Modification History
|
Release |
Comment |
|
Release 1 |
New qualification. |
Qualification Description
This qualification reflects the role of individuals who perform a range of administrative tasks in the automotive retail, service and repair industry.
Entry Requirements
This qualification may be accessed by direct entry.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Packaging Rules
Total number of units = 10
6 core units, plus
4 elective units, of which:
- up to 4 units may be chosen from the Elective Units listed below
- up to 2 units may be chosen from a Certificate I qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core Units
|
Unit code |
Unit title |
|
AURAAA001 |
Work in an automotive administration role |
|
AURAFA003 |
Communicate effectively in an automotive workplace |
|
AURAFA005 |
Write routine texts in an automotive workplace |
|
AURAKA001 |
Use information technology systems |
|
AURAQA001 |
Contribute to quality work outcomes in an automotive workplace |
|
AURASA002 |
Follow safe working practices in an automotive workplace |
Elective Units
|
Unit code |
Unit title |
|
AURACA001 |
Respond to customer needs and enquiries in an automotive workplace |
|
AURAEA002 |
Follow environmental and sustainability best practice in an automotive workplace |
|
AURAFA001 |
Use numbers in an automotive workplace |
|
AURAFA002 |
Read and respond to automotive workplace information |
|
AURAFA004 |
Resolve routine problems in an automotive workplace |
|
AURAMA001 |
Work effectively with others in an automotive workplace |
|
AURAMA002 |
Communicate business information in an automotive workplace |
|
AURAMA004 |
Maintain business image in an automotive workplace |
|
AURAQA003 |
Maintain quality processes in an automotive workplace |
|
AURSAA001 |
Process customer complaints in an automotive workplace |
|
AURSCA004 |
Carry out cash and non-cash payment operations |
|
AURSCA011 |
Conduct online transactions in an automotive workplace |
|
BSBFIA303 |
Process accounts payable and receivable |
|
BSBINM202 |
Handle mail |
|
BSBWOR204 |
Use business technology |
|
SIRXCEG001 |
Engage the customer |
Qualification Mapping Information
Equivalent to AUR20112 Certificate II in Automotive Administration
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1
