FAQs and Contact us

RTO details, including scope information, is published on the national register by the three VET regulators. 

To update your RTO's information on the register, or find out how to register an RTO, please contact one of the regulators below:
 

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@dtwd.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9224 6510

Accessing accredited course content

Accredited courses and modules are developed and managed by organisations and individuals and are accredited through the regulatory bodies ASQA, VRQA or WA TAC.

Detailed information on accredited courses is not published on the national register. 

For more information on a specific course:

1. Search for the course using the Training.gov.au nationally recognised training search page
2. Once you have found the accredited course or module go to the Contact details section where you will find Content Enquiries information

For information about accrediting a new course 

Contact one of the three VET regulators:

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@dtwd.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9224 6510

ASQA publishes detailed information about their course accreditation process here. 

Training.gov.au notifications allow users to subscribe to training packages, qualifications, units, skill sets and accredited courses (Nationally Recognised Training) and be automatically notified via email when these are updated. Similarly, users can also subscribe to Registered Training Organisations and be notified when they are updated, for example when scope items or contact details are changed.

To sign up to notifications for Nationally Recognised Training and Registered Training Organisations, you will need to:

1. Sign into Training.gov.au. If you do not have an account click on Register a new account and follow the instructions
2. Use the search to navigate to the page of the Registered Training Organisations or Nationally Recognised Training you want to subscribe to.
3. In the top right hand corner of the Registered Training Organisations or Nationally Recognised Training page, click Notify me of changes. You will then be prompted to select which changes for the Registered Training Organisations or Nationally Recognised Training you would like to subscribe to.

To edit your notification preferences and view which notifications you have signed up for, you will need to:

1. Sign into Training.gov.au;
2. Click the Notifications button located in the tab buttons at the top of the page;
3. Select the course/s you wish to be notified about;
4. Click Notify me of changes;
5. Select the option of either ‘all changes’, ‘new release’ or ‘classifications’’
6. Save.

If you need to reset your training.gov.au user account password, you can do this by completing the following steps:

1. Navigate to the sign in page;
2. Click on Forgotten your password?
3. Fill out account information form and click the Recover button.

For questions about training package qualifications, skill sets and units of competency, please contact the relevant Jobs and Skills Council via their website below. 

The compare text tool allows the content of a training product to be compared with the content of another training product, highlighting the differences between the two.
This tool is particularly useful when needing to see what has changed between:

• A superseded training product and the new training product that has superseded it.
• An old version of a training product and a newer version of the training product that has replaced it.

When viewing the details page of a training product, the compare text tool can be found immediately below the Content table.

The comparison tool does not look at the time or date stamp between components and therefore doesn’t recognise what the ‘old’ or ‘new’ component actually is.  The tool works by looking at the first component selected and then compares what is different in the second component selected.  It is suggested to always start from the older component when making a comparison.

Please note the compare text tool can only be used to compare between two of the same type of training product (e.g. two Qualifications). The Compare text tool is not available for Accredited courses.

If you are looking for an apprenticeship, visit the Australian Apprenticeships website. 

The Your Career website is best placed to find career information, VET courses and the RTOs who offer the course.  

To find a VET course, please refer to the following steps:  

• Visit the Search VET training courses section of Your Career.

• You can also change the location from Australia as default to your local region or use filters to narrow down your search results.  

• Click search, review the search results, and select the relevant course 

On the course page you can find the average course price, if any subsidies are offered and search for and contact a training provider that offers the course you are interested in.  

To find a training provider for the course, please continue the following steps:  

• Select ‘View providers’ link under the course name to get an RTO list after you have found the most relevant course. Review and choose the relevant RTO from the list.  

• Select ‘View course at provider’ link under the name of your chosen RTO, and this will get you to a new page where you can submit an online enquiry by clicking the ‘Enquire Now’ button and completing the form. Alternatively, training provider contact information is also available on the same page 

The national VET regulator, the Australian Skills Quality Authority (ASQA) has a handy fact sheet that explains the most important things to look for when choosing a training provider and a training course at Choosing a course and provider | Australian Skills Quality Authority (ASQA) 

If you undertook your course from 2015 onwards, and have a Unique Student Identifier (USI), you will likely be able to access your training records through the USI portal. 

Alternatively, replacement of certificates and transcripts is generally done through the RTO you completed your course with. You will need to contact the RTO directly in order to have copies of certificates and transcripts. Search for them by name on the national register here.  

The Australian Skills Quality Authority (ASQA), the national VET regulator, also may be able to provide you with copes of your student records if your RTO transferred them to ASQA. They provide online instructions on Provider closures (for students). If you wish to contact ASQA in regard to a closed training provider, please do so using the following contact details.  

Web: https://www.asqa.gov.au/help-your-enquiry

Phone: 1300 701 801 

Most VET qualifications do not expire but some may require refreshing.  For information on a specific qualification, contact the RTO that conducted your training (search here), the licensing body relevant for your qualification, or your employer. 

The National Training Complaints Hotline allows vocational education and training students to bring their concerns to the attention of regulators.

Through the National Training Complaints Hotline, complaints will be directed to relevant authorities, connecting consumers with the most appropriate organisation to assist them.

The joint initiative with state and territory governments not only helps apprentices and students to lodge complaints but also serves employers concerned about any aspect of the training system.

You can lodge a complaint with National Training Complaints Hotline by completing the complaints form or by calling the student enquiry line on 13 38 73.

The National Training Complaints Hotline uses the services of the Translating and Interpreting Service and National Relay Service.

TGA has a set of pre-built reports, listed under the Reports tab.

The NRT and RTO searches are also a powerful tool for exporting a large number of data fields. Simply conduct your search, apply any required filters, then select the red "export" button below the left-hand filters or at the top-right of the page. 

The below information relates to the current SOAP web services. Please note that new RESTful APIs will be available towards the end of 2024 through the National Training Register Enhancement Project.

The National Register Training.gov.au has a web service available to stakeholders free of charge, which allows data downloads from training.gov.au to be completed by external systems. Below are the details of accessing the web-services in our test environment called"Sandbox". Once it is setup and tested you can provide the following details to us and we will set up a read-only ‘Production web-service’ account access for you:

• Organisation Name
• Contact Person
• Generic Email address.

To access the download area for read only web services, navigate to https://tga.hsd.com.au

And use the below name and password:
Username: WebService.Read (case sensitive)
Password: Asdf098 (case sensitive)

This download area contains various versions of the following artefacts that you may find useful:
∙ Training.gov.au Web service specification document;
∙ Training.gov.au Logical data model and definitions document;
∙ .NET web service SDK sample app (with source code);
∙ Java sample client (with source code);
∙ How to setup web service client in VS 2010 video; and
∙ Web services WSDL's and XSD's.

For the business areas, the specification/definition documents and the sample application is a good place to start while the IT areas will find the sample source code and the video useful to start developing against the TGA web services.

The actual web services Sandbox end point is https://ws.sandbox.training.gov.au/Deewr.Tga.Webservices

The username and the password to access the web services as a read-only user is same as for the credentials for the download area mentioned above.
Username: WebService.Read (case sensitive)
Password: Asdf098 (case sensitive)

Training package qualifications and units of competency are classified under the Australian Bureau of Statistics (ABS) standards for ANZSCO occupations and ASCED fields of education on a quarterly basis by the National Centre for Vocational Education Research (NCVER).

New components may take up to three months to have these classifications ratified and loaded to the national register.

NCVER publishes the following files to support AVETMISS compliance:

• ANZSCO Occupations
• ASCED Qualification/course Field of Education Identifiers
• ASCED Module/unit of competency Field of Education Identifiers

For more information about NCVER's classification process, contact: classifications@ncver.edu.au

Accredited course classifications are nominated by the accredited course developer at the time of accreditation and maintained by the regulators with support from NCVER. 

For questions about training package qualifications, skill sets and units of competency, please contact the relevant Jobs and Skills Council via their website below. 

For all information about accredited courses, including content enquiries, please contact the accredited course owner located on the "contacts" tab of the accredited course page. 

The VET regulators have a wide range of responsibilities for ensuring quality in the VET sector, and provide most of the data relating to RTOs on the national register, including RTO scope of delivery. 

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@dtwd.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9224 6510

To make an enquiry directly to the training.gov.au team regarding technical issues with the website, or accessing TGA data, please send an email to TGAHelp@dewr.gov.au