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Qualification details

AUR31012 - Certificate III in Automotive Sales (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes AUR31005 - Certificate III in Automotive Sales16/Jan/2013
Is superseded by and equivalent to AUR31016 - Certificate III in Automotive Sales 13/Apr/2016

Releases:
ReleaseRelease date
2 (this release) 15/Aug/2013
(View details for release 1) 17/Jan/2013

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
AURSLA2001 - Apply legal requirements relating to product saleApply legal requirements relating to product saleCore
AURACA3003 - Build customer relationsBuild customer relationsElective
BSBWOR204A - Use business technologyUse business technologyElective
AURSCA2001 - Select automotive parts and productsSelect automotive parts and productsElective
AURAMA2002 - Communicate business informationCommunicate business informationElective
SIRXFIN201 - Balance and secure point-of-sale terminalBalance and secure point-of-sale terminalElective
BSBSLS407A - Identify and plan sales prospectsIdentify and plan sales prospectsElective
AURETR3025 - Test, charge and replace batteriesTest, charge and replace batteriesElective
AURAFA2003 - Communicate effectively in an automotive workplaceCommunicate effectively in an automotive workplaceElective
SIRXMER303 - Coordinate merchandise presentationCoordinate merchandise presentationElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Automotive Service and Repair 
Taxonomy - Occupation N/A Farm Machinery Salesperson,Motorcycle Salesperson,Aftermarket Salesperson 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 07/Aug/2013 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 07/Aug/2013 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 07/Aug/2013 
Qualification/Course Level of Education Identifier 514 Certificate III 17/Jan/2013 
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Modification History

Release 

Comment 

Release 1 

Replaces AUR31005 Certificate III in Automotive Sales

Release 2 

BSBSLS402A superseded by BSBSLS407A
BSBSLS403A superseded by BSBSLS408A

Units removed from Specialist Elective Units:
BSBSLS404A
BSBSLS405A

Description

This qualification covers the skills and knowledge required to perform sales-related tasks in the automotive retail, service or repair industry.

Job roles and employment outcomes 

The Certificate III in Automotive Sales prepares new employees or recognises and develops existing workers who are performing general sales and marketing functions in an automotive retail, service or repair business.

Job roles related to this qualification include:

  • parts interpreter
  • vehicle salesperson
  • farm machinery salesperson
  • motorcycle salesperson.

Application 

This qualification is suitable for an Australian traineeship pathway.

Pathways Information

Pathways into the qualification 

Credit will be granted towards this qualification to those who have completed AUR21112 Certificate II in Automotive Sales in this Training Package or other relevant qualifications.

Pathways from the qualification  

Further training pathways from this qualification include AUR40112 Certificate IV in Automotive Management or other relevant qualifications.

Licensing/Regulatory Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

This qualification may be accessed by direct entry.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills for this qualification as identified by the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication 

  • clearly communicating workplace verbal and non-verbal information to others, including use of automotive terms
  • collecting, analysing and organising information
  • completing workplace reports
  • communicating ideas and information to workplace colleagues
  • using and contributing to workplace procedures
  • maintaining workplace records
  • communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
  • communicating with people who speak languages other than English and in a cross-cultural context
  • interpreting needs of internal and external clients
  • reading and interpreting workplace-related documentation
  • writing to audience needs

Teamwork 

  • identifying and describing own role and role of others
  • working in a team to provide office administration services
  • working with diverse individuals and groups
  • applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving 

  • recognising a workplace problem or potential problem and taking action
  • determining problems needing priority action
  • referring problems outside area of responsibility to appropriate person and suggesting possible causes
  • seeking information and assistance as required to solve problems
  • using a range of problem-solving techniques
  • taking action to resolve concerns
  • developing practical responses to common breakdowns in workplace systems and procedures
  • rectifying discrepancies or errors in documentation and transactions

Initiative and enterprise 

  • adapting to new and emerging situations in the workplace
  • being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising 

  • prioritising actions to achieve required outcomes
  • planning own work requirements
  • identifying tasks to achieve team goals
  • allocating resources to workplace tasks and requirements
  • collecting, analysing and organising workplace data
  • identifying risk factors and taking action to minimise risk
  • organising meeting schedules for clients and colleagues and negotiating alternative arrangements
  • planning for contingencies
  • planning information and documentation requirements
  • using and determining required resources

Self-management 

  • selecting and using appropriate equipment, materials, processes and procedures
  • recognising limitations and seeking timely advice
  • planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
  • following workplace documentation, such as codes of practice and operating procedures
  • projecting a professional image when representing the organisation
  • taking personal responsibility at the appropriate level
  • working ethically when dealing with financial transactions

Learning 

  • asking questions to gain information
  • identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
  • participating in self-improvement activities
  • participating in development of workplace continuous improvement strategies
  • helping others develop competency

Technology 

  • selecting and using appropriate equipment and materials
  • using business technology, such as software programs for word processing, spreadsheets, presentations and scheduling

Packaging Rules

To be awarded this qualification, competency must be achieved in 20 units  of competency, consisting of:

  • 10 core units  

plus

  • 6 specialist elective units  in one  of the selected specialist groups relating to occupational streams

plus

  • 4 general elective units , of which:
  • up to 4  elective units may be chosen from the elective units listed below
  • up to 4  elective units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units  

Unit code 

Unit title 

Common – Sales and Marketing 

AURACA2001

Establish relations with customers

Common – Environment 

AURAEA2002

Apply environmental and sustainability best practice in an automotive workplace

Common – Foundation Skills 

AURAFA2004

Solve routine problems in an automotive workplace

Common – Management, Leadership and Supervision 

AURAMA3004

Maintain business image

Common – Health and Safety 

AURASA2002

Apply safe working practices in an automotive workplace

Sales and Parts, Administration and Management – Administration 

AURSAA2001

Process customer complaints

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2005

Sell products

AURSCA2006

Promote products and services

Sales and Parts, Administration and Management – Regulatory or Legal 

AURSLA2001

Apply legal requirements relating to product sales

Imported Units 

BSBITU305A

Conduct online transactions

Specialist elective units 

Group A: Parts Interpreting 

Unit code 

Unit title 

Electrical – Technical – Electrical and Electronic 

AURETR3025

Test, charge and replace batteries

Sales and Parts, Administration and Management – Support and Logistics 

AURSBA2001

Carry out warehousing procedures

AURSBA3002

Apply automotive parts interpretation process

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2001

Select automotive parts and products

Imported Units 

BSBPRO401A

Develop product knowledge

BSBWOR204A

Use business technology

SIRXINV002A

Maintain and order stock

SIRXMER201

Merchandise products

TLIA2012A

Pick and process orders

Group B: Vehicle, Farm Machinery and Motorcycles Sales 

Unit code 

Unit title 

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2002

Present stock and sales area

AURSCA2003

Apply sales procedures

AURSCA3007

Determine used motor vehicle stock requirements

AURSCA3008

Wholesale used motor vehicle stock

AURSCA3009

Provide vehicle technology information

Imported Units 

BSBSLS407A

Identify and plan sales prospects

BSBSLS408A

Present, secure and support sales solutions

General elective units 

Unit code 

Unit title 

Common – Sales and Marketing 

AURACA3003

Build customer relations

Common – Foundation Skills 

AURAFA2001

Use numbers in an automotive workplace

AURAFA2002

Read in an automotive workplace

AURAFA2003

Communicate effectively in an automotive workplace

Common – Management, Leadership and Supervision  

AURAMA2002

Communicate business information

AURAMA3003

Conduct information sessions

Common – Quality 

AURAQA2001

Contribute to quality work outcomes

Sales and Parts, Administration and Management – Sales and Marketing 

AURSCA2001

Select automotive parts and products

AURSCA2002

Present stock and sales area

AURSCA2004

Carry out cash, credit and funds transfers

AURSCA3007

Determine used motor vehicle stock requirements

AURSCA3008

Wholesale used motor vehicle stock

Sales and Parts, Administration and Management – Sales and Marketing – Paint 

AURSCP2001

Provide information to customers on automotive refinishing products

Imported Units 

BSBFIA301A

Maintain financial records

SIRXCCS201

Apply point-of-sale handling procedures

SIRXFIN201

Balance and secure point-of-sale terminal

SIRXICT001A

Operate retail technology

SIRXINV001A

Perform stock control procedures

SIRXMER303

Coordinate merchandise presentation

TAEDEL301A

Provide work skill instruction

TLIA2012A

Pick and process orders

TLIA2020A

Replenish stock

Custom Content Section

Not applicable.