Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required to assist with listing all forms of properties for lease as part of an agency property management team. It includes assisting in the preparation and delivery of the property listing presentation and assisting in providing follow-up service to clients. The unit may form part of the licensing requirements for persons engaged in real estate in those States and Territories where these activities are regulated. |
Application of the Unit
Application of the unit |
This unit of competency supports the work of real estate representatives and agency support staff involved in assisting with listing properties for lease as part of an agency property management team. The work is performed under the supervision of the licensee in charge or principal. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
||||
1 Assist with preparing listing presentation . |
1.1 Client requirements are clarified with licensee in charge or principal using appropriate interpersonal communication techniques . 1.2 Assistance is given to licensee in charge or principal and other members of property management team to prepare property listing presentation in line with agent instructions and agency practice. 1.3 Information on comparable properties and market conditions is accessed to enhance the listing presentation. |
||||
1.4 Assistance is given to licensee in charge or principal and other members of property management team to prepare promotional material and property management information kit to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements. 1.5 Communication with agency sales department is maintained to identify potential new listings and provide sales staff with information on managed properties. |
|||||
2 Assist in delivery of property management appraisal . |
2.1 Appointment details for property management appraisal are confirmed. 2.2 Assistance is given to licensee in charge or principal and other members of property management team in conducting property management appraisal in line with agency practice and legislative requirements . 2.3 Appropriate rapport is established with client. 2.4 Client questions are answered fully and honestly or referred to appropriate person . 2.5 Effective interpersonal communication and presentation skills are used in representing the agency and responding to client questions and concerns. 2.6 Contribution is made to property management team review of marketing activities in line with agency practice. |
||||
3 Assist in providing follow-up service to clients . |
3.1 Information is researched and prepared for licensee in charge or principal and other members of property management team to facilitate provision of effective follow-up service to client in line with agency practice. 3.2 Support is provided to licensee in charge or principal to facilitate finalisation of listing. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
|
This section describes the essential skills and knowledge and their level, required for this unit. |
|
Required skills :
|
|
Required knowledge and understanding :
|
Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed through practical demonstration of assisting in preparing and presenting a listing presentation for a property for lease as part of the property management team. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
|
Context of and specific resources for assessment |
Resource implications for assessment include:
Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that:
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include: |
|
Client requirements may include: |
|
Interpersonal communication techniques may include: |
|
Assistance given to licensee in charge or principal and other members of property management team to prepare property listing presentation may include: |
|
Information on comparable properties and market conditions may include: |
|
Promotional material and property management information kit may include: |
|
Assistance given to licensee in charge or principal and other members of property management team in conducting property management appraisal may include: |
|
Legislative requirements may include: |
|
Appropriate rapport relates to use of techniques that: |
|
Appropriate person may include: |
|
Information may include: |
|
Support may include: |
|
Unit Sector(s)
Unit sector |
Property development, sales and management |
Competency field
Competency field |
Real estate |