Modification History
One imported unit of competency deleted:
SRXGRO002A
One imported unit of competency updated:
BSBFLM312C replaces BSBFLM312B
Description
This qualification covers the skills and knowledge required to perform a range of administrative tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.
Job roles /employment outcomes
The Certificate II in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing office and administrative functions in an automotive retail, service or repair business.
Employment outcomes targeted by this qualification include:
- clerical workers
- office assistants.
Application
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways Information
Pathways into the qualification
This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.
Pathways from the qualification
Further training pathways from this qualification include AUR30105 Certificate III in Automotive Administration or other relevant qualifications.
Licensing/Regulatory Information
Licensing considerations
There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.
Entry Requirements
Not Applicable
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
|
The following table contains a summary of the Employability Skills as identified by the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. |
|
Employability Skill |
Industry /enterprise requirements for this qualification include : |
Communication |
|
Teamwork |
|
Problem solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self-management |
|
Learning |
|
Technology |
|
Packaging Rules
Packaging Rules
To be awarded the Certificate II in Automotive Administration, competency must be achieved in thirteen (13 ) units of competency.
- seven (7 ) core units of competency
- six (6 ) elective units of competency, as specified below:
- a minimum of one (1 ) elective unit of competency from Group A
- a maximum of five (5 ) elective units of competency from Group B, drawn from any combination of:
- units not already chosen from Group A
- Group B units listed
- up to three (3 ) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications
- a maximum of two (2 ) elective units may be selected from units aligned to Certificate III qualifications.
Core units of competency
- Complete all seven (7 ) units of competency from the following list.
AURA254180A |
Operate information technology systems |
AURA254280A |
Operate in an automotive administration environment |
AURC251179A |
Write routine texts in the workplace and complete automotive documentation |
AURC252327A |
Identify, clarify and resolve problems |
AURC261314A |
Contribute to quality work outcomes |
AURC270103A |
Apply safe working practices |
AURC272003A |
Apply environmental regulations and best practice in a workplace or business |
Elective units of competency
Group A - Elective units
- Complete a minimum of one (1 ) unit of competency from the following list.
AURC270688A |
Work effectively with others |
AURC270789A |
Communicate effectively in the workplace |
AURC270889A |
Communicate business information |
Group B - Other elective units
- The balance of units, to a maximum of five (5 ), may be drawn from any combination of:
- units not already chosen from Group A
- Group B units listed below
- up to three (3 ) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.
AUM8013A |
Participate in improving workplace productivity |
AURA354616A |
Determine legal aspects of an automotive service and repair contract |
AURC251356A |
Read in the workplace |
AURC251677A |
Use numbers in the workplace |
AURC270421A |
Establish relations with customers |
AURC359350A |
Conduct information sessions |
AURC359554A |
Provide technical guidance |
AURC361101A |
Adapt work processes to new technologies |
AURC361230A |
Inspect technical quality of work |
AURC361337A |
Maintain quality systems |
AURC362721A |
Establish customer requirements of a complex nature |
AURC362807A |
Build customer relations |
AURC363337A |
Maintain business image |
AURS241608A |
Carry out cash and/or credit/funds transfer transactions |
AURS242621A |
Promote products and services |
AURS252290A |
Process customer complaints |
BSBADM307B |
Organise schedules |
BSBADM311A |
Maintain business resources |
BSBCMN311B |
Maintain workplace safety |
BSBCUS201A |
Deliver a service to customers |
BSBCUS301A |
Deliver and monitor a service to customers |
BSBFIA301A |
Maintain financial records |
BSBFIA302A |
Process payroll |
BSBFIA303A |
Process accounts payable and receivable |
BSBFIA304A |
Maintain a general ledger |
BSBFLM303C |
Contribute to effective workplace relationships |
BSBFLM309C |
Support continuous improvement systems and processes |
BSBFLM312C |
Contribute to team effectiveness |
BSBINM202A |
Handle mail |
BSBINM301A |
Organise workplace information |
BSBINN301A |
Promote innovation in a team environment |
BSBITU202A |
Create and use spreadsheets |
BSBITU301A |
Create and use databases |
BSBITU302A |
Create electronic presentations |
BSBITU303A |
Design and produce text documents |
BSBITU305A |
Conduct online transactions |
BSBITU306A |
Design and produce business documents |
BSBSMB301A |
Investigate micro business opportunities |
BSBWOR202A |
Organise and complete daily work activities |
BSBWOR204A |
Use business technology |
BSBWOR301A |
Organise personal work priorities and development |
HLTFA301B |
Apply first aid |
MSAENV272B |
Participate in environmentally sustainable work practices |
SIRXCCS002A |
Interact with customers |
SIRXFIN003A |
Produce financial reports |
SIRXINV002A |
Maintain and order stock |
SIRXRSK001A |
Minimise theft |