Qualification details

Release 

Comment 

Release 1 

Replaces AUR31005 Certificate III in Automotive Sales

Release 2 

BSBSLS402A superseded by BSBSLS407A
BSBSLS403A superseded by BSBSLS408A

Units removed from Specialist Elective Units:
BSBSLS404A
BSBSLS405A

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills for this qualification as identified by the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication 

• clearly communicating workplace verbal and non-verbal information to others, including use of automotive terms
• collecting, analysing and organising information
• completing workplace reports
• communicating ideas and information to workplace colleagues
• using and contributing to workplace procedures
• maintaining workplace records
• communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
• communicating with people who speak languages other than English and in a cross-cultural context
• interpreting needs of internal and external clients
• reading and interpreting workplace-related documentation
• writing to audience needs

Teamwork 

• identifying and describing own role and role of others
• working in a team to provide office administration services
• working with diverse individuals and groups
• applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving 

• recognising a workplace problem or potential problem and taking action
• determining problems needing priority action
• referring problems outside area of responsibility to appropriate person and suggesting possible causes
• seeking information and assistance as required to solve problems
• using a range of problem-solving techniques
• taking action to resolve concerns
• developing practical responses to common breakdowns in workplace systems and procedures
• rectifying discrepancies or errors in documentation and transactions

Initiative and enterprise 

• adapting to new and emerging situations in the workplace
• being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising 

• prioritising actions to achieve required outcomes
• planning own work requirements
• identifying tasks to achieve team goals
• allocating resources to workplace tasks and requirements
• collecting, analysing and organising workplace data
• identifying risk factors and taking action to minimise risk
• organising meeting schedules for clients and colleagues and negotiating alternative arrangements
• planning for contingencies
• planning information and documentation requirements
• using and determining required resources

Self-management 

• selecting and using appropriate equipment, materials, processes and procedures
• recognising limitations and seeking timely advice
• planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
• following workplace documentation, such as codes of practice and operating procedures
• projecting a professional image when representing the organisation
• taking personal responsibility at the appropriate level
• working ethically when dealing with financial transactions

Learning 

• asking questions to gain information
• identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
• participating in self-improvement activities
• participating in development of workplace continuous improvement strategies
• helping others develop competency

Technology 

• selecting and using appropriate equipment and materials
• using business technology, such as software programs for word processing, spreadsheets, presentations and scheduling

Unit code 

Unit title 

Common – Sales and Marketing 

AURACA2001

Establish relations with customers

Common – Environment 

AURAEA2002

Apply environmental and sustainability best practice in an automotive workplace

Common – Foundation Skills 

AURAFA2004

Solve routine problems in an automotive workplace

Common – Management, Leadership and Supervision 

AURAMA3004

Maintain business image

Common – Health and Safety 

AURASA2002

Apply safe working practices in an automotive workplace

Sales and Parts, Administration and Management – Administration 

AURSAA2001

Process customer complaints

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2005

Sell products

AURSCA2006

Promote products and services

Sales and Parts, Administration and Management – Regulatory or Legal 

AURSLA2001

Apply legal requirements relating to product sales

Imported Units 

BSBITU305A

Conduct online transactions

Unit code 

Unit title 

Electrical – Technical – Electrical and Electronic 

AURETR3025

Test, charge and replace batteries

Sales and Parts, Administration and Management – Support and Logistics 

AURSBA2001

Carry out warehousing procedures

AURSBA3002

Apply automotive parts interpretation process

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2001

Select automotive parts and products

Imported Units 

BSBPRO401A

Develop product knowledge

BSBWOR204A

Use business technology

SIRXINV002A

Maintain and order stock

SIRXMER201

Merchandise products

TLIA2012A

Pick and process orders

Unit code 

Unit title 

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2002

Present stock and sales area

AURSCA2003

Apply sales procedures

AURSCA3007

Determine used motor vehicle stock requirements

AURSCA3008

Wholesale used motor vehicle stock

AURSCA3009

Provide vehicle technology information

Imported Units 

BSBSLS407A

Identify and plan sales prospects

BSBSLS408A

Present, secure and support sales solutions

Unit code 

Unit title 

Common – Sales and Marketing 

AURACA3003

Build customer relations

Common – Foundation Skills 

AURAFA2001

Use numbers in an automotive workplace

AURAFA2002

Read in an automotive workplace

AURAFA2003

Communicate effectively in an automotive workplace

Common – Management, Leadership and Supervision  

AURAMA2002

Communicate business information

AURAMA3003

Conduct information sessions

Common – Quality 

AURAQA2001

Contribute to quality work outcomes

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2001

Select automotive parts and products

AURSCA2002

Present stock and sales area

AURSCA2004

Carry out cash, credit and funds transfers

AURSCA3007

Determine used motor vehicle stock requirements

AURSCA3008

Wholesale used motor vehicle stock

Sales and Parts, Administration and Management – Sales and Marketing – Paint 

AURSCP2001

Provide information to customers on automotive refinishing products

Imported Units 

BSBFIA301A

Maintain financial records

SIRXCCS201

Apply point-of-sale handling procedures

SIRXFIN201

Balance and secure point-of-sale terminal

SIRXICT001A

Operate retail technology

SIRXINV001A

Perform stock control procedures

SIRXMER303

Coordinate merchandise presentation

TAEDEL301A

Provide work skill instruction

TLIA2012A

Pick and process orders

TLIA2020A

Replenish stock