Qualification details

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills for this qualification as identified by the administration sector of the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• Clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms
• Completing workplace reports
• Using and contributing to workplace procedures
• Maintaining workplace records
• Communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
• Communicating with people who speak languages other than English and in a cross-cultural context
• Interpreting the needs of customers
• Reading and interpreting workplace related documentation

Teamwork

• Identifying and describing own role and role of others
• Working within a team
• Working with diverse individuals and groups
• Applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving

• Recognising a workplace problem or a potential problem and taking appropriate action
• Determining problems needing priority action
• Referring problems outside area of responsibility to appropriate person and suggesting possible causes
• Seeking information and assistance as required to solve problems
• Using a range of problem-solving techniques
• Taking action to resolve concerns
• Developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise

• Adapting to new and emerging situations in the workplace
• Being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

• Planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time
• Identifying risk factors and taking action to minimise risk

Self-management

• Selecting and using appropriate equipment, materials, processes and procedures
• Recognising limitations and seeking timely advice
• Planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
• Following workplace documentation, such as codes of practice or operating procedures

Learning

• Asking questions to gain information
• Identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
• Participating in self-improvement activities
• Participating in development of workplace continuous improvement strategies
• Helping others develop competency

Technology

• Selecting and using appropriate equipment and materials
• Using business related technology safely
• Using business technology such as software programs for word processing spreadsheets, presentation and scheduling

AURA254180A

Operate information technology systems

AURA254280A

Operate in an automotive administration environment

AURC251179A

Write routine texts in the workplace and complete automotive documentation

AURC252327A

Identify, clarify and resolve problems

AURC261314A

Contribute to quality work outcomes

AURC270103A

Apply safe working practices

AURC272003A

Apply environmental regulations and best practice in a workplace or business

AURC361101A

Adapt work processes to new technologies

AURC361337A

Maintain quality systems

AURC362807A

Build customer relations

AURC363337A

Maintain business image

AURC270688A

Work effectively with others

AURC270789A

Communicate effectively in the workplace

AURC270889A

Communicate business information

AUM4014A

Program and monitor computerised equipment

AURA354616A

Determine legal aspects of an automotive service and repair contract

AURA454516A

Determine retail rates for work

AURC251356A

Read in the workplace

AURC251677A

Use numbers in the workplace

AURC270421A

Establish relations with customers

AURC359350A

Conduct information sessions

AURC359554A

Provide technical guidance

AURC361230A

Inspect technical quality of work

AURC362721A

Establish customer requirements of a complex nature

AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

AURS241608A

Carry out cash and/or credit/funds transfer transactions

AURS242621A

Promote products and services

AURS252290A

Process customer complaints

BSBADM307B

Organise schedules

BSBADM311A

Maintain business resources

BSBCMN311B

Maintain workplace safety

BSBCRT401A

Articulate, present and debate ideas

BSBCUS201A

Deliver a service to customers

BSBCUS301A

Deliver and monitor a service to customers

BSBFIA301A

Maintain financial records

BSBFIA302A

Process payroll

BSBFIA303A

Process accounts payable and receivable

BSBFIA304A

Maintain a general ledger

BSBFLM303C

Contribute to effective workplace relationships

BSBFLM309C

Support continuous improvement systems and processes

BSBFLM312C

Contribute to team effectiveness

BSBINM202A

Handle mail

BSBINM301A

Organise workplace information

BSBINN301A

Promote innovation in a team environment

BSBITU202A

Create and use spreadsheets

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU305A

Conduct online transactions

BSBITU306A

Design and produce business documents

BSBMGT402A

Implement operational plan

BSBRES401A

Analyse and present research information

BSBSMB301A

Investigate micro business opportunities

BSBWOR202A

Organise and complete daily work activities

BSBWOR204A

Use business technology

BSBWOR301A

Organise personal work priorities and development

HLTFA301B

Apply first aid

MSAENV272B

Participate in environmentally sustainable work practices

MSAENV472B

Implement and monitor environmentally sustainable work practices

SIRXFIN003A

Produce financial reports

SIRXINV002A

Maintain and order stock

SIRXRSK001A

Minimise theft