Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit covers providing advice and sell farm chemicals and defines the standard required to: engage customers, especially in relation to giving advice, receiving information and creating additional sales opportunities; assess and demonstrate cost benefits; ensure that information and directions on the product label covering Occupational Health and Safety (OHS), mixing and loading, handling, application, disposal and withholding period is understood by the customer; research supplier information; supply Material Safety Data Sheets (MSDSs) with all registered chemicals; encourage add on sales and represent the enterprise in a professional manner. |
Application of the Unit
Application of the unit |
This unit applies to rural products merchandisers whose job role includes providing advice and selling farm chemicals. It requires the ability to provide appropriate advice to customers regarding the safe use of chemicals and how to apply them. |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Not Applicable
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify customer needs |
1.1. Appropriate interpersonal skills are used to accurately identify customer needs. 1.2. Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements. 1.3. Available products are matched to customer needs and against environmental considerations. 1.4. Knowledge and understanding of farm chemicals is actively and regularly researched and updated from authoritative sources. |
2. Provide product advice |
2.1. Advice that addresses customer needs is provided in a timely and professional manner. 2.2. Environmental considerations, non-chemical alternatives and additional products are considered and discussed with customers. 2.3. Customers concerns and questions are addressed sensitively in line with enterprise requirements. 2.4. Quotations are prepared and supplied in accordance with enterprise requirements. |
3. Sell products |
3.1. Sales are completed in accordance with enterprise requirements and to customer's satisfaction. 3.2. Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures. 3.3. Sales results are monitored against specified criteria. 3.4. Sales techniques are reviewed to enhance future sales results. |
4. Handle and maintain products |
4.1. Products are handled and stored safely and efficiently in line with manufacturer, enterprise and OHS guidelines. 4.2. Documentation is completed in line with enterprise requirements. 4.3. Stock levels are monitored and re-ordering procedures followed in line with enterprise requirements. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
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Context of and specific resources for assessment |
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. |
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Advice may include: |
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Unit Sector(s)
Unit sector |
Merchandising and sales |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |