Modification History
Specialisation removed:
Farm machinery
Two imported units of competency deleted:
THCGTM12A
TLIC107C
Eight imported units of competency updated:
BSBFLM312C replaces BSBFLM312B
TLIA2011A replaces TLIA1107C
TLIA2012A replaces TLIA1207C
TLIA2013A replaces TLIA1307C
TLIA3019A replaces TLIA1907C
TLIA2020A replaces TLIA2007C
TLID2010A replaces TLID1007C
TLILIC2001A replaces TLILIC108A
Description
This qualification covers the skills and knowledge required to perform sales related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.
Job role / employment outcomes
The Certificate III in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who are performing general sales and marketing functions in an automotive retail, service or repair business.
Employment outcomes targeted by this qualification include:
- sales assistant
- customer relations officer
- spare parts salesperson
- service station attendant.
Application
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways Information
Pathways into the qualification
This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR21105 Certificate II in Automotive Sales in this Training Package or other relevant qualifications.
Pathways from the qualification
Further training pathways from this qualification include AUR40105 Certificate IV in Automotive Management or other relevant qualifications.
Additional qualification advice
The Certificate III in Automotive Sales may be attained as a generic qualification, or where a particular occupational outcome is required, may include a specialisation.
The specialisations for this qualification are:
- aftermarket retail operation
- bicycle
- outdoor power equipment
- service station
- replacement parts interpreting
- vehicle.
Advice is provided at the end of this qualification on the recommended units of competency for each specialisation.
Where elective units of competency are packaged to suit a particular industry sector or occupational outcome, Registered Training Organisations (RTOs) might issue, for example, a:
Certificate III in Automotive Sales (specialising in farm machinery) |
OR |
Certificate III in Automotive Sales (farm machinery) |
It should be noted that a qualification with a specialisation does not change the title of the qualification, although RTOs may choose to record the specialisation below the title.
Licensing/Regulatory Information
Licensing considerations
There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.
Entry Requirements
Not Applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
|
The following table contains a summary of the Employability Skills for this qualification as identified by the sales sector of the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. |
|
Employability Skill |
Industry /enterprise requirements for this qualification include : |
Communication |
|
Teamwork |
|
Problem solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Packaging Rules
Packaging Rules
To be awarded the Certificate III in Automotive Sales, competency must be achieved in twenty eight (28 ) units of competency.
- seven (7 ) core units of competency
- twenty one (21 ) elective units of competency, as specified below.
- a minimum of eighteen (18 ) elective units of competency from Group A
- a maximum of three (3 ) elective units of competency from Group B.
Note that:
- a maximum of eleven (11 ) elective units may be selected from units aligned to Certificate II qualifications
- a maximum of two (2 ) elective units may be selected from units aligned to Certificate IV qualifications
- up to five (5 ) elective units may be chosen from other qualifications in this Training Package, other endorsed Training Packages and accredited courses, as described in Groups A and B.
Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.
Core units of competency
- Complete the following seven (7 ) units of competency.
AURC270103A |
Apply safe working practices |
AURC270421A |
Establish relations with customers |
AURC270688A |
Work effectively with others |
AURC270789A |
Communicate effectively in the workplace |
AURC272003A |
Apply environmental regulations and best practice in a workplace or business |
AURS241769A |
Sell product(s) |
BSBCUS201A |
Deliver a service to customers |
Elective units of competency
Group A - Elective units
- Complete a minimum of eighteen (18 ) units of competency from the following list.
Sales and marketing |
Prerequisites |
|
AURC362807A |
Build customer relations |
|
AURC363337A |
Maintain business image |
|
AURS238127A |
Identify and select automotive parts and products |
|
AURS238150A |
Present stock and sales area |
|
AURS238154A |
Provide information to customers on automotive refinishing products |
|
AURS239508A |
Carry out warehousing procedures |
|
AURS241303A |
Apply sales procedures |
|
AURS241608A |
Carry out cash and/or credit/funds transfer transactions |
|
AURS241803A |
Apply legal requirements relating to product sales |
|
AURS242621A |
Promote products and services |
|
AURS252290A |
Process customer complaints |
|
AURS338103A |
Apply automotive parts interpretation process |
|
AURS338216A |
Determine used motor vehicle stock requirements |
|
AURS342369A |
Wholesale used motor vehicle stock |
|
AURS344330A |
Inspect, appraise and purchase used motor vehicles to supplement stock for sale |
|
BSBCUS301A |
Deliver and monitor a service to customers |
|
BSBCUS401A |
Coordinate implementation of customer service strategies |
|
BSBPRO401A |
Develop product knowledge |
|
BSBSLS402A |
Identify sales prospects |
|
BSBSLS403A |
Present a sales solution |
|
BSBSLS404A |
Secure prospect commitment |
|
BSBSLS405A |
Support post-sale activities |
|
BSBSMB301A |
Investigate micro business opportunities |
|
LGAGOVA406A |
Implement personal marketing plan |
|
MSAPMSUP204A |
Pack products or materials |
|
SIRRFSA001A |
Apply retail food safety practices |
|
SIRRFSA002A |
Monitor food safety program |
SIRRFSA001A |
SIRRRPK003A |
Advise on fast food products |
SIRRFSA001A |
SIRXCCS001A |
Apply point-of-sale handling procedures |
|
SIRXFIN001A |
Balance point-of-sale terminal |
|
SIRXICT001A |
Operate retail technology |
|
SIRXICT003A |
Operate retail information technology systems |
|
SIRXINV001A |
Perform stock control procedures |
|
SIRXINV002A |
Maintain and order stock |
|
SIRXINV004A |
Buy merchandise |
|
SIRXMER001A |
Merchandise products |
|
SIRXMER002A |
Coordinate merchandise presentation |
|
SIRXSLS003A |
Coordinate sales performance |
|
TLIA2012A |
Pick and process orders |
|
TLIA2013A |
Receive goods |
|
TLIA2020A |
Replenish stock |
|
TLIA2011A |
Package goods |
|
TLIA3019A |
Organise receival operations |
Bicycles |
|
AURB211304B |
Assemble bicycles |
AURB211305A |
Assemble box bicycle for retail sale |
AURB212171A |
Service and repair bicycle mechanical braking systems |
AURB212370B |
Service bicycle hydraulic braking systems |
AURB214670B |
Service bicycle drivetrain systems |
AURB215672A |
Service bicycle steering systems |
AURB216672A |
Service bicycle suspension systems |
AURB218168B |
Remove, repair and fit bicycle tyres |
AURB218267A |
Service bicycle wheels and hubs |
AURB232265B |
Fit and adjust bicycle accessories |
AURB254401A |
Select and adjust bicycle to fit rider |
AURB311401A |
Restore a bicycle |
AURB312366B |
Repair bicycle hydraulic braking systems |
AURB314666B |
Repair bicycle drivetrain systems |
AURB315646A |
Repair/overhaul bicycle steering systems |
AURB316646A |
Repair/overhaul bicycle suspension systems |
AURB318207B |
Design and build bicycle wheels |
AURB318267A |
Repair/overhaul bicycle wheels and hubs |
AURB318301A |
Service electric power assist bicycles |
AURB328267A |
Service and repair bicycle frames |
AURB332301A |
Specify and select components for a custom bicycle |
AURB354501A |
Provide mechanical support to cycling events |
AURB354601A |
Conduct cycling proficiency training |
AURB428201A |
Design and build a bicycle frame |
AURB428202A |
Assess carbon fibre frames for repair |
Common |
|
AURC251677A |
Use numbers in the workplace |
AURC252327A |
Identify, clarify and resolve problems |
AURC261314A |
Contribute to quality work outcomes |
AURC270889A |
Communicate business information |
AURC359350A |
Conduct information sessions |
AURC361230A |
Inspect technical quality of work |
BSBADM307B |
Organise schedules |
BSBADM311A |
Maintain business resources |
BSBCMN311B |
Maintain workplace safety |
BSBFIA301A |
Maintain financial records |
BSBFLM309C |
Support continuous improvement systems and processes |
BSBFLM312C |
Contribute to team effectiveness |
BSBINM301A |
Organise workplace information |
BSBINN301A |
Promote innovation in a team environment |
BSBITU301A |
Create and use databases |
BSBITU305A |
Conduct online transactions |
BSBOHS407A |
Monitor a safe workplace |
BSBRES401A |
Analyse and present research information |
BSBSMB407A |
Manage a small team |
BSBWOR204A |
Use business technology |
BSBWOR301A |
Organise personal work priorities and development |
HLTFA301B |
Apply first aid |
SIRXFIN003A |
Produce financial reports |
SIRXOHS002A |
Maintain store safety |
SIRXRSK001A |
Minimise theft |
SIRXRSK002A |
Maintain store security |
Equipment operation |
|
TLID2010A |
Operate a forklift |
TLILIC2001A |
Licence to operate a forklift truck |
Environment and sustainability |
|
AURC472082A |
Plan and manage compliance with environmental regulations in a workplace or business |
MSAENV272B |
Participate in environmentally sustainable work practices |
MSAENV472B |
Implement and monitor environmentally sustainable work practices |
General mechanical |
|
AURC252103A |
Apply basic automotive troubleshooting processes |
AURT366108A |
Carry out diagnostic procedures |
AURT200108A |
Carry out servicing operations |
AURT270278A |
Use and maintain workplace tools and equipment |
AURT225667A |
Use and maintain measuring equipment |
AURT365130A |
Inspect vehicle systems and determine preferred repair action |
Open electives |
|
A maximum of two (2 ) Group A elective units may be chosen from other units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate IV. |
Group B - Other elective units
- The balance of units, to a maximum of three (3 ), may be drawn from any combination of:
- Group B elective list
- units not already chosen from Group A
- relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II, III and IV qualifications.
Specialisation advice
Unit selection for a particular occupational stream must adhere to the packaging rules specified above. Examples of appropriate elective units for particular outcomes are provided below.
Note: A specialisation does not alter the title of the qualification although RTOs may choose to record the specialist occupational stream. Refer to Additional qualification advice .
Aftermarket retail operation
The following five (5) units are recommended for this specialisation:
AURC251677A |
Use numbers in the workplace |
AURC261314A |
Contribute to quality work outcomes |
AURS238127A |
Identify and select automotive parts and products |
AURS241803A |
Apply legal requirements relating to product sales |
BSBCMN311B |
Maintain workplace safety |
- plus, a minimum of six (6) of the following units of competency.
AURC270889A |
Communicate business information |
AURC362807A |
Build customer relations |
AURS338103A |
Apply automotive parts interpretation process |
BSBADM311A |
Maintain business resources |
BSBCUS401A |
Coordinate implementation of customer service strategies |
SIRXFIN003A |
Produce financial reports |
SIRXINV002A |
Maintain and order stock |
BSBOHS407A |
Monitor a safe workplace |
SIRXRSK002A |
Maintain store security |
SIRXMER002A |
Coordinate merchandise presentation |
SIRXSLS003A |
Coordinate sales performance |
Bicycle
The following unit is recommended for this specialisation.
AURS241803A |
Apply legal requirements relating to product sales |
- plus, a minimum of two (2) units of competency aligned to Certificate III from the Bicycle and/or General Mechanical groups.
Outdoor power equipment
The following twelve (12) units are recommended for this specialisation.
AURS238150A |
Present stock and sales area |
AURS241303A |
Apply sales procedures |
AURS241803A |
Apply legal requirements relating to product sales |
AURS242621A |
Promote products and services |
AURC362807A |
Build customer relations |
BSBSLS404A |
Secure prospect commitment |
BSBSLS405A |
Support post-sale activities |
SIRXICT001A |
Operate retail technology |
SIRXINV001A |
Perform stock control procedures |
SIRXMER002A |
Coordinate merchandise presentation |
SIRXRSK001A |
Minimise theft |
TLIA2013A |
Receive goods |
Service station
The following seven (7) units are recommended for this specialisation.
AURS238127A |
Identify and select automotive parts and products |
AURS238150A |
Present stock and sales area |
AURS241803A |
Apply legal requirements relating to product sales |
BSBWOR204A |
Use business technology |
BSBCMN311B |
Maintain workplace safety |
SIRXCCS001A |
Apply point-of-sale handling procedures |
SIRXRSK001A |
Minimise theft |
- plus, a minimum of ten (10) of the following units.
AURC270889A |
Communicate business information |
AURC362807A |
Build customer relations |
BSBADM307B |
Organise schedules |
BSBADM311A |
Maintain business resources |
BSBFIA301A |
Maintain financial records |
BSBCUS301A |
Deliver and monitor a service to customers |
BSBOHS407A |
Monitor a safe workplace |
BSBSMB301A |
Investigate micro business opportunities |
BSBSMB407A |
Manage a small team |
BSBPRO401A |
Develop product knowledge |
SIRXINV002A |
Maintain and order stock |
SIRXRSK002A |
Maintain store security |
SIRXMER002A |
Coordinate merchandise presentation |
SIRXSLS003A |
Coordinate sales performance |
Parts interpreting
The following six (6) units are recommended for this specialisation.
AURC251677A |
Use numbers in the workplace |
AURS238127A |
Identify and select automotive parts and products |
AURS241803A |
Apply legal requirements relating to product sales |
AURS338103A |
Apply automotive parts interpretation process |
BSBWOR204A |
Use business technology |
TLIA2011A |
Package goods |
- plus, a minimum of six (6) of the following units.
AURC362807A |
Build customer relations |
AURS239508A |
Carry out warehousing procedures |
AURS241303A |
Apply sales procedures |
BSBCUS301A |
Deliver and monitor a service to customers |
BSBPRO401A |
Develop product knowledge |
SIRXINV001A |
Perform stock control procedures |
SIRXINV002A |
Maintain and order stock |
SIRXOHS002A |
Maintain store safety |
SIRXMER001A |
Merchandise products |
Vehicle
The following eleven (11) units are recommended for this specialisation.
AURC251677A |
Use numbers in the workplace |
AURC362807A |
Build customer relations |
AURS238150A |
Present stock and sales area |
AURS241303A |
Apply sales procedures |
AURS241803A |
Apply legal requirements relating to product sales |
AURS252290A |
Process customer complaints |
BSBWOR204A |
Use business technology |
BSBCUS301A |
Deliver and monitor a service to customers |
BSBFLM312C |
Contribute to team effectiveness |
BSBPRO401A |
Develop product knowledge |
SIRXMER001A |
Merchandise products |