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Qualification details

AUR30105 - Certificate III in Automotive Administration (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to AUR30112 - Certificate III in Automotive Administration16/Jan/2013

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 20/Dec/2011
(View details for release 1) 21/Jun/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
AUM4014A - Program and monitor computerised equipmentProgram and monitor computerised equipment N/A
AURA254180A - Operate information technology systemsOperate information technology systems N/A
AURA254280A - Operate in an automotive administration environmentOperate in an automotive administration environment N/A
AURA354616A - Determine legal aspects of an automotive service and repair contractDetermine legal aspects of an automotive service and repair contract N/A
AURA454516A - Determine retail rates for workDetermine retail rates for work N/A
AURC251179A - Write routine texts in the workplace and complete automotive documentationWrite routine texts in the workplace and complete automotive documentation N/A
AURC251356A - Read in the workplaceRead in the workplace N/A
AURC251677A - Use numbers in the workplaceUse numbers in the workplace N/A
AURC252327A - Identify, clarify and resolve problemsIdentify, clarify and resolve problems N/A
AURC261314A - Contribute to quality work outcomesContribute to quality work outcomes N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 512111 Office Manager 
ASCO (occupation type) Identifier 6212 Motor Vehicle And Related Products Salespersons 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Automotive Industry 
Taxonomy - Occupation N/A Office Manager (Automotive) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 512111 Office Manager 02/Feb/2007 
ASCO (occupation type) Identifier 6212 Motor Vehicle And Related Products Salespersons 18/Nov/2005 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 18/Nov/2005 
Qualification/Course Level of Education Identifier 514 Certificate III 25/Mar/2009 
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Modification History

One imported unit of competency deleted: 

SRXGRO002A

One imported unit of competency updated: 

BSBFLM312C replaces BSBFLM312B

Description

This qualification covers the skills and knowledge required to perform a range of administrative tasks within the automotive industry. It is suitable for entry into the automotive retail, service and repair sectors.

Job roles /employment outcomes 

The Certificate III in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing as administrators in the automotive industry.

Employment outcomes targeted by this qualification include office administration in the various environments of the automotive industry, including sales, warehousing and distribution, specialist and electrical technology businesses, bicycle, marine, outdoor power equipment, vehicle body and motorsport.

Application 

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways Information

Pathways into the qualification 

This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR20105 Certificate II in Automotive Administration or other relevant qualifications.

Pathways from the qualification 

Further training pathways from this qualification include AUR40105 Certificate IV in Automotive Management or other relevant qualifications.

Licensing/Regulatory Information

Licensing considerations 

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

Not Applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills for this qualification as identified by the administration sector of the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • Clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms
  • Completing workplace reports
  • Using and contributing to workplace procedures
  • Maintaining workplace records
  • Communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
  • Communicating with people who speak languages other than English and in a cross-cultural context
  • Interpreting the needs of customers
  • Reading and interpreting workplace related documentation

Teamwork

  • Identifying and describing own role and role of others
  • Working within a team
  • Working with diverse individuals and groups
  • Applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving

  • Recognising a workplace problem or a potential problem and taking appropriate action
  • Determining problems needing priority action
  • Referring problems outside area of responsibility to appropriate person and suggesting possible causes
  • Seeking information and assistance as required to solve problems
  • Using a range of problem-solving techniques
  • Taking action to resolve concerns
  • Developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise

  • Adapting to new and emerging situations in the workplace
  • Being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

  • Planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time
  • Identifying risk factors and taking action to minimise risk

Self-management

  • Selecting and using appropriate equipment, materials, processes and procedures
  • Recognising limitations and seeking timely advice
  • Planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
  • Following workplace documentation, such as codes of practice or operating procedures

Learning

  • Asking questions to gain information
  • Identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
  • Participating in self-improvement activities
  • Participating in development of workplace continuous improvement strategies
  • Helping others develop competency

Technology

  • Selecting and using appropriate equipment and materials
  • Using business related technology safely
  • Using business technology such as software programs for word processing spreadsheets, presentation and scheduling

Packaging Rules

Packaging Rules 

To be awarded the Certificate III in Automotive Administration, competency must be achieved in twenty three  (23 ) units of competency.

  • eleven  (11 ) core units of competency
  • twelve  (12 ) elective units of competency, as specified below:
  • one  (1 ) elective unit of competency from Group A
  • eleven  (11 ) elective units of competency from Group B, drawn from any combination of:
  • Group B units listed
  • up to four  (4 ) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II, III and IV qualifications.

Note that:

  • a maximum of six  (6 ) elective units may be selected from units aligned to Certificate II qualifications
  • a maximum of two  (2 ) elective units may be selected from units aligned to Certificate IV qualifications.

Core units of competency 

  • Complete the following eleven  (11 ) units of competency.

AURA254180A

Operate information technology systems

AURA254280A

Operate in an automotive administration environment

AURC251179A

Write routine texts in the workplace and complete automotive documentation

AURC252327A

Identify, clarify and resolve problems

AURC261314A

Contribute to quality work outcomes

AURC270103A

Apply safe working practices

AURC272003A

Apply environmental regulations and best practice in a workplace or business

AURC361101A

Adapt work processes to new technologies

AURC361337A

Maintain quality systems

AURC362807A

Build customer relations

AURC363337A

Maintain business image

Elective units of competency 

Group A  - Elective units 

  • Complete one  (1 ) unit of competency from the following list.

AURC270688A

Work effectively with others

AURC270789A

Communicate effectively in the workplace

AURC270889A

Communicate business information

Group B  - Other elective units 

  • Select eleven  (11 ) elective units in any combination from:
  • Group B units listed below
  • up to four  (4 ) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where these units are aligned to Certificate II, III and IV qualifications.

AUM4014A

Program and monitor computerised equipment

AURA354616A

Determine legal aspects of an automotive service and repair contract

AURA454516A

Determine retail rates for work

AURC251356A

Read in the workplace

AURC251677A

Use numbers in the workplace

AURC270421A

Establish relations with customers

AURC359350A

Conduct information sessions

AURC359554A

Provide technical guidance

AURC361230A

Inspect technical quality of work

AURC362721A

Establish customer requirements of a complex nature

AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

AURS241608A

Carry out cash and/or credit/funds transfer transactions

AURS242621A

Promote products and services

AURS252290A

Process customer complaints

BSBADM307B

Organise schedules

BSBADM311A

Maintain business resources

BSBCMN311B

Maintain workplace safety

BSBCRT401A

Articulate, present and debate ideas

BSBCUS201A

Deliver a service to customers

BSBCUS301A

Deliver and monitor a service to customers

BSBFIA301A

Maintain financial records

BSBFIA302A

Process payroll

BSBFIA303A

Process accounts payable and receivable

BSBFIA304A

Maintain a general ledger

BSBFLM303C

Contribute to effective workplace relationships

BSBFLM309C

Support continuous improvement systems and processes

BSBFLM312C

Contribute to team effectiveness

BSBINM202A

Handle mail

BSBINM301A

Organise workplace information

BSBINN301A

Promote innovation in a team environment

BSBITU202A

Create and use spreadsheets

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU305A

Conduct online transactions

BSBITU306A

Design and produce business documents

BSBMGT402A

Implement operational plan

BSBRES401A

Analyse and present research information

BSBSMB301A

Investigate micro business opportunities

BSBWOR202A

Organise and complete daily work activities

BSBWOR204A

Use business technology

BSBWOR301A

Organise personal work priorities and development

HLTFA301B

Apply first aid

MSAENV272B

Participate in environmentally sustainable work practices

MSAENV472B

Implement and monitor environmentally sustainable work practices

SIRXFIN003A

Produce financial reports

SIRXINV002A

Maintain and order stock

SIRXRSK001A

Minimise theft