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Qualification details

AUR20105 - Certificate II in Automotive Administration (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to AUR20112 - Certificate II in Automotive Administration16/Jan/2013

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 20/Dec/2011
(View details for release 1) 21/Jun/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
AUM8013A - Participate in workplace productivityParticipate in workplace productivity N/A
AURA254180A - Operate information technology systemsOperate information technology systems N/A
AURA254280A - Operate in an automotive administration environmentOperate in an automotive administration environment N/A
AURA354616A - Determine legal aspects of an automotive service and repair contractDetermine legal aspects of an automotive service and repair contract N/A
AURC251179A - Write routine texts in the workplace and complete automotive documentationWrite routine texts in the workplace and complete automotive documentation N/A
AURC251356A - Read in the workplaceRead in the workplace N/A
AURC251677A - Use numbers in the workplaceUse numbers in the workplace N/A
AURC252327A - Identify, clarify and resolve problemsIdentify, clarify and resolve problems N/A
AURC261314A - Contribute to quality work outcomesContribute to quality work outcomes N/A
AURC270103A - Apply safe working practicesApply safe working practices N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Automotive Industry 
Taxonomy - Occupation N/A Automotive Service Receptionist,Automotive Clerk 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 02/Feb/2007 
ASCO (occupation type) Identifier 6111-11 General Clerk 18/Nov/2005 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 18/Nov/2005 
Qualification/Course Level of Education Identifier 521 Certificate II 25/Mar/2009 
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Modification History

One imported unit of competency deleted: 

SRXGRO002A

One imported unit of competency updated: 

BSBFLM312C replaces BSBFLM312B

Description

This qualification covers the skills and knowledge required to perform a range of administrative tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.

Job roles /employment outcomes 

The Certificate II in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing office and administrative functions in an automotive retail, service or repair business.

Employment outcomes targeted by this qualification include:

  • clerical workers
  • office assistants.

Application 

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways Information

Pathways into the qualification 

This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.

Pathways from the qualification 

Further training pathways from this qualification include AUR30105 Certificate III in Automotive Administration or other relevant qualifications.

Licensing/Regulatory Information

Licensing considerations 

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

Not Applicable

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills as identified by the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • Understanding and carrying out verbal instructions from supervisors and others
  • Reading, understanding and completing workplace documentation, forms and records
  • Sharing work-related information with other team members using industry terminology
  • Communicating with people from a range of social, cultural and ethnic backgrounds

Teamwork

  • Contributing positively to the work team environment
  • Working effectively with others in a socially diverse environment
  • Respecting and understanding the views of others
  • Giving, receiving and acting upon feedback
  • Identifying and describing own role and role of others

Problem solving

  • Recognising a problem or a potential problem within an administrative environment
  • Seeking information and assistance to solve problems outside own area of responsibility
  • Solving problems within own area of responsibility

Initiative and enterprise

  • Making adjustments to improve own performance
  • Suggesting ideas for workplace improvement to supervisors and team members
  • Positively adapting to changes in workplace procedures or arrangements
  • Taking positive action to report hazards or risk situations to supervisors

Planning and organising

  • Understanding how own job role fits into the wider workplace context
  • Planning daily work tasks to work safely and manage risks according to workplace procedures
  • Prioritising activities to achieve required outcomes
  • Planning and organising appropriate equipment and materials

Self-management

  • Following workplace safety requirements and other policies and procedures
  • Completing known delegated tasks on time
  • Selecting and using appropriate equipment, materials, processes and procedures
  • Asking for advice and assistance when appropriate

Learning

  • Identifying personal strengths and weaknesses
  • Acting upon feedback and accepting opportunities to learn to improve work performance
  • Asking questions to gain information and identify sources of information to expand knowledge and understanding

Technology

  • Using appropriate business technology and equipment
  • Recognising and reporting faulty equipment
  • Using information and communication technology

Packaging Rules

Packaging Rules 

To be awarded the Certificate II in Automotive Administration, competency must be achieved in thirteen  (13 ) units of competency.

  • seven  (7 ) core units of competency
  • six  (6 ) elective units of competency, as specified below:

  • a minimum of one  (1 ) elective unit of competency from Group A
  • a maximum of five  (5 ) elective units of competency from Group B, drawn from any combination of:
  • units not already chosen from Group A
  • Group B units listed
  • up to three  (3 ) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications
  • a maximum of two  (2 ) elective units may be selected from units aligned to Certificate III qualifications.

Core units of competency 

  • Complete all seven  (7 ) units of competency from the following list.

AURA254180A

Operate information technology systems

AURA254280A

Operate in an automotive administration environment

AURC251179A

Write routine texts in the workplace and complete automotive documentation

AURC252327A

Identify, clarify and resolve problems

AURC261314A

Contribute to quality work outcomes

AURC270103A

Apply safe working practices

AURC272003A

Apply environmental regulations and best practice in a workplace or business

Elective units of competency 

Group A  - Elective units 

  • Complete a minimum of one  (1 ) unit of competency from the following list.

AURC270688A

Work effectively with others

AURC270789A

Communicate effectively in the workplace

AURC270889A

Communicate business information

Group B  - Other elective units 

  • The balance of units, to a maximum of five  (5 ), may be drawn from any combination of:
  • units not already chosen from Group A
  • Group B units listed below
  • up to three  (3 ) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.

AUM8013A

Participate in improving workplace productivity

AURA354616A

Determine legal aspects of an automotive service and repair contract

AURC251356A

Read in the workplace

AURC251677A

Use numbers in the workplace

AURC270421A

Establish relations with customers

AURC359350A

Conduct information sessions

AURC359554A

Provide technical guidance

AURC361101A

Adapt work processes to new technologies

AURC361230A

Inspect technical quality of work

AURC361337A

Maintain quality systems

AURC362721A

Establish customer requirements of a complex nature

AURC362807A

Build customer relations

AURC363337A

Maintain business image

AURS241608A

Carry out cash and/or credit/funds transfer transactions

AURS242621A

Promote products and services

AURS252290A

Process customer complaints

BSBADM307B

Organise schedules

BSBADM311A

Maintain business resources

BSBCMN311B

Maintain workplace safety

BSBCUS201A

Deliver a service to customers

BSBCUS301A

Deliver and monitor a service to customers

BSBFIA301A

Maintain financial records

BSBFIA302A

Process payroll

BSBFIA303A

Process accounts payable and receivable

BSBFIA304A

Maintain a general ledger

BSBFLM303C

Contribute to effective workplace relationships

BSBFLM309C

Support continuous improvement systems and processes

BSBFLM312C

Contribute to team effectiveness

BSBINM202A

Handle mail

BSBINM301A

Organise workplace information

BSBINN301A

Promote innovation in a team environment

BSBITU202A

Create and use spreadsheets

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU303A

Design and produce text documents

BSBITU305A

Conduct online transactions

BSBITU306A

Design and produce business documents

BSBSMB301A

Investigate micro business opportunities

BSBWOR202A

Organise and complete daily work activities

BSBWOR204A

Use business technology

BSBWOR301A

Organise personal work priorities and development

HLTFA301B

Apply first aid

MSAENV272B

Participate in environmentally sustainable work practices

SIRXCCS002A

Interact with customers

SIRXFIN003A

Produce financial reports

SIRXINV002A

Maintain and order stock

SIRXRSK001A

Minimise theft