
  • Seeking assistance and expert advice on financial, legal and/or technical aspects of the business
  • Seeking out and learning new ideas, skills and techniques

Technology
  • Using business technology to collect, analyse and provide information
  • Maintaining existing business technology and planning for future requirements
  • Applying business technology for communication, planning, financial management, marketing and operating the business
  • Comparing and purchasing new business technology

Packaging Rules

Packaging Rules 

To be awarded the Certificate IV in Automotive Management, competency must be achieved in twenty  (20 ) units of competency.

  • two  (2 ) core units of competency
  • eighteen  (18 ) elective units of competency, as specified below.

  • a minimum of fifteen  (15 ) elective units of competency from Group A
  • a maximum of three  (3 ) elective units of competency from Group B, drawn from any combination of:
  • units not already chosen from Group A
  • relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III, IV and Diploma qualifications
  • a maximum of eight  (8 ) elective units may be selected from units aligned to Certificate III qualifications
  • maximum of two  (2 ) elective units may be selected from units aligned to Diploma qualifications.

Note :

Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency 

  • Complete the following the two  (2 ) units of competency.

AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

BSBOHS407A

Monitor a safe workplace

Elective units of competency 

Group A  - Elective units 

  • Complete a minimum of fifteen  (15 ) units of competency from the following list.

AURA354616A

Determine legal aspects of an automotive service and repair contract

AURA454516A

Determine retail rates for work

AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

AURC359350A

Conduct information sessions

AURC361101A

Adapt work processes to new technologies

AURC361230A

Inspect technical quality of work

AURC361337A

Maintain quality systems

AURC362721A

Establish customer requirements of a complex nature

AURC362807A

Build customer relations

AURC363337A

Maintain business image

AURC365722A

Estimate complex jobs

AURC456633A

Investigate and assess automotive insurance claims

AURC456661A

Recover claim losses

AURC463238B

Manage complex customer issues

AURC561614A

Contribute to business improvement

AURS338216A

Determine used motor vehicle stock requirements

AURS342369A

Wholesale used motor vehicle stock

BSBADM409A

Coordinate business resources

BSBCRT501A

Originate and develop concepts

BSBCUS401A

Coordinate implementation of customer service strategies

BSBCUS501A

Manage quality customer service

BSBFIA401A

Prepare financial reports

BSBFIM501A

Manage budgets and financial plans

BSBFLM312C

Contribute to team effectiveness

BSBFRA403B

Manage relationship with franchisor

BSBHRM402A

Recruit, select and induct staff

BSBHRM505A

Manage remuneration and employee benefits

BSBINM401A

Implement workplace information system

BSBINM501A

Manage an information or knowledge management system

BSBINN301A

Promote innovation in a team environment

BSBINN502A

Build and sustain an innovative work environment

BSBITA401A

Design databases

BSBITU305A

Conduct online transactions

BSBITS401A

Maintain business technology

BSBLED401A

Develop teams and individuals

BSBLED501A

Develop a workplace learning environment

BSBMGT402A

Implement operational plan

BSBMGT403A

Implement continuous improvement

BSBMGT502B

Manage people performance

BSBMGT515A

Manage operational plan

BSBMGT516A

Facilitate continuous improvement

BSBMGT617A

Develop and implement a business plan

BSBMKG402B

Analyse consumer behaviour for specific markets

BSBMKG502B

Identify and evaluate marketing opportunities

BSBMKG507A

Interpret market trends and developments

BSBOHS509A

Ensure a safe workplace

BSBPUR402B

Negotiate contracts

BSBRES401A

Analyse and present research information

BSBSMB301A

Investigate micro business opportunities

BSBSMB401A

Establish legal and risk management requirements of small business

BSBSMB404A

Undertake small business planning

BSBSMB406A

Manage small business finances

BSBSMB407A

Manage a small team

BSBWOR401A

Establish effective workplace relationships

BSBWOR402A

Promote team effectiveness

BSBWOR404B

Develop work priorities

BSBWOR501A

Manage personal work priorities and professional development

BSBWOR502A

Ensure team effectiveness

FNSASIC301C

Establish client relationship and analyse needs

FNSASIC302C

Develop, present and negotiate client solutions

FNSORG301A

Administer fixed asset register

FNSILA502A

Evaluate collected information

FNSILA504A

Negotiate and effect settlement

MSAENV472B

Implement and monitor environmentally sustainable work practices

SIRXMER004A

Manage merchandise and store presentation

SIRXINV004A

Buy merchandise

SIRXINV005A

Control inventory

SIRXMER002A

Coordinate merchandise presentation

SIRXPRO002A

Implement product recalls

SIRXRSK004A

Control store security/loss

TAEASS401A

Plan assessment activities and processes

TAEASS402A

Assess competence

TAEASS403A

Participate in assessment validation

TAEDEL301A

Provide work skill instruction

TAEDEL401A

Plan, organise and deliver group-based learning

TLIA4031A

Consolidate freight

TLIA4032A

Organise transport of freight or goods

TLIA4005A

Check and evaluate records and documentation

TLIA5058A

Manage facility and inventory requirements

TLIL5019A

Implement and monitor transport logistics

TLIP4028A

Administer international trading accounts

TLIR4001A

Monitor supplier performance

TLIR4002A

Source goods/services and evaluate contractors

Group B  - Other electives 

  • The balance of units, to a maximum of three  (3 ), may be drawn from any combination of:
  • units not already chosen from Group A
  • relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III, IV and Diploma qualifications.
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