Modification History
Specialisation removed:
Heavy vehicle mobile equipment
Three imported units of competency deleted:
SRXGRO002A
THCGTM12A
TLIC107C
Eight imported unit of competency updated:
BSBFLM312C replaces BSBFLM312B
TLIA2011A replaces TLIA1107C
TLIA2012A replaces TLIA1207C
TLIA2013A replaces TLIA1307C
TLIA3019A replaces TLIA1907C
TLIA2020A replaces TLIA2007C
TLID2010A replaces TLID1007C
TLILIC2001A replaces TLILIC108A
Description
This qualification covers the skills and knowledge required to perform sales-related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.
Job roles /employment outcomes
The Certificate II in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who perform general sales and marketing functions in an automotive retail, service or repair business.
Employment outcomes targeted by this qualification include:
- sales assistant
- customer relations officer
- spare parts salesperson
- service station attendant.
Application
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways Information
Pathways into the qualification
This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.
Pathways from the qualification
Further training pathways from this qualification include AUR31005 Certificate III in Automotive Sales or other relevant qualifications.
Additional qualification advice
The Certificate II in Automotive Sales may be attained as a generic qualification, or where a particular occupational outcome is required, may include a specialisation.
Specialisations for this qualification include:
- aftermarket retail operations
- bicycle
- outdoor power equipment
- replacement parts and accessories
- service station operation
- vehicle.
Advice is provided at the end of this qualification on the recommended units of competency for each specialisation.
Where elective units of competency are packaged to suit a particular industry sector or occupational outcome, Registered Training Organisations (RTOs) might issue, for example, a:
Certificate II in Automotive Sales (specialising in replacement parts and accessories |
OR |
Certificate II in Automotive Sales (replacement parts and accessories) |
It should be noted that a qualification with a specialisation does not change the title of the qualification, although RTOs may choose to record the specialisation below the title.
Licensing/Regulatory Information
Licensing considerations
There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.
Entry Requirements
Not Applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
|
The following table contains a summary of the Employability Skills as identified by the sales sector of the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. |
|
Employability Skill |
Industry /enterprise requirements for this qualification include : |
Communication |
|
Teamwork |
|
Problem solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self-management |
|
Learning |
|
Technology |
|
Packaging Rules
Packaging Rules
To be awarded the Certificate II in Automotive Sales, competency must be achieved in eighteen (18 ) units of competency.
- seven (7 ) core units of competency
- eleven (11 ) elective units of competency, as specified below.
- a minimum of eight (8 ) elective units of competency from Group A
- a maximum of three (3 ) elective units of competency from Group B, drawn from any combination of:
- units not already chosen from Group A
- relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications
- a maximum of two (2 ) units may be selected from units aligned to Certificate III qualifications.
Note :
Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.
Core units of competency
- Complete the following seven (7 ) units of competency.
AURC270103A |
Apply safe working practices |
AURC270421A |
Establish relations with customers |
AURC270688A |
Work effectively with others |
AURC270789A |
Communicate effectively in the workplace |
AURC272003A |
Apply environmental regulations and best practice in a workplace or business |
AURS241769A |
Sell product(s) |
BSBCUS201A |
Deliver a service to customers |
Elective units of competency
Group A - Elective units
- Complete a minimum of eight (8 ) units of competency from the following lists.
Bicycles |
|
AURB211304B |
Assemble bicycles |
AURB211305A |
Assemble box bicycle for retail sale |
AURB212171A |
Service and repair bicycle mechanical braking systems |
AURB212370B |
Service bicycle hydraulic braking systems |
AURB214670B |
Service bicycle drivetrain systems |
AURB215672A |
Service bicycle steering systems |
AURB216672A |
Service bicycle suspension systems |
AURB218168B |
Remove, repair and fit bicycle tyres |
AURB218267A |
Service bicycle wheels and hubs |
AURB232265B |
Fit and adjust bicycle accessories |
AURB254380B |
Operate in a retail bicycle environment |
AURB254401A |
Select and adjust bicycle to fit rider |
AURB311401A |
Restore a bicycle |
AURB312366B |
Repair bicycle hydraulic braking systems |
AURB314666B |
Repair bicycle drivetrain systems |
AURB315646A |
Repair/overhaul bicycle steering systems |
AURB316646A |
Repair/overhaul bicycle suspension systems |
AURB318207B |
Design and build bicycle wheels |
AURB318267A |
Repair/overhaul bicycle wheels and hubs |
AURB318301A |
Service electric power assist bicycles |
AURB328267A |
Service and repair bicycle frames |
AURB332301A |
Specify and select components for a custom bicycle |
AURB354501A |
Provide mechanical support to cycling events |
AURB354601A |
Conduct cycling proficiency training |
General mechanical |
|
AURC252103A |
Apply basic automotive troubleshooting processes |
AURT366108A |
Carry out diagnostic procedures |
AURT200108A |
Carry out servicing operations |
AURT270278A |
Use and maintain workplace tools and equipment |
AURT225667A |
Use and maintain measuring equipment |
AURT365130A |
Inspect vehicle systems and determine preferred repair action |
Common |
|
AURC251677A |
Use numbers in the workplace |
AURC252327A |
Identify, clarify and resolve problems |
AURC261314A |
Contribute to quality work outcomes |
AURC270889A |
Communicate business information |
AURC359350A |
Conduct information sessions |
AURC361230A |
Inspect technical quality of work |
BSBADM307B |
Organise schedules |
BSBADM311A |
Maintain business resources |
BSBCMN311B |
Maintain workplace safety |
BSBFIA301A |
Maintain financial records |
BSBFLM309C |
Support continuous improvement systems and processes |
BSBFLM312C |
Contribute to team effectiveness |
BSBINM301A |
Organise workplace information |
BSBINN301A |
Promote innovation in a team environment |
BSBITU301A |
Create and use databases |
BSBITU305A |
Conduct online transactions |
BSBSMB301A |
Investigate micro business opportunities |
BSBWOR204A |
Use business technology |
BSBWOR301A |
Organise personal work priorities and development |
HLTFA301B |
Apply first aid |
MSAENV272B |
Participate in environmentally sustainable work practices |
SIRXFIN003A |
Produce financial reports |
SIRXOHS002A |
Maintain store safety |
SIRXRSK001A |
Minimise theft |
SIRXRSK002A |
Maintain store security |
Sales |
Prerequisites |
|
AURC362807A |
Build customer relations |
|
AURC363337A |
Maintain business image |
|
AURS238127A |
Identify and select automotive parts and products |
|
AURS238150A |
Present stock and sales area |
|
AURS238154A |
Provide information to customers on automotive refinishing products |
|
AURS241303A |
Apply sales procedures |
|
AURS241608A |
Carry out cash and/or credit/funds transfer transactions |
|
AURS241803A |
Apply legal requirements relating to product sales |
|
AURS242621A |
Promote products and services |
|
AURS252290A |
Process customer complaints |
|
AURS338103A |
Apply automotive parts interpretation process |
|
BSBCUS301A |
Deliver and monitor a service to customers |
|
SIRRFSA001A |
Apply retail food safety practices |
|
SIRRFSA002A |
Monitor food safety program |
SIRRFSA001A |
SIRRRPK003A |
Advise on fast food products |
SIRRFSA001A |
SIRXCCS001A |
Apply point-of-sale handling procedures |
|
SIRXFIN001A |
Balance point-of-sale terminal |
|
SIRXICT001A |
Operate retail technology |
|
SIRXICT003A |
Operate retail information technology systems |
|
SIRXMER001A |
Merchandise products |
|
SIRXMER002A |
Coordinate merchandise presentation |
|
SIRXSLS003A |
Coordinate sales performance |
Materials handling /warehousing |
|
AURS239508A |
Carry out warehousing procedures |
MSAPMSUP204A |
Pack products or materials |
TLIA2011A |
Package goods |
TLIA3019A |
Organise receival operations |
TLID2010A |
Operate a forklift |
TLILIC2001A |
Licence to operate a forklift truck |
Purchasing /stock control |
|
AURS338216A |
Determine used motor vehicle stock requirements |
AURS342369A |
Wholesale used motor vehicle stock |
AURS344330A |
Inspect, appraise and purchase used motor vehicles to supplement stock for sale |
SIRXINV001A |
Perform stock control procedures |
SIRXINV002A |
Maintain and order stock |
SIRXINV004A |
Buy merchandise |
TLIA2012A |
Pick and process orders |
TLIA2013A |
Receive goods |
TLIA2020A |
Replenish stock |
Group B - Other elective units
The balance of units, to a maximum of three (3 ) may be drawn from any combination of:
- units not already chosen from Group A
- relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.
Specialisation advice
Unit selection for a particular occupational stream must adhere to the packaging rules specified above. Examples of appropriate elective units for particular outcomes are provided below.
Note: A specialisation does not alter the title of the qualification although RTOs may choose to record the specialist occupational stream. Refer to Additional qualification advice .
Aftermarket retail operation
The following five (5) units are recommended for this specialisation.
AURC251677A |
Use numbers in the workplace |
AURC261314A |
Contribute to quality work outcomes |
AURS238127A |
Identify and select automotive parts and products |
AURS241803A |
Apply legal requirements relating to product sales |
BSBCMN311B |
Maintain workplace safety |
Bicycles
The following unit is recommended for this specialisation.
AURS241803A |
Apply legal requirements relating to product sales |
- plus, a minimum of two (2) units of competency from the Bicycle group.
Outdoor power equipment
The following seven (7) units are recommended for this specialisation.
AURS238150A |
Present stock and sales area |
AURS241303A |
Apply sales procedures |
AURS241608A |
Carry out cash and/or credit/funds transfer transactions |
AURS241803A |
Apply legal requirements relating to product sales |
TLIA2013A |
Receive goods |
SIRXICT001A |
Operate retail technology |
SIRXRSK001A |
Minimise theft |
Replacement parts and accessories
The following six (6) units are recommended for this specialisation.
AURC251677A |
Use numbers in the workplace |
AURS238127A |
Identify and select automotive parts and products |
AURS241803A |
Apply legal requirements relating to product sales |
BSBWOR204A |
Use business technology |
TLIA2011A |
Package goods |
SIRXICT001A |
Operate retail technology |
Service station operation
The following eight (8) units are recommended for this specialisation.
AURS238127A |
Identify and select automotive parts and products |
AURS238150A |
Present stock and sales area |
AURS241608A |
Carry out cash and/or credit/funds transfer transactions |
AURS241803A |
Apply legal requirements relating to product sales |
BSBWOR204A |
Use business technology |
BSBCMN311B |
Maintain workplace safety |
SIRXCCS001A |
Apply point-of-sale handling procedures |
SIRXRSK001A |
Minimise theft |
Vehicle
The following five (5) units are recommended for this specialisation.
AURC251677A |
Use numbers in the workplace |
AURS238150A |
Present stock and sales area |
AURS241803A |
Apply legal requirements relating to product sales |
AURS252290A |
Process customer complaints |
BSBWOR204A |
Use business technology |