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Unit of competency details

ACMGAS209 - Provide information on companion animals, products and services (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to ACMGAS209A - Provide information on companion animals, products and servicesUpdated to meet Standards for Training Packages 28/Nov/2017
Is superseded by ACMGEN205 - Source and provide information for animal care needsRedesigned unit merging the outcomes of ACMGAS208 Source information for animal care needs and ACMGAS209 Provide information on companion animals, products and services 12/Apr/2021

Releases:
ReleaseRelease date
1 1 (this release) 29/Nov/2017

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  29/Nov/2017 
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Unit of competency

Modification History

Release 

Comments 

Release 1

This version released with ACM Animal Care and Management Training Package Version 1.0.

Application

This unit of competency describes the skills and knowledge required to provide basic information to clients on companion animal training, grooming, breeding establishments and on products and services in a range of companion animal settings.

This unit is applicable to new entrants to the animal care and management industry. Animal care settings in this context may include pet shops and aquariums, breeding or boarding kennels or catteries, aviaries, companion animal training or grooming establishments, animal shelters or veterinary practices.

This unit applies to individuals who work under general supervision and exercise limited autonomy. They undertake defined activities and work in a structured context.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

General Animal Studies (GAS)

Elements and Performance Criteria

Elements 

Performance Criteria 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify information requirements

1.1 Use appropriate interpersonal skills to accurately identify client’s information needs

1.2 Handle client enquiries courteously and promptly according to workplace policies and procedures

1.3 Identify personal and professional limitations in addressing client information needs, and seek assistance from appropriate personnel when required

2. Provide information

2.1 Provide information that addresses client requirements to client in a timely and professional manner

2.2 Present products and services that may meet client requirements in an appropriate manner as required

2.3 Refer enquiries that fall outside own area of responsibility or knowledge to appropriate staff member for follow-up and completion

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill 

Description 

Oral communication
  • Have regard for personal space considerations
  • Listen and respond appropriately to what customers are communicating
  • Provide an opportunity for customers to confirm their requests
  • Question and seek feedback from customers to confirm understanding of needs
  • Summarise and paraphrase to check understanding of customers' messages
  • Use appropriate vocal tone and body language

Unit Mapping Information

Code and title current version 

Code and title previous version 

Comments 

Equivalence status 

ACMGAS209 Provide information on companion animals, products and services

ACMGAS209A Provide information on companion animals, products and services

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b75f4b23-54c9-4cc9-a5db-d3502d154103

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version released with ACM Animal Care and Management Training Package Version 1.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit.

There must be evidence that the individual has identified information requirements of at least two customers, including:

  • communicated effectively with clients
  • used appropriate interpersonal skills in interaction with client
  • sought assistance from other staff members when an enquiry fell outside own scope of knowledge or responsibility
  • provided information that addresses client requirements.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

  • appropriate and effective communication methods to use with clients and team members
  • basic products and services available in the facility
  • types of enquiries commonly received in the animal facility
  • sources of information on companion animal training, grooming, breeding establishments, products and services.

Assessment Conditions

Assessment of skills must take place under the following conditions:

  • physical conditions:
  • an environment that accurately reflects a real workplace setting
  • resources, equipment and materials:
  • equipment and resources appropriate to work undertaken in an animal care environment
  • specifications:
  • access to workplace policies and procedures
  • relationships (internal and/or external):
  • interactions with clients
  • interactions with supervisor.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b75f4b23-54c9-4cc9-a5db-d3502d154103

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