Qualification details

AUR20116 - Certificate II in Automotive Administration (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 14/Apr/2016

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to AUR20112 - Certificate II in Automotive Administration 13/Apr/2016


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
AURAAA001 - Work in an automotive administration roleWork in an automotive administration role Core
AURACA001 - Respond to customer needs and enquiries in an automotive workplaceRespond to customer needs and enquiries in an automotive workplace Elective
AURAEA002 - Follow environmental and sustainability best practice in an automotive workplaceFollow environmental and sustainability best practice in an automotive workplace Elective
AURAFA001 - Use numbers in an automotive workplaceUse numbers in an automotive workplace Elective
AURAFA002 - Read and respond to automotive workplace informationRead and respond to automotive workplace information Elective
AURAFA003 - Communicate effectively in an automotive workplaceCommunicate effectively in an automotive workplace Core
AURAFA004 - Resolve routine problems in an automotive workplaceResolve routine problems in an automotive workplace Elective
AURAFA005 - Write routine texts in an automotive workplaceWrite routine texts in an automotive workplace Core
AURAKA001 - Use information technology systemsUse information technology systems Core
AURAMA001 - Work effectively with others in an automotive workplaceWork effectively with others in an automotive workplace Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Automotive Service and Repair 
Taxonomy - Occupation N/A Automotive Clerk,Automotive Service Receptionist 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 09/Aug/2016 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 09/Aug/2016 
Qualification/Course Level of Education Identifier 521 Certificate II 14/Apr/2016 
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Modification History

Release 

Comment 

Release 1 

New qualification.

Qualification Description

This qualification reflects the role of individuals who perform a range of administrative tasks in the automotive retail, service and repair industry.

Entry Requirements

This qualification may be accessed by direct entry.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Packaging Rules

Total number of units = 10 

6  core units, plus

4  elective units, of which:

  • up to 4  units may be chosen from the Elective Units listed below
  • up to 2  units may be chosen from a Certificate I qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core Units 

Unit code 

Unit title 

AURAAA001

Work in an automotive administration role

AURAFA003

Communicate effectively in an automotive workplace

AURAFA005

Write routine texts in an automotive workplace

AURAKA001

Use information technology systems

AURAQA001

Contribute to quality work outcomes in an automotive workplace

AURASA002

Follow safe working practices in an automotive workplace

Elective Units 

Unit code 

Unit title 

AURACA001

Respond to customer needs and enquiries in an automotive workplace

AURAEA002

Follow environmental and sustainability best practice in an automotive workplace

AURAFA001

Use numbers in an automotive workplace

AURAFA002

Read and respond to automotive workplace information

AURAFA004

Resolve routine problems in an automotive workplace

AURAMA001

Work effectively with others in an automotive workplace

AURAMA002

Communicate business information in an automotive workplace

AURAMA004

Maintain business image in an automotive workplace

AURAQA003

Maintain quality processes in an automotive workplace

AURSAA001

Process customer complaints in an automotive workplace

AURSCA004

Carry out cash and non-cash payment operations

AURSCA011

Conduct online transactions in an automotive workplace

BSBFIA303

Process accounts payable and receivable

BSBINM202

Handle mail

BSBWOR204

Use business technology

SIRXCEG001

Engage the customer

Qualification Mapping Information

Equivalent to AUR20112 Certificate II in Automotive Administration

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

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