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Qualification details

AUR21105 - Certificate II in Automotive Sales (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to AUR21112 - Certificate II in Automotive Sales16/Jan/2013

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 20/Dec/2011
(View details for release 1) 21/Jun/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
AURB211304B - Assemble bicyclesAssemble bicycles N/A
AURB211305A - Assemble box bicycle for retail saleAssemble box bicycle for retail sale N/A
AURB212171A - Service and repair bicycle mechanical braking systemsService and repair bicycle mechanical braking systems N/A
AURB212370B - Service bicycle hydraulic braking systemsService bicycle hydraulic braking systems N/A
AURB214670B - Service bicycle drivetrain systemsService bicycle drivetrain systems N/A
AURB215672A - Service bicycle steering systemsService bicycle steering systems N/A
AURB216672A - Service bicycle suspension systemsService bicycle suspension systems N/A
AURB218168B - Remove, repair and fit bicycle tyresRemove, repair and fit bicycle tyres N/A
AURB218267A - Service bicycle wheels and hubsService bicycle wheels and hubs N/A
AURB232265B - Fit and adjust bicycle accessoriesFit and adjust bicycle accessories N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Other Vehicles,Automotive Industry 
Taxonomy - Occupation N/A Bicycle Sales Assistant,Replacement Parts and Accessories Salesperson,Vehicle Sales Assistant,Service Station Salesperson,Aftermarket Salesperson,Outdoor Power Equipment Sales Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 02/Feb/2007 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 18/Nov/2005 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 18/Nov/2005 
Qualification/Course Level of Education Identifier 521 Certificate II 25/Mar/2009 
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Modification History

Specialisation removed: 

Heavy vehicle mobile equipment

Three imported units of competency deleted: 

SRXGRO002A

THCGTM12A

TLIC107C

Eight imported unit of competency updated: 

BSBFLM312C replaces BSBFLM312B

TLIA2011A replaces TLIA1107C

TLIA2012A replaces TLIA1207C

TLIA2013A replaces TLIA1307C

TLIA3019A replaces TLIA1907C

TLIA2020A replaces TLIA2007C

TLID2010A replaces TLID1007C

TLILIC2001A replaces TLILIC108A

Description

This qualification covers the skills and knowledge required to perform sales-related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.

Job roles /employment outcomes 

The Certificate II in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who perform general sales and marketing functions in an automotive retail, service or repair business.

Employment outcomes targeted by this qualification include:

  • sales assistant
  • customer relations officer
  • spare parts salesperson
  • service station attendant.

Application 

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways Information

Pathways into the qualification 

This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.

Pathways from the qualification 

Further training pathways from this qualification include AUR31005 Certificate III in Automotive Sales or other relevant qualifications.

Additional qualification advice 

The Certificate II in Automotive Sales may be attained as a generic qualification, or where a particular occupational outcome is required, may include a specialisation.

Specialisations for this qualification include:

  • aftermarket retail operations
  • bicycle
  • outdoor power equipment
  • replacement parts and accessories
  • service station operation
  • vehicle.

Advice is provided at the end of this qualification on the recommended units of competency for each specialisation.

Where elective units of competency are packaged to suit a particular industry sector or occupational outcome, Registered Training Organisations (RTOs) might issue, for example, a:

Certificate II in Automotive Sales

(specialising in replacement parts and accessories

OR 

Certificate II in Automotive Sales

(replacement parts and accessories)

It should be noted that a qualification with a specialisation does not change the title of the qualification, although RTOs may choose to record the specialisation below  the title.

Licensing/Regulatory Information

Licensing considerations 

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

Not Applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills as identified by the sales sector of the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • Understanding and carrying out verbal instructions from supervisors and others
  • Reading, understanding and completing workplace documentation, forms and records
  • Sharing work-related information with other team members using industry terminology
  • Communicating with people from a range of social, cultural and ethnic backgrounds

Teamwork

  • Contributing positively to the work team environment
  • Working effectively with others in a socially diverse environment
  • Respecting and understanding the views of others
  • Giving, receiving and acting upon feedback
  • Identifying and describing own role and role of others

Problem solving

  • Recognising a problem or a potential problem within a sales and customer service environment
  • Seeking information and assistance to solve problems outside own area of responsibility
  • Solving problems within own area of responsibility

Initiative and enterprise

  • Suggesting ideas for workplace improvement to supervisors and team members
  • Positively adapting to changes in workplace procedures and making adjustments to improve own performance
  • Taking positive action to report hazards or risk situations to supervisors

Planning and organising

  • Planning daily work tasks to work safely and manage risks according to workplace procedures
  • Prioritising activities to achieve required outcomes
  • Planning and organising appropriate equipment and materials
  • Planning ahead to anticipate problems with availability of equipment, materials and personnel to assist

Self-management

  • Following workplace safety requirements and other policies and procedures
  • Completing known delegated tasks on time
  • Selecting and using appropriate equipment, materials, processes and procedures
  • Asking for advice and assistance when appropriate

Learning

  • Identifying personal strengths and weaknesses
  • Acting upon feedback and accepting opportunities to learn to improve work performance
  • Asking questions to gain information and identify sources of information to expand knowledge and understanding

Technology

  • Appropriately selecting and using technological and sales equipment
  • Recognising and reporting faulty equipment
  • Using information and communication technology

Packaging Rules

Packaging Rules 

To be awarded the Certificate II in Automotive Sales, competency must be achieved in eighteen  (18 ) units of competency.

  • seven  (7 ) core units of competency
  • eleven  (11 ) elective units of competency, as specified below.

  • a minimum of eight  (8 ) elective units of competency from Group A
  • a maximum of three  (3 ) elective units of competency from Group B, drawn from any combination of:
  • units not already chosen from Group A
  • relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications
  • a maximum of two  (2 ) units may be selected from units aligned to Certificate III qualifications.

Note :

Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency 

  • Complete the following seven  (7 ) units of competency.

AURC270103A

Apply safe working practices

AURC270421A

Establish relations with customers

AURC270688A

Work effectively with others

AURC270789A

Communicate effectively in the workplace

AURC272003A

Apply environmental regulations and best practice in a workplace or business

AURS241769A

Sell product(s)

BSBCUS201A

Deliver a service to customers

Elective units of competency 

Group A  - Elective units 

  • Complete a minimum of eight  (8 ) units of competency from the following lists.

Bicycles 

AURB211304B

Assemble bicycles

AURB211305A

Assemble box bicycle for retail sale

AURB212171A

Service and repair bicycle mechanical braking systems

AURB212370B

Service bicycle hydraulic braking systems

AURB214670B

Service bicycle drivetrain systems

AURB215672A

Service bicycle steering systems

AURB216672A

Service bicycle suspension systems

AURB218168B

Remove, repair and fit bicycle tyres

AURB218267A

Service bicycle wheels and hubs

AURB232265B

Fit and adjust bicycle accessories

AURB254380B

Operate in a retail bicycle environment

AURB254401A

Select and adjust bicycle to fit rider

AURB311401A

Restore a bicycle

AURB312366B

Repair bicycle hydraulic braking systems

AURB314666B

Repair bicycle drivetrain systems

AURB315646A

Repair/overhaul bicycle steering systems

AURB316646A

Repair/overhaul bicycle suspension systems

AURB318207B

Design and build bicycle wheels

AURB318267A

Repair/overhaul bicycle wheels and hubs

AURB318301A

Service electric power assist bicycles

AURB328267A

Service and repair bicycle frames

AURB332301A

Specify and select components for a custom bicycle

AURB354501A

Provide mechanical support to cycling events

AURB354601A

Conduct cycling proficiency training

General mechanical 

AURC252103A

Apply basic automotive troubleshooting processes

AURT366108A

Carry out diagnostic procedures

AURT200108A

Carry out servicing operations

AURT270278A

Use and maintain workplace tools and equipment

AURT225667A

Use and maintain measuring equipment

AURT365130A

Inspect vehicle systems and determine preferred repair action

Common 

AURC251677A

Use numbers in the workplace

AURC252327A

Identify, clarify and resolve problems

AURC261314A

Contribute to quality work outcomes

AURC270889A

Communicate business information

AURC359350A

Conduct information sessions

AURC361230A

Inspect technical quality of work

BSBADM307B

Organise schedules

BSBADM311A

Maintain business resources

BSBCMN311B

Maintain workplace safety

BSBFIA301A

Maintain financial records

BSBFLM309C

Support continuous improvement systems and processes

BSBFLM312C

Contribute to team effectiveness

BSBINM301A

Organise workplace information

BSBINN301A

Promote innovation in a team environment

BSBITU301A

Create and use databases

BSBITU305A

Conduct online transactions

BSBSMB301A

Investigate micro business opportunities

BSBWOR204A

Use business technology

BSBWOR301A

Organise personal work priorities and development

HLTFA301B

Apply first aid

MSAENV272B

Participate in environmentally sustainable work practices

SIRXFIN003A

Produce financial reports

SIRXOHS002A

Maintain store safety

SIRXRSK001A

Minimise theft

SIRXRSK002A

Maintain store security

Sales 

Prerequisites 

AURC362807A

Build customer relations

AURC363337A

Maintain business image

AURS238127A

Identify and select automotive parts and products

AURS238150A

Present stock and sales area

AURS238154A

Provide information to customers on automotive refinishing products

AURS241303A

Apply sales procedures

AURS241608A

Carry out cash and/or credit/funds transfer transactions

AURS241803A

Apply legal requirements relating to product sales

AURS242621A

Promote products and services

AURS252290A

Process customer complaints

AURS338103A

Apply automotive parts interpretation process

BSBCUS301A

Deliver and monitor a service to customers

SIRRFSA001A

Apply retail food safety practices

SIRRFSA002A

Monitor food safety program

SIRRFSA001A

SIRRRPK003A

Advise on fast food products

SIRRFSA001A

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXFIN001A

Balance point-of-sale terminal

SIRXICT001A

Operate retail technology

SIRXICT003A

Operate retail information technology systems

SIRXMER001A

Merchandise products

SIRXMER002A

Coordinate merchandise presentation

SIRXSLS003A

Coordinate sales performance

Materials handling /warehousing 

AURS239508A

Carry out warehousing procedures

MSAPMSUP204A

Pack products or materials

TLIA2011A

Package goods

TLIA3019A

Organise receival operations

TLID2010A

Operate a forklift

TLILIC2001A

Licence to operate a forklift truck

Purchasing /stock control 

AURS338216A

Determine used motor vehicle stock requirements

AURS342369A

Wholesale used motor vehicle stock

AURS344330A

Inspect, appraise and purchase used motor vehicles to supplement stock for sale

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

SIRXINV004A

Buy merchandise

TLIA2012A

Pick and process orders

TLIA2013A

Receive goods

TLIA2020A

Replenish stock

Group B  - Other elective units 

The balance of units, to a maximum of three  (3 ) may be drawn from any combination of:

  • units not already chosen from Group A
  • relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.

Specialisation advice 

Unit selection for a particular occupational stream must adhere to the packaging rules specified above. Examples of appropriate elective units for particular outcomes are provided below.

Note: A specialisation does not alter the title of the qualification although RTOs may choose to record the specialist occupational stream. Refer to Additional qualification advice .

Aftermarket retail operation 

The following five (5) units are recommended for this specialisation.

AURC251677A

Use numbers in the workplace

AURC261314A

Contribute to quality work outcomes

AURS238127A

Identify and select automotive parts and products

AURS241803A

Apply legal requirements relating to product sales

BSBCMN311B

Maintain workplace safety

Bicycles 

The following unit is recommended for this specialisation.

AURS241803A

Apply legal requirements relating to product sales

  • plus, a minimum of two (2) units of competency from the Bicycle group.

Outdoor power equipment 

The following seven (7) units are recommended for this specialisation.

AURS238150A

Present stock and sales area

AURS241303A

Apply sales procedures

AURS241608A

Carry out cash and/or credit/funds transfer transactions

AURS241803A

Apply legal requirements relating to product sales

TLIA2013A

Receive goods

SIRXICT001A

Operate retail technology

SIRXRSK001A

Minimise theft

Replacement parts and accessories 

The following six (6) units are recommended for this specialisation.

AURC251677A

Use numbers in the workplace

AURS238127A

Identify and select automotive parts and products

AURS241803A

Apply legal requirements relating to product sales

BSBWOR204A

Use business technology

TLIA2011A

Package goods

SIRXICT001A

Operate retail technology

Service station operation 

The following eight (8) units are recommended for this specialisation.

AURS238127A

Identify and select automotive parts and products

AURS238150A

Present stock and sales area

AURS241608A

Carry out cash and/or credit/funds transfer transactions

AURS241803A

Apply legal requirements relating to product sales

BSBWOR204A

Use business technology

BSBCMN311B

Maintain workplace safety

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXRSK001A

Minimise theft

Vehicle 

The following five (5) units are recommended for this specialisation.

AURC251677A

Use numbers in the workplace

AURS238150A

Present stock and sales area

AURS241803A

Apply legal requirements relating to product sales

AURS252290A

Process customer complaints

BSBWOR204A

Use business technology