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Unit of competency details

ACMHBR306 - Provide information on horses (Release 1)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from ACM Animal Care and Management Training Package17/Feb/2022

Releases:
ReleaseRelease date
1 1 (this release) 29/Nov/2017

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

Qualifications that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 050105 Animal Husbandry  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 050105 Animal Husbandry  14/Feb/2018 
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Unit of competency

Modification History

Release 

Comments 

Release 1

This version released with ACM Animal Care and Management Training Package Version 1.0.

Application

This unit of competency describes the skills and knowledge required to provide information on horses using knowledge of horse pedigrees and sales catalogues.

The unit applies to individuals who work under broad direction and take responsibility for their own work. They complete routine activities and work in a range of known contexts within horse breeding environments.

No occupational licensing or certification requirements apply to this unit at the time of publication.

Work health and safety and animal welfare legislation relevant to interacting with horses applies to workers in this industry. Requirements vary between industry sectors and state/territory jurisdictions. Users are advised to check with the relevant authority for specific requirements.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) generally have the same meaning in the workplace. In jurisdictions where the national model WHS legislation has not been implemented, RTOs must contextualise the unit of competency by referring to current OHS legislative requirements.

Pre-requisite Unit

Nil

Unit Sector

Horse Breeding (HBR)

Elements and Performance Criteria

Elements 

Performance Criteria 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer information requirements

1.1 Use interpersonal and communication skills to identify customer information needs

1.2 Handle initial customer enquiries courteously and promptly

1.3 Update knowledge and understanding of products and services actively through authoritative sources and appropriate personnel

1.4 Identify professional limitations in addressing customer information needs, and seek assistance from appropriate personnel

2. Provide information to customers

2.1 Present information to customers in a timely and professional manner

2.2 Organise to exhibit horses that may meet requirements to customer

2.3 Refer enquiries that fall outside own areas of knowledge according to workplace protocols and practices for follow-up and completion

3. Research horse pedigrees

3.1 Investigate individual horse pedigrees

3.2 Identify close relations of individual horses

3.3 Review performance of close relations to individual horses

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill 

Description 

Reading
  • Interpret key information about horses, including pedigrees from a range of sources

Oral communication
  • Use active listening and questioning techniques to elicit information about horse information requirements

Navigate the world of work
  • Follow workplace requirements, including safe horse handling practices, associated with own role

Interact with others
  • Use a range of strategies to establish a sense of connection and build rapport with customers
  • Follow accepted practices and protocols and make adjustments to own style for communicating information to diverse customers

Get the work done
  • Plan and prioritise own workload to meet customer enquiry needs

Unit Mapping Information

Code and title current version 

Code and title previous version 

Comments 

Equivalence status 

ACMHBR306 Provide information on horses

Not applicable

New unit

No equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b75f4b23-54c9-4cc9-a5db-d3502d154103

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version released with ACM Animal Care and Management Training Package Version 1.0.

Performance Evidence

An individual demonstrating competency in this unit must satisfy all of the elements and performance criteria of this unit.

There must be evidence that the individual has provided information about horses to meet customer needs, including:

  • responding to enquiries and assessing initial needs of at least two customers
  • accessing and researching pedigree information for at least three individual horses
  • explaining the pedigree relationships and performance of close relations for at least three individual horses
  • providing information about individual horses to at least two customers
  • organising to exhibit horses for at least one customer.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

  • customer requirements in horse breeding and sales settings
  • customer service techniques
  • workplace or organisation business values, structure, products and services relevant to providing information on horses to customers
  • workplace procedures for providing information on horses
  • techniques for researching horse pedigrees
  • available stud products and services.

Assessment Conditions

Assessment of skills must take place under the following conditions:

  • physical conditions:
  • a workplace or an environment that accurately represents workplace conditions
  • specifications:
  • horse pedigree information, or technology to access horse pedigree information
  • relationships:
  • customers.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b75f4b23-54c9-4cc9-a5db-d3502d154103

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